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July 2023 by All T-Shirt Times
Kevin at modern TV and electronics could not have been more kind or professional. They took their time to diagnose my issue and fix my problem. I highly recommend them to anyone who wants high quality TV and repair service with a great attitude. Truly amazing gives me hope in humanity!
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July 2023 by Kyle Carpenter
This company is not helpful. They are a partner with Samsung as one of their local repair providers. They were given my repair from Samsung for an in-home repair.After they were given the repair, they called and said they couldn't do an "in-home" repair and asked if I could bring the tv in to them. When I explained that I couldn't, she stated they were going to cancel the repair because they couldn't accommodate an in-home repair. (They are notified that it's in-home when they get the repair and they have to agree to in-home repairs if they're going to take on the repair via Samsung)The person from Modern TV & Electronics then proceeded to state that the repair was cancelled because of "Customer Request (Can't wait for repair)".This is not true as she never discussed or said anything about timeframe and she also proceeded to say that was the only option available to her. (The Samsung Agent confirmed that this too was not true).
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July 2023 by Kyle C.
This company is not helpful and dishonest. They are a partner with Samsung as one of their local repair providers. They were given my repair from Samsung for an in-home repair. After they were given the repair, they called and said they couldn't do an "in-home" repair and asked if I could bring the tv in to them. When I explained that I couldn't, she stated they were going to cancel the repair because they couldn't accommodate an in-home repair. (They are notified that it's in-home when they get the repair and they have to agree to in-home repairs if they're going to take on the repair via Samsung) The woman from Modern TV & Electronics then proceeded to lie and state that the repair was cancelled because of "Customer Request (Can't wait for repair)". This is a lie as she never discussed or said anything about timeframe and she also proceeded to say that was the only option available to her. (The Samsung Agent confirmed that this too was a lie and escalated this incident to have them reviewed as a repair partner). Based on other reviews, it seems this store may have been good in the past and lost it's way.
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January 2023 by Evan Sullivan Richgels
This place is very unhelpful and extremely limited with what they can do. They turned down every single things I wanted to take in and repair saying they couldn't do it. When I asked why they said it was a staffing and supply issue. The lady who I talked to was very nice herself, but with what they can do it's next to nothing. They wouldn't even take a look at one of my modern receivers. I'm not giving up on this place, but until they get better staffing and start being able to do what they used to, they really shouldn't advertise that they can service all of these things. At this point it's their loss, cause I would pay a lot to get some of my equipment fixed, but so be it. So if you're looking for high quality service repair for your electronics, DO NOT come here. I highly DON'T recommend.
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August 2022 by Nick Sailor
One of the best repair shops out there, staff is friendly, knowledgeable and I definitely trust them with my things
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July 2022 by Nicholas
Terrible business. Let me explain since the owner seems to think this review is spam, where as the positive reviews have to be fake or spam because the staff here are neither helpful or courteous. YouTube videos are more helpful and that’s pretty sad.
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April 2022 by Linda Gillette
Modern TV is very professional, courteous, and knowledgeable. I had my TV back in a few days, I highly recommend Modern TV. Job well done!!
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February 2022 by Robert Glassmaker
BEWARE!!!!!!!! I dropped off my TV to get fixed by these "Proffesionals", wasn't going to do it because of the terrible reviews they have, nevertheless gave it a shot. Worst decision I've made. They said they could fix the TV if I ordered a part, then when it came in, they were unable to complete the task that was promised of fixing my TV. To ice the cake they said I had to eat the cost on a "part" they ensured would fix it. When I called back upset she said the best she can do is refund me 1/3 of the part cost. So, I paid just under $200 to have my TV looked over by "professionals" to be promised a working TV if I buy a part. After they can't deliver on their promises, they tried to sell me another TV! What a scam. Waste of my time and money, I do not recommend this company to anyone.
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February 2022 by Kristin Moala
This business closes at 5pm and is located next door to a satellite MSCR location that offers evening classes. I made the mistake of parking in one of their spots for a class that doesn't start until 6pm and got a parking ticket. Not a huge deal but the police officer told me they only come out and issue tickets if the business owner calls them. The store was closed for the evening and all the lights were out when I parked there. Even if they were waiting for a late delivery or something, it's pretty lame to call the cops instead of just asking someone to move their car. Madison is a great community with a lot of wonderful local small businesses but this is not one of them.
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August 2021 by Alejandro Herrera
Professional, attentive, and fast. Really good service. Staff is very knowledgeable, got my vintage receiver up and running incredibly fast. Best customer service for audio repair in town! Highly recommended!
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March 2021 by gary elrod
My TV needed to be repaired. I was given a recommendation for Modern TV and Electronic Services in Madison, Wisconsin.I received a working TV again with a picture that looks better than when it was new. Their excellent service given made me very pleased. From now on they will have all of my repairs.Thank you,Modern TV & Electronics.Gary Elrod
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March 2021 by Eric Hultgren
Fantastic staff!! I trust these guys and will drive 70 miles for their service.
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February 2021 by KevLil Feiner
Had a Vizio 70” TV that had a broken antenna receptor. They fixed it very quickly and were very professional. Very happy with my experience and would use them again if needed. Highly recommend.
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February 2021 by Tim Sergenian
I had a vintage NAD pre-amp in need of repair. I was very happy with the service and their ability to source parts. Communication was excellent. I also had a follow up issue with the unit, and Kevin was very patient and helpful in attempting to sort out the problem. Thank you! I highly recommend Modern TV.
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January 2021 by dan mccool
I had my VCR repaired about 2 months ago it took about 3 weeks they where great and great service they called me back to say what was the problem I will go back to them again I wish they had a store for the east siders thanks again!
