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October 2023 by Cynthia-marie Marie
There’s never anyone at the counter so I guess I’m not buying anything today
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April 2023 by Ashley Wyatt
I had a lovely experience at this MAC location! The manager is so sweet, and helpful! Google has had them marked as “temporarily closed”, but they are open, inside of Macy’s! I highly recommend stopping by to get some treasures!
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November 2021 by Anna Simon
I came in with a list of products I needed to replace after they expired during the pandemic. At 5:30 on a Thursday there were only two service people, neither of whom worked at the Mac counter. The over-rouged counter woman told me I'd have to wait my turn and seemed to feel I was a nuisance. I waited a while before she bothered to interact with me again. She was dismissive and rude--I felt like an awkward 12 year old instead of a professional ready to spend a good amount of money. I won't be using Mac or Macy's again.
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March 2021 by Teresa Sommerfeld
I just left the store (2/26/21 at 6:15pm) madison hilldale. I came in with a list of cosmetics that I needed to purchase. When I arrived, the women working was talking with what appeared to be a friend. They were showing pictures on their phone and the worker didn't even approach me to see if I needed help. The conversation was not related to products at all. I waited at least five minutes, moved around, watched their conversation hoping she would help me or at least acknowledge I was there. Needless to say, I left without any help or purchasing any products. I was surprised social hour superseded customers. I will not be returning.
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January 2019 by Emigh Cannaday
I'm kinda OCD about lipstick so I went here around dinnertime on a weeknight to avoid a busy makeup counter. I wanted to find a new color that wasn't too shiny. The saleswoman suggested the new Powder Kiss lipsticks because I have dry lips and they're a moisturizing matte. She was very patient and chill about me trying out different shades...I probably tried 6 and went back and forth on a couple, but I felt ZERO pressure to hurry up and buy something. The saleswoman even weighed in on which shades looked best on me, and I could tell she was being sincere. She was also dilligent about cleaning the testers with alcohol before every use to keep them sanitary.
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November 2018 by Eaverine Fu
The stuff there are extremely unprofessional and appears to be not knowing what they’re doing. I wouldn’t trust anything they say.
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October 2018 by Caly Schroeder
My friend and I made a make-up appointment the same day and when we arrived 15 minutes early, they got us in the chair right away. The girls were so fun and did such a great job. I love my make-up and they also made great recommendations on great MAC products!
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October 2018 by Kaity Rhoades
Don't believe the negative reviews. A friend and I called today to get makeup appointments, and they were able to get us in short notice. We had the BEST experience and felt like we were hanging out with friends. They knew the products really well and taught us as they went. My makeup looks AMAZING! Hasn't looked this good since my Uni days. Thanks again, ladies!
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October 2018 by John Potter
I had such a wonderful experience! Kiea was so helpful and friendly. I will look forward to going back soon for more of her expertise!
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September 2018 by honeybun iced
The stuff there are extremely unprofessional and appears to be not knowing what they're doing. I wouldn't trust anything they say.
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July 2018 by Gopal Thapa
Long wait time for some one to appear for help...
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January 2018 by Beth Dinkela
Went today to buy 2 items. I knew exactly what I needed. Neither of the 2 people in cosmetics knew what the items were or where they were at the counter. One of the woman was very rude and told me I had to come back when regular salespeople were there. I made a special trip to buy MAC cosmetics. I love MAC, but service here today was terrible. Ordered my items directly from MAC instead.
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August 2017 by bridget cooney
always wait 15-20 minutes for someone to come to the counter
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July 2017 by Stacy B
I wasn't wearing makeup so the sales ladies talked to me like I was an idiot, they were incredibly rude, and acted like they were in a rush to be somewhere.
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July 2017 by Shelby Blanken
Bad service all around. The saleswoman was rude from the start. Rolled her eyes, didn't greet us, and was what felt like rushing us out of the store when they didn't even close for another 20 mins.