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April 2024 by ty aparicio
Best customer service that I have ever experienced. All I need to say
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April 2024 by Jude Mosley
This place blows, it takes up to 3 hours to even get acknowledged, one of the mangers was very rude and stuck up. Couldn’t even rent a tuxedo because it was 2+ hours before they could even get my measurements even though there was only 6 other people there with 4 workers
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April 2024 by vaughn eiseman
I agree with Jessica another posting as you read on. 2nd time here customer service sucks. Has large executive suit jacket hower not the pants for big men. But they have in one of there stores in Brookfield 85 miles away. We can have them transfered but you have to pay for them first. What if they don't fit? Well we can give you a store credit. WOW , NOW YOUR SCREWED . ONLY ONE TYPE OF JACKET THAT DOES FIT AND PANTS THAT MAY NOT FIT. I'M SUPRIZED THEY HAVE ANY BUISNESS AT ALL WITH EMPLOYEES ATTITUDES.
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April 2024 by J A Stetzer
Incredibly rude staff. I've worked in customer service for over 10 years and their customer service was appalling. I will never shop here again and would give zero stars if possible. If you're looking for a suit, you can buy a beautiful suit at JC Penny's or Kohl's for way less money than you'd spend renting one from here.
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April 2024 by Ashley Storck
Found an amazing suit on clearance for an event for my partner tomorrow. Xani helped us at checkout and had fantastic customer service! Great conversation, recommendations, and super helpful. Thank you, Xani!!
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April 2024 by Sarah Turlan
If the sales associate who didn’t introduce himself had the goal of convincing us not to rent from here, he succeeded. My fiancé is a burly dude who asked one simple question “if I set up an appointment to try on a tux, will there be something in my size to try on?” The sales associate talked to us like we were beyond stupid for asking that question and any other question we asked after that. He also seemed like he had drank 10 cups of coffee or did something else prior to talking with us, if you catch my drift. His explanation of their rental process was beyond confusing and then my fiancé asked the question again “since I’m a bigger dude, it’s hard for me to know how something is going to look, is there anything here that’s going to fit me for me to try on?” The sales associate said not with the rentals but if you do a custom suit then anything up on this wall will I can get on you and it’ll fit “it’ll fit a toddler up unto the biggest guy on earth.” My fiance then said “that white one right there?” (The tux that was in question this entire painful conversation)… and then he loudly said “that tux will never fit you, that’s a slim fit.” R U D E. And uncalled for. We have 12 groomsmen, multiple other adults and my fiancé who fully planned on renting from men’s warehouse and we obviously won’t be giving them a dime after that horrible and uncomfortable experience.I then got in the car and called our best friend who has been in multiple weddings and buys nice suits multiple times a year and he said that the last two times he rented from men’s warehouse… not only did it not fit right but the suits were wrinkled, there were dirty cocktail napkins in the pockets and the bottom of the shoes were sticky. And I’m sorry but picking a suit up three days before a wedding and having to return it the morning after is just a brutal policy and doesn’t allow for any fixes that will most likely be needed. Yikes.
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March 2024 by Ineluki Ineluki
I just bought a suit from this location. Was told if I had any issues to bring it in, give them a couple days and they can address. When I did this it turns out they would not address the issue in a timely manner. I asked if a week would be enough time, and was told nope.
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February 2024 by Andrew Case
Terrible service. Waited 30 minutes to see a representative before giving up. Line didn't move at all.
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January 2024 by T. M. Wyatt
Had a great fitting with Jason today- I was able to get most of my questions answered in the early stages of my suit journey and will be able to come back again when my other questions need to be answered. I will absolutely be coming back when I need a suit or other dress needs.
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January 2024 by Jennifer Phillips
We had Khalil help us and he was great! He was not pushy and answered all of our questions. We highly recommend this place for men’s formal wear.
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January 2024 by fubargrinch
Check their company clearance website before buying from a store. They are friendly here.
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January 2024 by Mike Spude
Excellent customer service. Brook set me up for my daughter's wedding with multiple outfits. Selection was great and the quality of the clothing is very good. I'll be back for more.
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January 2024 by Mike G
Jason was pro
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December 2023 by Zach LaFond-Hudson
Huge shout out to Jason and the rest of the team. Super friendly and very helpful. Jason made it feel like he had been my personal stylist for years. Everyone in the store was eager to help and made sure we found some great deals too. Was a super experience all around
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December 2023 by Zabrina Rose Bernal
My husband and I came in this past weekend for a suit for him for our upcoming wedding. We walked in having an idea of what we wanted and walked out being giddy with excitement for his suit! It was all thanks to Red, who helped us with a custom suit and walked us through every step. She answered all our questions and was very honest and genuine in her answers, which I really value in a person. Red was wonderful, knowledgeable, and kind! If you go to this location, definitely work with her ♥️ she deserves a raise.
