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April 2024 by Dina VandeBerg
Exceptional service! Honda. where I purchased my Element and who had serviced it for 17 years and with only 100K miles, told me to scrap my car when I took it in for a noisy rear wheel. I must have 25 inspection reports from them and BAM, worthless car. Genin's is taking time and really helping me! Their is a reason they have a good reputation!
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April 2024 by Valentine Okaa
They were very professional, I was able to get an appointment to have a car inspection and their service delivery helped my decision about the car purchase!
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March 2024 by Samantha Helle
Exceptional service and care by the Genin’s staff. I had an absolute nightmare of a time with my insurance getting repairs covered and Genin’s staff thoughtfully and carefully walked me through it for over a month. This is not just another repair shop. This is the best care you and your car will get in Madison.
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March 2024 by Wayne Hayes
Friendly faces and careful listeners make for a great team - and a definite win! Thank you so much for your time and attention. If you're looking for a team you can trust, you'll want Genin's in your court, whether you're caught in an unexpected bind (like I was) or just in need of routine service and maintenance. Honest, up-front estimates, professional service and very fair pricing are all part of the package at Genin's, serving the Madison area reliably and dependably for three decades.
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March 2024 by Jeff Raschka
Was visiting the children's hospital for my son, and upon leaving had a horrible sound coming from my truck.The squeezed me in immediately to ensure I could get on the road!
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February 2024 by Matthew Nyberg
This shop chooses to overcharge in exchange for a large service department and great location. I have always been told that you can pick two out of three in terms of service, quality, and price, but $500 in part costs when an OEM part directly from a dealership is $230 is a step too far. If you can spend above dealership prices for the convenience then go for it, just don't expect free inspections, low labor costs, or reasonable part costs.
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February 2024 by isaac
Quick and easy experience. I call day before and got in next day. I need rewiring of headlights. Lady told me estimate and payment was only 30$ more than anticipated. Would go here again.
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January 2024 by Justin Brown
Not only were each of the people we talked to unpleasant they are crooks . Along a $200 minimum diagnosis they asked $350 to install a new battery. I purchased a battery for $130 and installed it in their parking lot in 5 mins.
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December 2023 by Chris Kennedy
Took my car in for an oil change, tire rotation, and new battery for my first visit to Genin's. Staff communicated well and work was done well. When a few minor additional things were found during the requested work, they gave me an up-front estimate and completed the additional work the same day. I will take my car to Genin's again.
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November 2023 by Kenzie Millard
hands down the best car repair experience i’ve ever had. keri-jo was absolutely the best and walked my mom and i through every single step. there was a link with all the mechanics findings with pictures that was SOOO helpful. the repair was quick and amazing! i was never guessing what the next step would be or what costs would be. i got a loaner as soon as there was one available. i couldn’t recommend genin’s more. thank you all so much.Service: Transmission
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November 2023 by Andrew Rosemeyer
Were able to fit me in last minute to have something checked out. Very helpful for the piece of mind. Kind and courteous folks.
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October 2023 by Brandon Trujillo
Have been going to Genin's for over five years and always had friendly, trustworthy and reliable service. They never try to up sale. Also, had to take the vehicle back for a strange noise and resolved the issue without any hassle.Services: Steering & suspension repair
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September 2023 by HALLE TIMM
I’m a college girl who went in for a simple repair. They told me I needed to spend an extra $200 to fix something that didn’t need to be fixed and told me my car couldn’t leave their lot without the repair.They also changed the price they charged for certain repairs during different visits. Something that was originally $35 ($15 anywhere else) ended up being over $50.Service: Tires
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May 2023 by Bill L.
About 3 years back the catalytic converter was stolen off my Prius. I had the repair and replacement done at Smart Motors and also had a steel plate installed over the catalytic converter. As I was driving home I noticed that the plate rattled a bit during acceleration. I called Smart motors and they told me that because the plate was not an OEM part that there would be a little rattling at times. Over the next few months the rattling got progressively worse, and when I got the next maintenance for the Prius done at Genin's I asked if they could do anything about the plate rattling. They did. It has now been over a year and the plate has not rattled since
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May 2023 by Grace Fleszewski
Rick, Keri-Jo, and all of the other Genin’s employees we interacted with were very friendly and helpful. They were transparent about the work and the cost involved in fixing our car. Rick was able to set up a tow to get our car to the shop, and our car is up and running wonderfully a day later. Keri-Jo kept us in the loop the entire time. A huge thank you to all of the Genin’s service team! Would recommend!
