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January 2024 by Google user
My car was stolen. That in itself was a traumatic experience, but it happens. What I didn’t expect was the disregard that occurred with the repair agency that was paid directly by my insurance who also requested repairs.\\n\\nAt least two workers were rude. My insurance paid for a deep cleaning and we didn’t receive one. While standing outside at the dealership, the worker claimed that they provided me with a curtesy cleanse which only included vacuuming. When inquired about a deep cleaning, he told me it would take at least another two weeks without my vehicle. They had it for more than a month.\\n\\nGot my car after it was sitting outside for who knows how long and it only had enough gas for four miles. I’m pretty certain all the work requested by the insurance agency wasn’t completed. I called to complain and none of the mangers called back. I will file a complaint.\\n\\nUpdate: Once a manager called me back, he agreed to provide me the service that our insurance company had already paid for, if I amended my Google critique. So, now I’m giving them one star because they clearly only care about what we write on Google and not the actual service paid for.
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November 2023 by Iced coffee 503
Excellent and timely service. I had a car repair that I did know was on recall. They fixed it free of charge. I’m very thankful for the services I received there.Service: Auto body & trim repair
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November 2023 by Conn M.
Worst customer service known to man. Avoid this dealership at all costs. took my Challenger in for some basic repairs & it was worse than having a tooth pulled. These people are incapable of the most basic/standard updating you with the status of the repairs, etc. I always had to call them back & when I did I got a different person nearly every time upon reaching the body shop. they never knew whom I was, which car was mine or what repairs were being done & had to explain it to them every time & only then were they able to provide an update. Steer clear of this dealership entirely as not only are these people incompetent but even worse, they don't actually care. Absolute garbage, will never return.
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November 2023 by Vivek Swaminathan
They are OK. Felt pressured and like they were trying to get away with something during the buying process. Service department experience hasn't been great. I've expressed my concerns but nothing has been done about it. Have had far better experiences at other dealerships.
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October 2023 by Isobele McLane
I got my car towed there on Tuesday cause my engine needed to be replaced with Warranty they were very quick with it and by Friday the following week they told me I could come and get my vehicle. Is sounded just like new and I was very grateful for their speedy work! And shout out to Kelly who upon arriving there Friday went above and beyond to help me get my car home! Thank you for all your help! 10/10 would definitely recommend to anyone.Service: Engine repair
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October 2023 by Jon Bass
I’ve had nothing but positive experiences here. Joe, in the service department, is always friendly and honest and makes sure everything is done right. I like the easy communication about what’s going on with my car and honest pricing on the work being done. They also offer Lyft services to get you where you need to go as well as back to the dealership. Customer service and quality work are Top Notch here.Services: Auto brake repair
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October 2023 by Caitlin Tylka
Great service! Very convenient and very nice people! This is the nicest Kia dealership I have ever been to! They have so many things to offer while you wait. Great coffee selectionService: Oil change
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October 2023 by Cameron Mercer
Highly over priced. Had a $2000 bill for maintenance 60k mile check up and changing a brake pad. Received a call half way through the day about some potential extra maintenance needs. Called back 3 times and no one answered. My wife and I were on hold for an hour to talk to someone. Upon arrival to pick up the car no one walked us through maintenance that was done, the car was not washed, and I never received finding from the maintenance inspection. Probably will not go through them again for service.Services: Transmission
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September 2023 by Julie Malliet-nowak
Doug my service guy was awesome! Very professional, kind and attentive. I felt he was honest with and toldme about another recall that I didn't know aboutExplain everything that was going to be before the service and when the work was completed.
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September 2023 by Angie Bigham
This business, specifically Joe in the service department made my experience completely hassle free. He provided me with regular updates on every aspect of my service. He supplied me with information about my warranty benefits as well as rental reimbursement and submitted my towing allowance as well. Can't stress enough what an asset he is to this business.
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September 2023 by Jaime Studnicka
Prompt, reliable service. Knowledgeable staff. Service advisors are always pleasant to work with. Moved from the area and drive 2 hrs one way because I trust the service I receive. Won’t get my car serviced anywhere else!! ?Services: Tire rotations
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August 2023 by H R.
Buy a car here and you will regret it one day. I guarantee it.
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August 2023 by madeline morgan
We had some questions about the extensive running of the auto’s air conditioning fan, and also a humming noise occasionally produced by the electric charger. The service technician spent a good deal of time inspecting the car and determined that the car and fan are healthy. There was no resolution regarding the charger noise. We appreciated the good communication by the technician and the time he spent with us personally.Service: Vehicle Inspection
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August 2023 by Clifton McIntosh
Performed updates to software for my Kia EV6. Convenient time to get the work done. Really appreciated the complimentary ride home while they were doing the repairs. Clear communication. Easy pick up after the repair was done. Only thing that was difficult was getting someone to answer the phone when schedulingService: Auto maintenance
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August 2023 by lisa Schauer
We take our Fleet vehicles to Russ Darrow. They always take care of us. We have complete confidence in their ability to do routine maintenance or fix issues. Highly recommend. Joe is amazing!Services: Exhaust
