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January 2024 by Keith Knauer
Service person was very polite and helpful. Job was done well and they informed me of what the things would keep the door running smoothly for time to come.
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January 2024 by Patrick
Doesn't answer emails, will answer the phone, but will get passed to voicemail and never called back. Takes months to receive an answer or quote for service. Would not recommend to anyone in need of a service request.
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November 2023 by Deb Conway
Broken spring on my garage door early on a Monday morning. Was told someone would be there by the afternoon! Had is fixed by 2:00 couldn't have been happier with Ben's work.
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November 2023 by Julio Del Cioppo
Had Ben from Overhead Door service and replace garage door seals and screw back in bottom retainer that was coming off. Showed up on time and did great work and would highly recommend.
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November 2023 by Joseph Morley
Ben the technician got the job done. Springs and other hardware is replaced and door is quieter than before.
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November 2023 by Sandy Klein
The spring that helps lift the garage door broke and we could not lift the door. Ben at Overhead Door fixed the problem shortly after we called in a professional manner. We are a satisfied customer.
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July 2023 by Karla Johnson Disch
Garage door springs went, called this place which my husband's company uses. Fast efficient and courteous. Thanks Bob, enjoy your water.
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March 2023 by Brett L.
Unfortunately, can't give less than one star. Strongly encourage you to choose someone else for your garage door repair needs. Got oil and lubricant EVERYWHERE. On the walls, the garage, and well out into the driveway. Now we have oil stains everywhere. When I called I was transferred to the office manager Jim. He was thoroughly unpleasant and flat out said they will not do anything about it. I emailed him pictures at his request and I've heard nothing. Do yourself a favor and choose someone else.
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March 2023 by Brett L
Unfortunately, can't give less than one star. Strongly encourage you to choose someone else for your garage door repair needs. Got oil and lubricant EVERYWHERE. On the walls, the garage, and well out into the driveway. Now we have oil stains everywhere. When I called I was transferred to the office manager ***. He was thoroughly unpleasant and flat-out said they will not do anything about it. I emailed him pictures at his request and I've heard nothing. Do yourself a favor and choose someone else.
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March 2023 by Brett L.
Unfortunately, can't give less than one star. Strongly encourage you to choose someone else for your garage door repair needs. Got oil and lubricant EVERYWHERE. On the walls, the garage, and well out into the driveway. Now we have oil stains everywhere. When I called I was transferred to the office manager Jim. He was thoroughly unpleasant and flat-out said they will not do anything about it. I emailed him pictures at his request and I've heard nothing. Do yourself a favor and choose someone else.
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March 2023 by Amy Angell
Our garage door went out and we needed someone to come and fix it ASAP. We (unfortunately..) had another company come and the amount that this company was A LOT of money. They also tried to talk us into spending almost $2,000 to fix other parts (that I learned were not even necessary..) A very dear friend of mine recommended that I call Overhead Door Company. I immediately called Overhead and spoke with a wonderful gentleman named John. John immediately guessed which company we hired, and confirmed that the amount the other company charged was indeed very steep. John provided me the amount that THEY charge (which is very reasonable). John also actually brought up how the company will also try to have us pay to have other things fixed (which the company did indeed try to do). John then assured me that we just need to have the springs fixed, and that we don't need anything else to be fixed. We already signed the paperwork for the other company to work on the garage door (unfortunately) but I was able to successfully have this company lower their price a bit (they charged us 1/2 price on one of the springs). I also told them that we did not want them to service anything else, which saved us a lot of money. I was VERY impressed with John, and am grateful that he went out of his way to help me/us out! I have officially added Overhead to my phone and will definitely be giving them a call the next time we need help with our garage door! - Amy
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March 2023 by Man-Li M.
Dave from overhead doors replaced the springs of our original extremely heavy wooden garage door (from 1957). Overhead doors last replaced the springs on June 2nd, 1989. Dave did a great job replacing the springs with a pair of combination heavy duty springs. We are so glad that skilled worker like Dave is still available in Madison.
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January 2023 by June Ganser
I called Overhead Door on Monday as the spring on my door broke and was inoperable. I was told the soonest a technician could come was Wednesday afternoon, with a hold time of 12:00 -4:00. The technician would call 15 minutes before arrival. I had plans for the day so asked to narrow the window to 1:00-4:00. The phone person rather reluctantly agreed. I rushed to be home by 1:00. It was after 3:00 and still no one called. I called the company and was told that someone will call. After another half hour I called again, & was transferred to someone's voice mail. I called back again & finally the person answering the phone checked & told me he had no record of service for me. The whole experience left me angry & frustrated starting with the guy answering the phone. He blew me off twice before finally checking to see where I was (wasn't) on the list. After hanging up, I called Precision Garage Door repair and, even at the late hour, they sent a technician. Within 2 hours after my call to Precision, my garage door was repaired by a professional, pleasant, & skilled technician.
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September 2022 by Dick Josephson
I had a new door installed to replace an existing door/rails/opener/ hardware and all had to be removed first. Installers Zach and Keyshawn efficiently removed the old and replaced all with new showing fantastic team work and experience. As and old Widower I had the pleasure of watching 2 men who really were experts. I am very pleased with my new door and how quickly the work was done.
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June 2022 by mary knotts
Obviously this business does not care about negative reviews because it seems that nothing changes. Here's another one. Dismissive, unhelpful vibe from the first moment I walked in to ask about getting a replacement remote. The guy acted as if I were inconveniencing him. Maybe just pretend to appreciate or welcome a potential customer. You for sure lost one today.
