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March 2024 by Suzanne Storch
Suzanne Bacon is the best!!!!!
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March 2024 by Linda Garcia
Costumer service sucks. I had an appointment at 6, is 6:25 and nobody help me out, besides that I came to front desk and talk the man who was there and asked how long would take for my appointment because was already 25 minutes late. He was watching movies in his phone, he looked at me and told me what you wanna me do? Do you want me to drag the costumer so you can come in? I smiled sarcastic and said I’m not a costumer ? He responded what you want me to do ? Are you having a bad day? I said no until I met you and you like the front desk would be nicer at least answer I’m sorry for the inconvenience, I’ll ask how long more will take…. Any water that can I offer to you? Or whatever to be nicer. And of course he raise his voice. I said he shouldn’t work like costumer service if he doesn’t like to treat people with respect and I just walked away. No make sense to stay if was 6:35 and nobody assisted me. I was my time, gas coming from north side. Probably nobody cares but this waste the worst experience with this company. Of course I still have to do my taxes but never more in this place.
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March 2024 by Tyler Sundby
They never answer the phone
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February 2024 by Nika P
Joe Faulk is the man to see he gives you all of the deductions no corner goes unturned
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February 2024 by Brenetta Burns
Thank you LaQuira Sims she was very Helpful and Professional She can definitely get my business again.
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June 2023 by Keegan McLaughlin (Kmack)
Sent over the relevant documents and was asked for documents from a job i haven't worked at for a year and a half. Ask for clarification on something my tax analyst (Taryn) said and received no reply, called twice and left messages and got no reply either. While waiting for a reply the return they prepared disappeared (not that i would pay them for their service after this). Legitimately will never use HR again for any purpose. Horrible service.
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April 2023 by Alian Jafeth Marin
This office is a joke! I was working with Matt to get my taxes done two weekends ago. He was having some software issues and told me he was gonna follow up with me before the deadline. Got no phone call from him or his office. Tried to call several times and got no response. Had to drive up there to get an answer and the lady said he was out sick and gave me a paper to file for an extension.No apologies or resolutions to my problem. Definitely not using their services ever again!
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July 2022 by Abdul Azeem
I am sick and tired of H&R. We had filled our taxes with them in 2019 at another location. They were filled wrong despite me mentioning that to the guy doing them. This location amended our return in 2020. As expected, there was a significant interest with our penalty from the IRS and from the state as well. We were told we would be refunded the interest since it was Block's fault.Since that time, every attempt to get that interest refunded has been in vain. Every year our tax person at this location mentions that we'll get it this year. Yet, it's been beyond two years now. No one answers at the location and the person at the front desk is clueless. Tax folks work seasonally and cannot be reached beyond April each year. I am fed up of H&R and will not be returning next year.
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July 2022 by Anna Fasola
The HR employee estimated that I would get the money back from my taxes. Instead, I just got the notice of tax return change saying that my tax was incorrectly calculated and I have to pay. It wasn’t a complicated or involved case, just an individual tax. I’m very disappointed with that experience.
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July 2022 by William Taylor
They charged us $270 only for them to miss nearly $3k of our refund, then took over a month to process our amended return. I caught half of it and fortunately the IRS caught the rest of it. Huge waste of money and we were lucky it wasn't even worse.
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May 2022 by Betsy Stampe
i liked the process....getting my documents to my advisor in advance. She did a wonderful job, very thorough and careful. I did NOT like the fact that there was no receptionist and it was very difficult to set up an appointment or ask questions or get information in advance. I hope you all do better next year.
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April 2022 by Todd Gipson
This will be our third year in a row visiting the H&R Block on university ave in Madison. Bing Bing has prepared our taxes every year and we couldn’t be more thankful. She’s excellent, thorough, and walks us through every step. We appreciate her hard work and we’ll be back next year. Thank you Bing Bing!
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March 2022 by Maggie Warren
Suzanne Bacon was a pleasure to work with. She is personable, knowledgeable, and passionate about helping her clients. My spouse and I had the opportunity to meet Sue this weekend and, within 24 hours, had our refund. We will certainly be working with Sue at our next opportunity. Highly recommended!
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March 2022 by Jennifer Austin
Suzanne was awesome and she was very professional.
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June 2021 by Tosha Gonzales
For years I went to HR block with my ex husband for our taxes. This year was the first year doing it on my own. It was awful. I had to correct Timothy on my filing status after he told me I would need to file jointly even though my divorce was final before 12/31/2020. What happened to the questionnaire about what happened in the year? Also when I scheduled the appointment I wanted someone who has handled divorce taxes and I said I had moved states. Also I wanted to drop my stuff off and come back. 2 days spending over an 1.5 hours there each time was ridiculous!
