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January 2024 by Joel Taylor
This dry cleaners refuses to dry clean the only dry clean only article of clothing I own.
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November 2023 by Matt Blackwell
Super fast service. Plenty of locations. Great dry cleaners.
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September 2023 by Michael Williams
I got a great discount on the cleaning of my suit. In addition, while preparing the suit for the cleaners, I thought I had searched through all of the pockets. When I picked it up, there was an envelope with $14.00 cash attached to the outside plastic!! Thank you!!Service: Dry cleaning
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July 2023 by Jamie California
Jorge needs some training. He is obnoxious! Doesn’t reply to greetings, doesn’t acknowledge requests, doesn’t pay attention! Jorge, if you absolutely hate this job, quit man! Don’t do this to yourself
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June 2023 by Ido Efrati
Lost my item and doing little to nothing to find it.I brought an expensive item for dry cleaning near the end of may, when I came pick it up they could not find it.The guy at the store asked for 24 hours and promised that by then the item will be found. I came back after 24 (no communication from the store) and the same guy just kept saying he does not know where the item isI talk to his manager, Gabi, who asked for another full week (at this point the item was missing for over a week) because they probably gave it to someone else and hopefully it will come backwhen I asked if they are going to look for it, she said they have too many customers and they need to wait to see if someone brings it back.their entire approach to this is just wait and hope for the best.zero communication, zero attempt to find the item, just sit and waitItem is still missing, and I will avoid that place
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March 2023 by Nancy N.
I had Kinke's clean a suit of my son's. The dress slacks were pressed so the fold was in the wrong place, off center to where it was before. I brought in a v neck cashmere sweater of my son's. They did not tell me the price. As the suit was about $10.00, I thought the price would be comparable, maybe $5 or so. When they messaged me to pick it up, they priced it over $13.00. I thought it was a mistake. When I went to pick up the sweater, they gave me a coupon for $10.00 but still charged over $10.00. They told me to check the price on the website. Prices are not on the website. They have three stores in Madison, a bit of a monopoly so they charge ridicuously high prices for not too great cleaning. I asked about alterations a while ago. They told me that any Kinke's stores except Monroe St. could do them. I went to University. They told me only two stores, not theirs, did them. I gave up on Kinke's and now will certainly find another dry cleaner. They hardly deserve the 1 rating.
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February 2023 by Teresa Brown
The woman who was there when I dropped things off was very nice. I just don’t think they actually provided the service. I brought in a dress and a coat that were returned to me just as dirty as they went in. I don’t think they cleaned them at all. When I got them back, they still had a little bit of fuzz from another sweater on them that was there when I brought them in. The dress had a stain that wasn’t touched. I ended up getting out the stain myself when I got home which only took a few minutes so I know they didn’t even try. Waste of forty dollars and would never go back. Such a bummer bc I have a lot of things to dry clean and I need to find a place!
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February 2023 by Julie Reneau
Professional and prompt service. Dry cleaning was done prior to expected deadline. Sore was exceptionally clean and Alejandro was polite, efficient and pleasant.Service: Dry cleaning
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December 2022 by Mary Fisher
Can’t believe the 24 hour turnaround for no extra charge! I also like that they don’t charge extra to launder a woman’s shirt that’s the same fabric and style as a man’s. I may never have to iron again!Services: Laundry wash & fold
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December 2021 by Rebecca Farrell
I have been looking for a new dry cleaner since mine went out of business. I was very happy with the speed and quality as well as their interest in making my experience a positive one. It is key to note that I drive over an hour to do business with this location
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December 2021 by Anjoli Rowe
We took in 3 items: a dress and the jacket and pants of my husband's military dress uniform. The bill was $42, which is pretty reasonable for dry cleaning. The staff was kind and they had our items ready at the time initially told to us. However, we weren't overly pleased with the quality of service. My husband's pants looked fine and had the nice creases and everything, but we couldn't even tell if the jacket had been cleaned or not (we get that sometimes stains can't be removed, so maybe that's the case for that part even though it seems like something to us that can be removed, but the jacket was still wrinkled and not even in ready-to-wear condition otherwise). My dress was cleaner than when it arrived to them, but when I got it home, I was also a little disappointed about some makeup they didn't get off of it. I did try and was able to get that stain out myself, so not a big deal, although now I wonder why they weren't able to get it out.So overall, I think their service is okay. I think they're probably great for basic cleaning services, but maybe not as great for those special pieces such as nice dresses and uniforms.
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December 2019 by Max Magee
The location is very convenient- I dropped my items off around 10am and I received an email before 4 saying they were ready. Great experience, if a bit pricier than other cut-rate palaces.Edit: I agree with the response. I still choose to patronize Klinke because of their reputation, responsibility, and locations. Fair points, 4->5 stars
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December 2019 by Allan Wearing
I have been using Klinke Cleaners at this location for well over ten years. I have been always pleased with the service, and for some reason, I usually receive my services from Terri. Terri in particular greets me with a smile and knows my name which is always a great way to enhance a positive customer service experience. She is a great ambassador for Klinke's.
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December 2019 by Steve Sample
The University store at 2:30pm on Friday was hotter than the outside temperature given at 94F. It felt cool leaving the store. This site has air conditioning and the employee was laboring under the heat and the customers were complaining, including myself. As a store manager myself, I can not believe the manager left this employee in this extreme heat, and the customers, who were able to leave after payment, certainly did not appreciate it either. Just 10 degrees cooler would have sufficed. The cleaning service was just fine, but I wonder if a site is that cheap with air conditioning, what else is skimmed on too?
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December 2019 by Gary Friedman
Excellent work. Always ready when promised. Terri recognizes customers and their vehicles. When she sees you drive up, she locates your clothes and has them ready for you when you walk in. She always checks to see that we were given credit for coupons.
