-
March 2024 by Edgar López
Excelent service
-
March 2024 by Robert Poe
From start to finish the West Towne Kay made my experience for my engagement and wedding perfect. I’ll be back again!
-
January 2024 by Bryan Miller
Anthony was very helpful and sociable. Fantastic customer service
-
January 2024 by J A
Terrible waiting time to get someone to help you. Worst kay Jewelers ever
-
January 2024 by Carrie Canfield
James was beyond fabulous salesman to my husband and myself…James showed us many items to make our return work out well…Highly recommend him and his supervisor to anyone… was well worth the 160 mile trip ?
-
December 2023 by Thomas Hutton
Preface, have bought Kay jewelry for years. I have never had issues. This particular Kay Jewelers did not ask for help I was there for a fast purchase with two toddlers. Not to downplay this. I had two awesome kids with me and I had several appointments to hit this day. I wasn't greeted or asked any vague questions. If done they would have known I had less than 45 min to buy something and get back before Mom knew. After several laps, I left and went to Rogers & Hollands in the same mall, and made a purchase. It worked out great the necklace I bought matched the earrings I bought her a while ago. Fun fact I was a 100% kay shopper for years I'm talking college to now not telling how long ago college was! Shhh it was more than 10 years! One bad deal and one good deal have won me over to another jewelry store. Ask Marcos Pizza if bad management or workers affect purchases. Side note I haven't bought from Marcos Pizza for 5 years.
-
December 2023 by Val Brown
Was attended to immediately showed me different peices James a very good salesperson
-
October 2023 by Amanda Cummings
The staff at Kay Jewelers Madison West town were amazing and very helpful.
-
July 2023 by Darlene Rohrer-Meck
Anthony was so so helpful with rings that needed to be inspected and cleaned. Especially when we found that one needed fixing! Very thankful for such great customer service!
-
July 2023 by Yolonda Williams
Anthony is the best, he's definitely stamped as our Personal Jeweler..thx Anthony ?
-
June 2023 by Bryson Maxey
Anthony was great! Made sure we understood the rules of the warranty because we weren’t told correctly the first time. Would recommend his service to anyone.
-
June 2023 by Jennifer A.
Do I have to give a 1 star!Terrible customer service. Don't shop here! Don't shop Kay! I stopped by store to look at options. I felt pressured, but the salesperson was willing to show me anything I eyed. The up-sale was a major factor. I ended up ordering online because I found a better discount than offered at the store. I bought two pieces of jewelry online, a solitaire and a wrap that should solder together. I went back to West Towne Mall Kay's to send in. It was supposed to take, at the most, 19 days, with regular communication of status. I received an intake and arrived email, but no further follow up communication. I went to the store on day 23 and UPS was blamed for the delay. When I called Kay's customer service, they said the solder was "not up to par". I do not appreciate the blame being put on UPS and I don't appreciate the lies in regards to the delay. I was also told that I had a year to purchase warranty plan by two Kay Jewelry employees, but when I went to purchase the warranty I was told my "30 days was up".Run! Just keep walking past this joke of a store. They don't know what they are doing, and for the money you could spend on meaningful jewelry, you should take your money elsewhere.
-
April 2023 by J J
My experience was nothing short of amazing. They go above and beyond to ensure you are taken care of. We will not go anywhere else. Anthony will be our go to guy forever. They are lucky to have him.
-
March 2023 by Beth Mikrut
Took my ring in to get cleaned and the gentleman was very nice, very friendly, and didn’t even charge! Check out Kay jewelers at West Towne Mall, Madison, Wisconsin
-
November 2022 by RD M
Convenient location. Excellent quality jewelry with lot of variety for every budget. Good service.
