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January 2024 by ross catalano
Quick service, always a good job. Highly reliable.
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December 2023 by Ingrid Verhagen
Brought in two items to be dry cleaned and they were done before the promised time.
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September 2023 by Ben Pflefka
I left my 180 dollar parka with them to clean on Tuesday and when I got back on Wednesday I noticed one of my buttons on the coattail had been completely ripped off. They did do a repair on it, however the quality of the repair is subpar at best. I can't even replace this item as it's sold out now. I would have expected an apology at the minimum but never received that or any sort of compensation besides them doing the repair. I'm sorry, but you guys lost me as a customer
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September 2023 by Paula Stanton
First time, suit coat with specific tiny spot to be removed. picked up & was still there. Shirts were to be folded, were hung & full of black fuzz. Nothing that I specifically asked for was done. Terrible service.
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July 2023 by Courtney Cameron
I used Klinke Cleaners for the first time, and I will be back! I got a suit, shirt, and vintage wool coat cleaned, and they did a great job. The team was kind and made the process flawless.Service: Special care fabric cleaning
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June 2023 by Linda Buckner
I live in California and the Cleaners are sending me via email one of their customers charge transactions from Wisconsins store ..I have never been to the state or there cleaners..
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May 2023 by Tj R.
Kept it simple. Just dress shirts. EZ drop off. I liked the text notice when done. Pick up EZ. Reasonable price. Just the standard no frills no special service cleaner.
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April 2023 by Larschelby Kidd Wisconsin Wine Guy
I'm giving them a three because my item wasn't repaired properly but, they did rectify the situation on the pricing.
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April 2023 by Rafael T.
I dropped off 16 items for dry cleaning. Price transparency was an issue. Although to be fair, I did not ask for the price either. I went in with the expectation of "hey it's dry cleaning, how expensive can it be?" Well, I found out the hard way. They charged me almost 14 dollars per white dress shirt, and a penny short of 9 dollars per t-shirt and pant. The outcome was great; however, is it really worth the cost? I have to say, NO!
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July 2022 by Colton S.
Klinke Cleaners is deceptive about their high prices. I dropped off clothes for dry cleaning and the clerk handed me a receipt without a price on it, telling me that she could not print the price in advance, but verbally told me that it would be $9.99 to dry clean each suit. When I picked up the suits the same clerk said the price was actually double what she previously said and she would not honor what she had previously told me the price was. The quality of the cleaning was not not particularly good. On the plus side, cleaning was very fast - next day pickup available.
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July 2021 by Jamie Bauer
I dropped off a 100% cashmere shirt to be dry cleaned. When I picked it up there were 2 holes in the front and back of the right shoulder. When I called and asked them to make this right, after a few weeks it was decided they would give me not even half the cost of the shirt. I refused to accept this. When I went to pick up the shirt they gave me store credit that I won't use and I found that my shirt now had 3 more holes in it.They claim the holes were already there. I will never take my clothing here again. Absolutely horrible. They get 1 star because 0 isn't an option.
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June 2021 by Charles Edward Payne
I am beyond grateful for the customer service that receives from this Klinke location. My gratitude for Klinke's staff and service is a poem I wish I could write. Poetry hides in the very fabric their customer service is composed of. Ari & Maria (?), I want to thank you for your warm smile and vibrant personality. Seeing you often brightens my day.Service: Alterations
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February 2021 by Masaru O.
The biggest issue I had with the dry cleaning is that they put a tracking sticker on my items. It may be small and out of the way (ie not visible to others), but I'm not getting my clothes dry cleaned so that something can be added. I took my items back and they did remove them, but the stickers left residue that I don't think is ever coming off. Given that I didn't give my stuff a close look beforehand, I can't definitively say they're responsible for the crease on my suit pants or stitching that came undone on the thick part of my tie, but they did take off some stitching on the narrow part (where the sticker was also attached). I don't think it will impact the appearance of the tie in use, but it gives me another reason to pause about how they take care of my items.
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June 2020 by Ed Kowieski
Not having had experience with Klinke's Zip n Stitch staff previously, I have to give them kudos for an excellent job done. And the young lady, Erika, at the checkout when I picked up my items was friendly and quick - which in a fast-paced retail environment, is very good to see! Followed up with getting winter coats cleaned and ready for the winter....
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June 2020 by Torey Schauff
I come to this store location, not because it is the most convenient on my way between home and work, but rather because of the service level I receive from Erika, Store Manager. She always greets me in a personable and professional manner. If there is ever an issue or concern of mine, she listens, acknowledges, and offers a solution. Then she thanks me for the business every time! She epitomizes what outstanding customer service is!
