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April 2024 by Jacqueline Selemani
Drive through was slow, food is overpriced fie what you get.
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April 2024 by Mary Revels
I was so disappointed in the quality of the food. I ordered a Cobb salad, there was more dressing than salad. I brought it back to the service counter, and was just given more salad. Neither salad had any meat. Both salads had little to no toppings.Then I went to the restroom and there was no toilet paper. Really?Wow, sad. What a waste of money.
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April 2024 by Alex Berry
I've gone to my fair share of Paneras over the years, but this was absolutely the worst one I've encountered... dare I say ever. It looks 40 minutes for my food to be prepared! If I was warned, then I would have written a positive review, but given the circumstances, I just can not recommend this restaurant.
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April 2024 by Elizabeth Templeton
They took away all the mocha drinks!! Now Carmel or vanilla. I will no longer be going for coffee, so not likely to stop for food only.
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April 2024 by Les C.
The bagels & blueberry scones I ordered were great. The service at the counter was prompt & friendly. There was no half & half or oatmeal milk for my iced coffee; only skim milk was available in the carafes.I wasn't impressed by the interior design as you could see into the kitchen which was noisy & not diner-friendly. Other than that, the lication is convenient & it is up to Panera standards.*recommend*
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April 2024 by Martha Quimby
1 star only for Panera corporate cutting out everything bagel and chive crm cheese. I will be going elsewhere from now on.
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March 2024 by Fatoumata Ceesay
Extremely expensive
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March 2024 by Jerrilyn Morales
Such a nice, clean restaurant. Food was great and service was friendly. Busy place but well organized and quick. The pick two is a great value.
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March 2024 by Dolly Norris
Customer service was fantastic! Food was exactly what I ordered and tasted delish!
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March 2024 by JC Croyle
Great fast and fair
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February 2024 by Denise Brisbois
The manager said she didn't have change, so she decided my service
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February 2024 by Beste Serin
Ordered greek salad with chicken-paid extra and got it with no chicken. Not surprised. They work for $13 hour for a reason.
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February 2024 by Tad Turek
The online ordering process went perfectly, however, upon arrival to pick up my order (which should have been ready and waiting on one of the pickup shelves) I noticed several people waiting and looking at their phones with that look of disgust and inpatients. Multiple customers approached the counter to confirm that their orders were being prepared, while others waited patiently and longingly for what we hoped would be a satisfying meal. With clear sightlines over the counter and thru the pickup windows we were all able to watch the kitchen prep workers preparing all of our orders. This was all the evidence we needed to understand why they were so behind in getting the food into our hands and mouths. At times I counted 6 people milling about while 1 or 2 were actually assembling orders and then several of them would disappear from sight leaving just 1 or 2 people doing very slow (not expeditious) prep. After watching this display for 35 minutes beyond my original pickup time my food was placed on the counter without an announcement (previous customers names were announced) lucky for me that I was watching and paying attention to the action (or lack there of) that I saw the name on the bag. I did as many others did, and checked inside the bag to confirm that the order was correct and complete and YES it was! Upon returning home my son and I separated our items and dove in. For the most part the sandwiches were tasty, yet assembled very sloppy. The soup was somewhat bland but satisfied our hunger. The overall experience left much to be desired and my biggest concern was how this location must struggle during peak times as my order was placed on a Saturday evening at 6:30. We will try again and hope for better service and an uptick in food quality.
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February 2024 by Star Dust
Unaccepatable wait time for soup & a sandwich! Order time stamp was 6:31pm & we finally got it at 7:07pm after the manager asked my husband for his name, I guess recognizing that he had been standing there way too long. Won't be back even though the food was good.
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February 2024 by Dog Mommy
My wife and I are in Madison because she had surgery today in the area. After leaving the hospital and not eating for nearly 24 hours, I asked her what she wanted and she said Panera. After getting her settled in the hotel I set off for this location. My wife wanted a soup bread bowl and an m&m cookie. When I walked in, I noticed that there were no cookies other than chocolate chip. When asked for my order by what I think was the manager (very nice man). I asked if there were any m&m cookies and he said "I can probably round one up". Then I asked for a bread bowl of the soup my wife requested...he asked in back if there were any and the response was "all out". Without hesitating he walked over to where the stock for the next day was and he grabbed a bread bowl and gave it to the cooks to use. I was blown away at how customer focused he was. Only because of his efforts was I able to bring my wife back exactly what she wanted. In a world where customer service seems to be a dying art, this was the exact opposite. I didn't catch your name Sir but please know that my wife and I truly appreciate your efforts to make your customers happy. Unfortunately we don't live in the area but I feel compelled to let the public know what a wonderful experience this was. Thank you so much!!!!