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April 2024 by Lisa B.
Wish I read the current reviews. Currently sitting in a short line mid weekday, not busy for 30 minutes just to get started on an interior/exterior. I can't leave because I'm blocked in. I wish I had been told about the new system before I gave them my credit card. Very concerned about the quality once I do get a chance to go in. Stay away.
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April 2024 by Christine L.
For the last 3 years I've come here & head great service. I will never come back after today. They raised prices, cut staff, and cut service. Currently I'm in line for 30 minutes not moving because no one is working in the garage where they clean the interior before the car goes through the wet wash. Now I'm locked inline with cars in front and behind and on the side so I can't leave. Also they "no longer have drivers." So I'm to stand by while they clean the interior and then drive it through the wet wash tunnel myself and then park it and stand by while they dry it. No more dropping off the car, sitting comfortably in the lobby till it's all done and ready to go.
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April 2024 by David B.
Plan on about an hour to get a complete inside cleaning. Very short on help and way too expensive for what they offer. Not going back
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March 2024 by J. Sutton
I have been a member of this car wash since it was run by Octopus Car Wash. I tried sticking it out with Mister Car Wash, but I have to leave now. They changed my plan without my approval on December 8th 2023. Which increase my family to pay $30 more with two vehicles. On top of illegally changing my plan, they increase the monthly price, without informing me. ON TOP OF THAT...... every time I went to get my car washed, no one was there to clean the outside of my truck. I Went 5 time within 3 weeks, no one available. Terrible management and a poorly run company. DO NOT USE -
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March 2024 by Andrew Letang
I visited this location on 3/1 and when I had arrive I saw that they were only doing exterior cleaning. I asked to speak to a manager. And she said that they were short staffed and that there were only a few team member that showed up for their shifts. So I told her that I was a member and that I’ve been to this location about 5-6 times to get an interior cleaning and have only gotten one cleaning. I want to acknowledge the female manager who was very understanding and super professional. My only suggestion is maybe post online that interior cleaning are close so guest don’t have to come all the way out just to turn back around
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February 2024 by Kay P.
Improve efficiency of service Over 60 minutes spent at this location for a wash on a not busy day. 20 in line 20 once my car was in the vacuum area 20 to get my car into the wash line
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February 2024 by Peter L
Get a car wash and the same level of service from Kwik Trip for half the price.
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February 2024 by Martin Gonzalez
Horrible experience take too long to wash the cars and it's so expensive I'll paid for a tire shine service and they don't clean properly
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February 2024 by Terry J.
TERRIBLE customer service! Will not answer their phones. Staffing level has closed interior washing.
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February 2024 by Sean Coffey
They couldn’t be slower, or care less about the customer, if they tried.
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February 2024 by Drew Leja
Pretty efficient to get a good wash. Easy to get an exterior wash but interior services are available.
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February 2024 by Katie B.
Waited for more than an hour for a $40 interior/exterior clean, and drove away with a car with smeary windows and surfaces that clearly had not been wiped down. I expect better for $40. Won't be back.
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February 2024 by Valentin Abad
Very bad experience, the workers talking and the line of cars waiting for more than an hour
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February 2024 by Cody
Some parts of the SUV was so dirty they didn’t even touch.
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February 2024 by Michael Lanzendorf
3 locations on Madison. No public restrooms. The Park St. location closes earlier then the other 2. I don't know why? It's terrible!
