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October 2025 by Leah Wisdorf
Great selection and staff is always friendly and helpful. I can tell them what I'm looking for and they give me many options.
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October 2025 by Thomas Cerro
Nice store with a variety of items. Specializing in clothing, biking and hiking. Prices are slightly higher than I'd like.
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September 2025 by Lynne Siewert
The staff is always so nice and helpful!
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September 2025 by Andrew Aken
Rei is super cool for the gear they carry and I have no problems with them. But their selection of truly outdoor stuff is relatively small and what they do have is generally on the expensive side
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September 2025 by Riley Fugate
Prices are absolutely ridiculous, staff was extremely rude and demeaning.
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August 2025 by Phil
This store and company as a whole has really gone downhill. Some of the rudest and least helpful staff I've run into. Ive been buying gear from their stores and on their website for a loooong time but they seem only interested in alienating long time customers these days. This isnt my first issue with this company in the last couple years, but it will most certainly be my last.
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August 2025 by Nicole P
I recently tried to return a pair of pants I purchased at REI after they shrank despite me carefully following the fabric care instructions. When I explained this to the associate, I was told that shrinkage is not an acceptable reason for a return. What frustrated me most wasn’t the policy itself, but the way the situation was handled. The associate argued with me, insisting that the pants could not have shrunk because of the fabric content.
I’ve had amazing experiences at other REI stores in the past, and I even signed up for the Co-op because of the company’s reputation for customer service and their return policy. If I had been dishonest about the reason for my return, the pants likely would have been accepted with no issue. Instead, by being upfront, I was essentially told that what I experienced wasn’t true.
As a customer, being argued with rather than offered a solution felt dismissive and unprofessional. A manager’s role should be to find solutions and support customers, not to tell them they are wrong about their own experience. This was disappointing, especially compared to the positive experiences I’ve had at other REI locations.
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August 2025 by Timothy Paneitz
Had a very unfortunate situation with a defective pair of shoes. Have been an REI fan for years but totally put off by the way this situation was handled. The shoes were worn, however there was clearly an issue with this pair that was being blamed on the wear. It is unfortunate that this loop hole was used instead of providing an outstanding customer service opportunity that I have come to expect from REI. Just makes me sad that customer service has become so rare.
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August 2025 by Barnacle Bill
This was my first time at this location. Employee “Elizabeth” was very helpful with my returns! I observed the store very clean & merchandise displayed well! I was asked by several employees if I needed help, (which is always excellent!) as I browsed. I enjoyed seeing the glass case of gear “from way back when”! I highly recommend this location!! 👍👍🇺🇸😁
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August 2025 by j s
On a camping trip stopped in for permethrin and picaridin.Very helpful and friendly staff.
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August 2025 by Алина
Fantastic selection everything outdoors, helpful team. Well organized store with ample parking available.
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July 2025 by Sweet Berry Farm
This place was annoying to be at it’s like they wanted me to leave every worker kept bothering me so much I couldn’t look at what they had or think half a thought without somebody asking if I needed anything. Cabela’s is way better.
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July 2025 by Stacey
Everyone we spoke with was extremely helpful. We came in for a tent and left with an amazing tent that held up perfectly to some stormy weather, along with purchasing some clothes and a few other items. We are very happy customers.
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July 2025 by Matt Jahnke
This is a great store that I've supported for years. However, it says on Google maps that they do tent repairs and they do not do tent repairs.
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June 2025 by Curtis Polakowski
Looked for som saddle bags for my e bike for awhile and couldn't find any that fit. Went to this store found some that work perfect. (Ortleib) lots of nice products in the store and very helpful staff..
