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November 2023 by Teresa Gomez
Rent a car from them several times a month for business and service is always great! Fast service when picking up and dropping off. Staff are fantastic!
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November 2023 by Ramzi Jreidini
Check in was a breeze at Madison airport! I got directions in regards to the car location and were on my way! The return was as easy, parked the car visited the agent at the kiosk and headed to the terminal. Overall, great customer service.
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November 2023 by Joe Hitt
I enjoy National Car Rental and the check-in - checkout process is very simple.This time I did not receive a receipt that usually comes to my email.
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October 2023 by Bill Lyons
Rented us a car with the wheel about ready to fall off and absolutely filthy. To exchange it, had to drive 20 minutes because they are short of staff. To make matters worse, they charged and EXTRA day erroneously to our bill. Corporate removed it because the location will not answer their phones. Keep an eye on your receipt to ensure they charged you properly.(EDIT- Looking at previous reviews after I posted reveals this is not the first time customers have been charged for an additional day after the vehicle had been returned. Beware.)
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October 2023 by Ray Timmons
Great service! I've used Hertz for many years yet lately I've found Hertz to be very inflexible on certain rules/limitations and so I tried out National and I do not think I will go back. Mostly I fly in and out of Phoenix, LAX and the Tucson airports and I've like the National rental service over Hertz much better at these airports.
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October 2023 by Joe Foye
I reserved a small truck which was needed for a UW-Madison University trip. It was confirmed beforehand that we would be able to get a truck which was necessary for this trip to take place. When we arrived to pick up the vehicle, they did not provide us with a truck like we needed and would only give us a minivan. This caused us to have to change the trip. The staff at the desk were not helpful at all.
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September 2023 by Douglas Kolb
Great rental overall and the service from the National desk in Madison was excellent. I rent lots of cars.... so when I say this was exceptional, I mean just that. The desk people went out of there way to be sure I had what I needed for the rental, the truck was nearly new and in perfect condition and upon return they addressed the one issue I had. Excellent. If the other car rental companies needed a model for good customer service, they should look to National at the Dane County airport in Madison.
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September 2023 by Mercy Te'o
My only feedback for Madison airport is it would be more efficient to have an express checkout service where then customer can walk into the garage and pick out a vehicle and go about their business. I had to wait in a pretty long line to get my vehicle and it took about 30 minutes to wait in line.But Overall the staff were extremely friendly and helpful and the process to check out took about 5-6 minutes. The car was also clean.
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September 2023 by Andrew Dolan
This National Rental site is located at the Dane County Regional Airport. The rental desk is within the airport by baggage claim, and the cars are kept in a lot a very short distance away. Generally the rental counters are not busy and the pickup process is quick, hurried along by friendly and knowledgeable staff. Emerald Isle is not available here unfortunately.It's easy to find the car in the lot shared with other car companies. When dropping off, often a staff member will hurry up to you to assist with your keys and inspection, but otherwise it is easy to find someone and flag them down to drop off your car.
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August 2023 by Penny Kroening
After a very long as well as very delayed flight arrival, Chai at the Madison Dane National Car rental stayed late past his quitting hour to complete my car rental pick up. He was pleasant and very kind during the transaction. Thank you for getting me on my way after a long flight day and next a long drive to my destination. The car was also a delight to drive. Thank you Chai for your helping me along my way.
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August 2023 by Rip Johnston
2 issues this trip. First of all the “system” for whatever reason cancelled my reservation, in spite of the fact that I had a printed copy of the reservation in hand. Fortunately the local team came up with an alternative on a very busy weekend that bailed out our extensive vacation plans in the area. It would have been a disaster had they not come through. The car we did get had a recurring low tire pressure alarm. I bought a tire gauge and confirmed the air pressure was normal, but it did cause some anxiety until I had the presence of mind to get a tire gauge to confirm the pressure.
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July 2023 by Marty Seese
I have always like renting from National. Not at this location. My flight was changed last minute and even though I had a reservation they would not let me get a car until 5pm. I said I would pay for the extra day and they still said no. Had to waste money in Ubers to get to my destination and back a few hours later to pick up my car. All the car rental facilities at this airport are overall poor.
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July 2023 by Amber Berkebile
I accidentally left some items in my rental and they were mailed back to me. I was so happy that someone called me and was able to find them. That is great customer service! Thank you!
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June 2023 by Andrew C
They have a long line of people waiting for hours for a car.They sold a lot of reservations without actually having the car. And the agent at the counter just keeps saying it’ll be 25 minutes, but these people have been here waiting for hours.
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June 2023 by Phillip Andrada
An excellent place for your car rental. Easy to find within the airport. They have a wide selection of vehicles. Their rates are comparable to other similar companies. The staff are polite professional. They are following current Covid guidelines. Recommended.