PetSmart is a large retailer offering a wide variety of pet supplies and services, including grooming, training, and adoption. Reviews indicate a generally positive experience with staff who are described as friendly, helpful, knowledgeable, and honest. Customers report great experiences with the grooming services, noting that pets are handled well and receive thorough, beautiful trims, even when anxious. The staff's care during grooming is specifically praised for leaving pets calm and happy. However, cleanliness can vary between locations, with one store noted as far dirtier than another, which maintains cleaner cages and tanks. The availability of knowledgeable staff for aquarium needs and other questions is a highlighted strength, encouraging customer loyalty. The convenience of online shopping with in-store pickup is also available. Overall, customers express satisfaction with the services and intend to continue supporting the business.
