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February 2024 by Xgen truck83- es
I work for a smaller fleet that leases through Kriete , Your tires basically have to be bald before they replace them,and getting ancillary maintenance done lake replacing HVAC parts on the truck is like pulling teeth, as far as dealer experience goes...?.
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January 2024 by Ivan Jovanovic
Good place,friendly people
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December 2023 by John Brennan
Excellent Truck shop All Around! Very knowledgeable staff who gets the jobs done at a very reasonable price. Everyone that I have met from the techs to the office staff have been genuine people who are great to be around. Tyler is always on point and gets things quick when needed. He keeps us well informed throughout the job and we couldn't be happier with his work. Kayla is great all around and always super accommodating. Shelley is awesome and we always enjoy seeing her when we stop in. Justin is a great tech who knows trucks from headlight to bumper and gets the job done right. Great Team all around and always a great experience when we come here. Thanks again for everything you guys do!
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November 2023 by Brian Spencer
Great Service, Great Staff. I recommend 100%
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July 2023 by Chafawn C
I had a truck down, that was originally supposed to go to a different dealer, but they couldn't get it in the shop for a while, so I had it towed here. Thanks to Chris Pfister and his team, it was in and out of the shop very quickly. Great staff and easy to work with! Thank you for your hard work! I will definitely be bringing trucks back here as needed.
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July 2023 by danny brady
Huge thank you to Chris Pfister and his team for a top-notch job. Great customer service and great experience working with Chris and his team at Kriete Truck Center in Madison.
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May 2023 by Mark Bidlack
Awesome place to have your Truck serviced!! Dave the Service Manager goes above and beyond for his Customers!! Garrett in sales does an excellent job to make his Customers are satisfied and well taken care of!! I highly recommend this dealership for new vehicles and Service!! Excellent job to this staff at this location!!!
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May 2023 by Adolfo Hernandez
I was very bad service Here to pick up some parts for my truck, and after asking him 2 or 3 questions about some parts I was looking for, Mr. Travis got upset and started throwing things away and I had to leave so as not to see his bad service
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April 2023 by Yussuf Mohamud
Avoided do not go there and I bring my truck this dearship. I have injectors problem. It’s a Wednesday. They told me they look at it on Friday they’re supposed to call me on FridayThey didn’t call me I called them on Monday morning ask if they looking at it. They said. No we’re in this morning I said. They didn’t call me all I just call them back ask them if they look at night shift said this truck not my schedule call us back in the morning and ask them do not touch my truck I will come pick it up they west my time. Rude people especially if you’re black they don’t like you stay away from them
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March 2023 by Greg Thomas
Had a good experence with service department. Dan is very helpful, and realistic about setting up an appointment that allowed my truck to be worked on and completed when expected. I was given a written estimate before the work began and approved additional work that was needed again before work was done.This is a Volvo dealer shop so hourly rates are high, but are posted at the service counterThat said the technicians know Volvos and most parts are in house.
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March 2023 by Larry Diesel
I like my Volvo Truck but I will not buy another because this place sucks for service if you are an owner operator.Truck Was in there shop a week first day back check engine light comes on say they can't look at it for three days Called today still haven't looked at it
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February 2023 by Jamie Lord
I read all the reviews before I purchased a used tractor from this company. The sales staff get 5 stars! Mark Brown hung in there and found me a good tractor for a decent market value...why the one star well let's dive into that... I requested the truck get Volvo certified for the extended OEM 2 year warranty 250k miles. Upon delivery Mark had everything inspected and ready to roll. I took it back the place I am leased onto for an annual and inspection to be ready to roll. Our shop found an oil leak in timing gasket cover. Also the power mirror switch was out. The air dryer filter needed to be replaced and a coolant filter was leaking.. remember before I said this truck was certified by Volvo standards to obtain a warranty extension. I contacted sales and Mark immediately came and personally picked up the truck and got it back into service. Here is the issue, I contacted the service manager a day later for an update....left a voicemail..no response 24 hrs later I called in again...the supervisor Dave Rowell he stated they had a new phone system and didn't get my voicemail.. right ok .. he was very snotty and erogant. He stated that Madison did not certify the truck I purchased nor was it ever in the Madison shop BOTH were untrue. He never apologized for his miscommunication nor his rudeness. Then the repair was complete the gasket.. Dave Rowell called me and informed me of this again in a condescending tone. I asked about the mirror and the hood latch..he said that wasn't his area and never was alerted to this ...again he skirted the issues and it "wasn't his problem" attitude. POOR customer service ..mechanics didn't obviously inspect the vehicle... Also replaced all in cab air filters that were BLACK not dirty ..but CLOGGED AND black! I will not be doing any warranty work nor maintenance at Madison.. the attitude of service was POOR at best..
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February 2023 by XERRA OINOTNA
This shop is really awesome, thank you for getting me back on the road asap. Thumbs up for staff and mechanic.
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December 2022 by James James
Great and jovial staff, Dan is a great guy. Very helpful and welcoming. The communication is super, and the service is value for money. Very happy with the commitment of these guys in fixing my truck. Keep up the great work guys. I really appreciate it.
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September 2022 by Brittany Rose
Rating is only for the IT department.Horrible communication skills
