PetSmart is a massive pet store with an extensive selection of supplies for dogs, cats, birds, fish, reptiles, and small animals. The store is very clean. Reviews note it can be a bit pricey and that online sorting methods are extremely bad, often showing the most expensive items first rather than by price per pound. Online prices can also differ significantly from in-store prices, though they will match the app price. The staff receives consistent praise, described as very nice, helpful, and polite. Employees are known to help locate products, provide detailed advice on pet care, and have even chased a customer to confirm an item was in stock. Specific services like grooming and training are mentioned positively, with one customer having a good training experience and an excellent grooming visit where their pet was comfortable. While some express a desire for the company to do more for rescue efforts, the store remains a go-to for many due to its great selection of items like pet treats and its decent rewards program. Customers report they will definitely return.
