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February 2024 by Ian Eichelman
Just came in at 4:43 today. No staff was at the register. Someone came out from in back and told me to wait 2 minutes. As I was waiting other customer came in. Then the staff member came out from in back seeing the new customers and proceeded to help them before me even though I had arrived first and was already waiting. I did not make a purchase that day and I left as the service was terrible. I ended up making my dessert purchase at Chocolate Shop next door and would recommend others do the same. Chocolate shop was fully staffed helpful and professional.
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February 2024 by Susanna Gerlach
Fantastic customer service! On time, quick, and delicious cookies. Would definitely order from them again. This location went above and beyond!
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February 2024 by ERIC CLAUDE Sr.
I just stopped by insomnia cookies the other day in downtown Madison Wisconsin, and like always satisfied and feeling good after eating my favorite cookies Oatmeal Raisin. This place should be everywhere and I mean everywhere.
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February 2024 by Christine Lainberger
Fast and hot tasty.
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January 2024 by Lisa LaBarge
Cookie was good, maybe I'm old but the music was insanely loud inside.
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January 2024 by Alex Cook
Carmel cookie ice cream.
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January 2024 by Hailey McLaughlin
They tolerated me while I was rellly
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November 2023 by jeff murphy (murphy)
The only thing special is late night availablity... Buy cookies dough... Make your own
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November 2023 by Rachel McDonald
Very easy and fun way to surprise my son. THANK YOU!
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November 2023 by Kimberly Brunner
Online ordering was super easy, delivery was prompt, and the cookies were delicious!!
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October 2023 by Elijah Hannah
great cookies, a bit pricey but when you get a good deal 100% worth it
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October 2023 by Skyler Lindner
The cookies are good, it's hard to argue that. Delivery is awful. I pre-ordered to have cookies delivered to my sister's work on her birthday. I requested 1:00 pm, at 2:00 pm I get a message that the driver was on their way to deliver. I left very clear instructions about which door to go to (there's only 3 but they're far apart, and the one I requested is very obviously the main entrance). My sister got a text from the driver holding the box and the window and said "come get it." She did but because he was at the wrong door she had to walk to the other end of the building and by the time she got there he had left and the box was just sitting on the ground in the parking lot. I know that's doordashs fault/problem, but it makes me not want to order from there.
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October 2023 by joel goode
Ordered to surprise my daughter during mid terms. Got just the smile I was hoping for!!!
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October 2023 by Ana M
Nobody knows how to read instructions. Was missing a spoon and the deliverer completely disregarded my delivery instructions. I expected nothing more from this dump.
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October 2023 by carissa handrick
Worst cookies I’ve ever had! They came delivered and they were all smashed and crumbled.
