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April 2024 by Kevin Ryan
Quality gear, overly generous return policy, great service, fair pay and treatment of employees, community classes to help people enjoy the outdoors, and all with a cooperative model that pays members back!
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March 2024 by Lisa Dambach
REI has everything you could need or want. Their staff are extremely knowledgeable about their products too. We recently needed to purchase a personal locating device for a backcountry camping trip and the staff were able to tell us about all their products, the pros and cons, etc. The same was true when trying to decide what base layers to purchase for cold weather hiking. They actually gave me more info than I thought possible! I also never have to hunt anyone down for help as staff also approach you if they are not already busy. Love their concern for the environment, including going bagless! Bring your own!!!
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March 2024 by Melissa Wilkerson
The Shoe area didn't have much. The guy working there didn't know much. I wanted to try on a shirt. The guy at the dressing room turned around. Looked at me and turned back around and started working with clothes. Then he went to the end. And took off the other way so I put the shirt down and I left.
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March 2024 by Jeff Wagner
As usual, awesome.
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March 2024 by Andrea Mui
I brought in some Hoka Challengers to return. I only owned them for three months and did less than 150 miles, and they were already breaking down and caused a minor injury. Without asking me about my usage or experience, I told them my injury and how short of a timeline I had the shoes and they told me it was “normal wear and tear”. They would not return them. For the record, I consider these shoes a piece of gear that was an investment and expected the standard lifespan of 350-500 miles and/or 6-12 months when I bought them. They’re already dying at half of the minimum life expectancy.I give two stars because I was standing in line, the employees all seemed very friendly to every customer ahead of me in line. They were friendly with me as well, but I think asking a few more questions instead of shutting me down would have been the better move.On a third note, REI corporate just mass emailed a blog post called “Funny Reasons People Return Gear”, so I think that’s sending a pretty mixed message to members.
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March 2024 by Jean Calhoun
Staff was SOOOO very helpful and we found some good deals
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February 2024 by Joe Genna
Great store with very helpful employees and great selection, recently decided I wanted to start Hiking and got a ton of advice along with purchasing the right gear needed… will be there often.
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February 2024 by dave beavan (Direwolf342)
Good selection. Great people.
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February 2024 by Sam Dupont
Carl and Anna in the shoe section are the best! Very helpful on a busy Sunday.
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February 2024 by Karen Cain
I went to REI for the first time ever to get help with preparation for a major hike this year. I encountered 4 different sales people and everyone was so very helpful. I don't often find this kind of customer service any more. What a great experience for me today! Thank you!
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February 2024 by Lucas Kostecki
Most recently, I went here to look for ski boots. I'm a pretty new skier, and finding the right boot is really important from what I have read and heard. The staff here went above and beyond to find the right boot size and make adjustments to make sure that they were comfortable. Thank you Anna!
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December 2023 by Steve Heath
Waited patiently for 25 minutes to purchase a set of downhill skis, boots, and polesAbsolutely no service or communication as to when someone could possibly even assist me.Left the store after 30 minutes standing in the same area.Went and purchased a complete set from a competitor at a better priceWon’t ever return
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December 2023 by Diana Park
Purchased skis with assistance from Neil, who went above and beyond with knowledgeable tips and local trail recommendations. We signed up for the membership and he even offered to wax our new skis for us. Great experience at this location.
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November 2023 by Vicki Losson
I was shopping with my 20-something son for hiking gear. I as amazed at all that goes into selecting a backpack and the service the REI gives to it. I admit that I know next to nothing about it, but watching the store employee (sorry I didn't catch his name) add a variety of weights to the bags as my son tried them out, and explain not only what the features of each were, but why that is important was reassuring. They measured him, fitted him, and instructed him for his first 5 day hiking experience. The attention to detail was comforting.
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August 2023 by Francisco R.
Horrible customer service over the phone. Felt like I was an inconvenience. I called to inquire about rollerblades that the website listed as in stock. The representative said they do not carry any roller blades in stock and recommended that I purchase two sizes from online so that I can try them on both when they arrived and send one back. I explained I didn't have $700 to buy two pairs of rollerblades. He suggested I try another store. I asked about other stores in the area that sell rollerblades, to which he replied, he doesn't know as he does not shop for rollerblades. Again, his tone was such that I was an inconvenience to his day.