RockAuto, LLC

Most Recent Comments

• January 2025 by Robert Regan
  Rock On with RockAuto!
  Great selection with good prices and quick responses. Great options and offers for my European auto needs. Keep up the good work! 👍🏼
• January 2025 by Kenny Lynarger
  Disliked it
• January 2025 by Tiffany Monhead
  I am very impressed with the fast service they provide and our exhaust that we ordered Thank You I highly recommend RockAuto for any auto parts 10/10
• January 2025 by Ron Perry
  Thank yall!! I always get the parts I ordered on time and a lot of the time sooner than I expected !!!! Thank yall again for awesome service !!!
• January 2025 by Денис Грушко
  Guys, I like this company and as long as their attitude towards their clients is the same as now, I’m with them. That's it.
• January 2025 by Moondog66602
  I use rockauto often. My go to for car parts. Simple, easy to use and navigate website, amazing selection, great low prices, great customer service, and free magnets. And shipping is always quick
• January 2025 by Joe Patton
  Great prices
• January 2025 by Jeff Thigpen
  Check your prices before you order. I ordered a few items on 12/21/24 and the order was shipped fairly quickly from two different warehouses. No big deal.... but
  
  Received both boxes on the same day, one box had come open during shipping and one item was missing. I had to finagle my way through the website to get a refund for the missing item. Finally got that figured out and got my refund quickly.....however...
  
  Was looking for additional parts for my truck today, 12/28/24 and decided to look up one of the parts I just ordered and received. I noticed the same part today has a price 81.00 cheaper than when I ordered it on 12/21/24.
  
  I have been trying to contact them to see why such a price difference in a week. Still waiting for a response. So check those prices before you order.
  
  I'll update my review if they contact me back and work something out.
  
  ** update **
  They claim their pricing is based on what it costs to source the part ordered at the time of the order. Apparently they utilize the "demand" style pricing where prices change in a matter of minutes or hours. Looked up the part 3 or 4 days before ordering and it was close to the price listed today, but when I ordered, the price had increased by 81.00....I will no longer be ordering my parts from them. For an OEM Motorcraft part, at the price these guys charged, I could've gotten it in hand on the same day for 25.00 less....
• January 2025 by Curtis Pomeroy
  tl;dr: great selection, great pricing.
  I love that I have multiple options when shopping for car parts. Everything from generic no-name, to tier 1 part suppliers. Selection at national brick and mortar auto parts stores pales in comparison to what RockAuto gives me and I only buy from those places when it's an emergency or poor planning on my part.
  But the best part is the significant savings. It's amazing how much cheaper it is even with standard shipping!
  Anytime anyone ever asks where to look for parts, my default answer is RockAuto.
• January 2025 by Suxk Less
  A package I ordered was delayed for over 10 days. After waiting and waiting, they finally sent me a replacement because the first one seemed completely lost. Fine, things happen. But then, out of nowhere, the original package shows up.
  
  Now, instead of letting me move on, they’ve been hounding me every single day to either return it or purchase it. And here’s the kicker: this wasn’t even my fault—it was their mistake. But they won’t even offer to arrange a pickup for the return! Nope, I have to go out of my way to visit a FedEx location myself to send it back. And get this—they actually said that if I don’t do it, they’ll block me from placing any future orders.
  
  What makes this even worse? The tone of their emails. They weren’t polite requests—they were straight-up demands. No apology, no acknowledgment of their mistake, just a bossy tone telling me to fix their problem or face consequences. I mean, wouldn’t it make more sense to politely ask me for help instead of acting like they’re doing me a favor? I can’t believe a company this unprofessional has been around for 20 years. Unreal. Tsk tsk.
• January 2025 by Scott Givan
  TO: Rockauto
  I ordered this fuel pump for my mom’s car, to change over the holiday break. When I opened the box, it immediately smelled old fuel. My entire living room smelled of fuel. It was immediately obvious you did not verify I was getting the NEW fuel pump I had ordered, but someone’s old used pump. I am pretty upset that you do not look at the returns you get back, and just re-enter them into inventory.
  On top of this, you have no way for a customer to explain what is going on. You only offer a few prearranged answers, to a few prearranged reasons for the return. YOU should have a option to talk to your customers, especially when THE PROBLEM IS SOMETHING YOU CREATED!!!!
  On top of this, you only allow a FedEx shipping label. This is fine of there is a FedEx office in the town where customers live. In my case, the next town that has a FedEx office is 30 minutes/40 mile away. This is going to cost me time and fuel, which you are not offering to pay for. Or, I can pay to have a different carrier deliver. Amazon kicks your asses on delivery time and returns, and shipping isn’t free no matter where one shops online.
  
  Because of this entire set of completely preventable circumstances, which are YOUR FAULT, I choose to on longer buy from ROCKAUTO.COM
  
  Unsatisfied non-returning customer of 15 plus years.
  Scott Givan
• January 2025 by Thomas Kozrowski
  Fast delivery, good prices! Easy to find the right part with their super parts data.
• January 2025 by Richard Mulcahy
  Quality parts at a decent price
• December 2024 by Abdul Said
  Best place to buy parts good prices.You have a choice from aftermarket parts to Original parts and quick delivery.I never have problem with aftermarket parts or original parts 100% recommend Rock auto.
• December 2024 by Diana Chavez
  Very bad experience with customer service and they also don't have customer service by phone. There are people who are not very good with computers and don't understand many steps. We couldn't return a part because we didn't understand how to return it. We lost our money.
  How is it possible that I have to buy a new catalytic converter to get my money back? That brand I bought came with defects.