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February 2025 by John E.
Schmidt towed my car about 1.33 miles from 600 block West Washington to Beld St. The charge? $360
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May 2024 by Jenn A.
We didn't know we were in a 3pm tow-zone (1st time in Madison) and it was literally 3:05pm and the tow truck drivers already had their tow equipment on the ground in front of my car ready to take it. I ran over and the parking-officer wasn't even done entering in the info so she let us go without even a ticket! She was so nice and understanding! The tow truck driver, on the other hand, was a complete jerk! He was yelling and cursing the f-word at my family! He was obviously angry about losing the money!!! Lesson learned - pay attention to all the wordy signs in Madison because Schmidt's towing will be spying and waiting to tow your car before the officer even gets there.
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April 2024 by Jen Pfeifer
Yes, I understand prices are high (my car being towed is covered by insurance from a car accident). However, we felt like our service was great. When the guys picked up the car, they were very nice. The ladies at the shop were super helpful with everything, and very kind.
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March 2024 by Emily M.
DISTRAUGHT. That is the only word I have to describe my experience with this company. apparently modern day record keeping is a lost art on these people. We tried to see if my friends car was towed by this company. The phone operator was wildly incompetent and grossly boorish. He claimed they had no car towed matching my friends description. Upon going to the parking garage they said the ONLY place the car would be towed is to Lot 60 managed by THIS company. We phoned the operator back at schmidt's towing and all of a sudden this man knew everything only after we told him the jig was up. He was toying with our livelihoods. We still are not sure why her car was towed, boredom perchance??? insolence??? a failure to have empathy for the common man??? who knows! GOD DOES!!!!!!
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March 2024 by Ed Sieverding
Schmidt's Auto was incredibly helpful in helping to try to get my vehicle up and running again after it was towed. I found the people there to be very nice.
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March 2024 by Cattie Fiedler
Allison was the one who helped me on the phone to get my bill paid, she was friendly and helpful and overall made the experience much easier and faster. I really hope that this is seen so she can know that she was really appreciated.
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February 2024 by Kaylee C.
My car broke down on the side of the highway, they were very quick to respond. The price was very well priced and they took offered to drive me where I needed to go within a reasonable distance. My driver was very nice and informative about the area since I was not from this area.
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February 2024 by Justin Christophersen
Called in this morning due to my vehicles battery being dead. I called Schmidt's Auto and 20 minutes later Dean shows up and was extremely professional and helpful! I will use Schmidt's Auto going forward!
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February 2024 by Padraig Haley
Wonderful experience. My 2014 Toyota Corolla broke down and my insurance couldn’t find someone to come until the next morning. I called Schmidt’s and they were able to send someone within the hour. Demetrius was a delight and even went out of his way to drop me off at my home, so that I wouldn’t have to walk home in the cold and the rain. Truly cannot speak higher of Demetrius’s service and character. Highly recommend.
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February 2024 by Genny G
My 2006 Honda Pilot broke down on the Seminole Hwy frontage road today while my son was driving it, leaving him in a very panicked state of mind. After getting nowhere with my insurance company's road side assistance plan, I contacted my agent who recommended Schmidt's for towing. The lady I spoke with - I believe her name is Alison - was very helpful and kind and the truck arrived in a timely fashion to get the vehicle out the way and towed to the dealership. The driver was great: friendly and understanding and a true hero in these lousy weather conditions. Thank-you again for the great service!
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February 2024 by Alex Kirschling
Great service and would highly recommend Schmidt's for towing a vehicle. My wife's car wouldn't start in the cold and we had tried jumping it with no luck. We have AAA but they were worthless and couldn't even give us an estimate of when they could get someone to tow after waiting over 24 hours. So I called Schmidt's and they were able to come out a few hours later. The drive was able to get the car started so we didn't even need the tow. Both the office and driver (I think it was Mitch?) were so nice and helpful, I would definitely call Schmidt's again the next time our car won't start.
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December 2023 by Mitchell Kulas
This company is a predatory towing company. When I was down on my luck and borrowing someone else's vehicle go. Because mine was in disrepair I got stranded on the stranded. The officer said I need to move my vehicle. Which I obviously knew I needed to but I didn't have the funds.The officer suggested calling schmidt's towing. I told him I didn't have the money. And he said they would be willing to work with me.What happened was they told my car to their impound? And because I couldn't come up with the money in an hour and a 1/2. I had to pay over six hundred dollars in lot fees. Which I had to borrow.With my vehicle already in this repair messed things up for my living situation. A company should not be able to hold your car randsom for over $600.00. It is very obvious they are working with the local police departments to collect towing fees like this. They have this set up so both parties don't have to be held accountable for their actions.They are literally taking advantage of people that are down on their luck. Not to mention if you do not get your vehicle out of their person lot within a set time they sell your vehicle. On top of it all you still owe them the fees!Do not support these crooks. Do a little bit of research and support one of the more honest towing companies. If that's even a thing
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November 2023 by Aubrey Hogan
My trailer was stolen in Madison while I was in town for business on a Saturday night. I reported the trailer missing on Sunday, and was told by police to call Schmidt’s. Schmidt’s claimed they didn’t have the trailer. I had to return home 3 hours away empty handed. After returning home the Madison PD called to tell me the Schmidt’s had the trailer and they had a suspect. The city paid for the tow and one day of storage at Schmidt’s. When took a day off of work to retrieve my trailer from Schmidt’s on Thursday they charged me for $230 of storage in order to get the trailer back. (All fees that would have been avoided if they had told me the truth about having the trailer on Sunday) But I own a small business and need the trailer, so I had no choice but to paid them to get my stolen property back.Edit in response to Schmidt's comment*The City could not offer a release on the trailer, that Schmidt's did not claim to have on Sunday night. I was in contact with the police department and filed a report. I was then transferred to Schmidt's who said they did not have the trailer. Schmidt's was reimbursed by the city for their cost. Schmidt's did not tell me with truth about having the trailer on Sunday night, so I could not retrieve the trailer. It may have been an honest mistake, but it was their mistake which they then proceeded to charge me $230 for. Customer service went on to tell me that this is a common practice where they charge people to get their stolen property back, even after being reimbursed by the city for the tow and storage. They also claimed that by leaving a review that I was hurting a family run business that their grandfather started 83 years ago. I am sure they are making Grandpa proud today.
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November 2023 by Allison Fonseca
No one wants to be here! It most likely means something bad happened to your vehicle….however, both Kristin and Eli were extremely helpful and kind as I asked questions about what to do with my totaled vehicle! I am grateful for their great customer service. If I needed towing services in the future, they would be my first call!
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November 2023 by Jocelyn P.
This place doesn't deserve any stars. They're such a scam and unprofessional corrupt business. After dealing with a hit and run the last thing you should be dealing with is an over $700 bill just to get the car out of their yard after we were told by police that they could tow our vehicle and reassured bringing it to their yard was the best option. They claim to have "contracts" with Madison police that cause those prices which is just wrong. They charged us extra for not giving them the keys despite never asking for them, they charged to put a flimsy piece of plastic on the window that we never asked for. On top of that we were manipulated by the tow truck driver into thinking bringing it to their yard would be less expensive as they would bill our insurance. Not true at all! They had rude service in their office and honestly it was the worst experience I've ever had with a "business". DO NOT LET THEM TOW YOU! I will tell everyone who will listen just how horrible this place is.
