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November 2023 by Tom Koren
Been loyal to them for years for personal and business vehicles. Poor service lately including lies to my wife and when caught they lied again saying the owners weren’t there to talk to me on the phone. My wife was in waiting room, both the owners and their son were there when I was asking. Never received the call back I requested.
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August 2023 by Dustin Martinson
2 tours in Afghanistan. Walked in to needed them to loosen a screw that was loc tightened on a non essential part. I was super nice, stating I had a weird question, tech was super rude, then I go into the office and ask them if it’s possible they could help me out. Mind you this is a 15 second job. Maybe a minute and a half total? He stated “he didn’t have anyone available.” I offered $10-$20 as it was my gfs car and she lives half a block away. He seemed like something maybe became available, I then proceed to get yelled at by a woman in the back office. 3 people in that office made me feel like I was the crazy one, when I just needed a hand and would of paid them quite considerably for something so minuscule. I said thanks, appreciate the help a bit sarcastically at this point (but nothing crazy)as I was a bit frustrated with how they were treating me, walk out and they come to the window like I was stealing from them. I was embarrassed. All over a screw on a clamp. This is what I get.
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August 2023 by Velveteen S.
I would not recommend Smith's Service Center. They don't respond to requests for quotes, appointments or information online so why do they even have that option on their website menu? It's difficult to get them to call you back, but finally I got my car in there for service. They told me it needed a part that was very difficult to find and that they would let me know the status. Well, they never called me at all, ever, and my car sat there for several MONTHS while I waited to hear back from them. I called to talk to them every few weeks, and if someone answered, they would tell me the same thing. Scott would always say "I'll call you next week" but he never did. Finally I did receive a call from them because as they told me, someone had broken into some of the cars in their lot, including mine. They said they were sorry about that, but nothing of value had been stolen (which was wrong, and they had NO WAY of knowing that.) I knew my car had been there awhile but only because they told me they were still looking for the part. Then they called repeatedly to tell me to come clean my stuff out so they could get it off their lot, but they'd help me get it sold to a scrap dealer for $250 and give a discount on the work done because of the break-in (though an initial inspection was the only "work" they ever performed on my car.) I cleaned out my car but didn't get anything resolved that day since apparently I was only "allowed" to speak with Scott about this. You remember, the guy who always says he'll call, but never does. I tried to reach them for several weeks. Finally I was able to get Scott on the phone and he said that he sold the car for scrap for $200 and that my inspection cost $80 so he had $120 there for me. I figured I'd ask any questions when I got there but at that time, of course, Scott wasn't around. The staff on duty found the envelope Scott said he'd leave for me and pulled out $120 in cash and handed it to me. No paperwork, no receipt, nothing, even though I asked. This all seems pretty unprofessional and suspicious to me, but I don't feel like bothering to interact with them again for whatever other amount might be owed me (I would think maybe that inspection fee should've been halved, at least.) I also grew up working on cars with my dad, a Chrysler engineer for 30 years and like Ivory R., though I made it clear that I know what I'm talking about when it comes to cars, I felt that I was treated differently as a female.At the very least, they need to STOP telling people they will call them back tomorrow or next week or anytime they say they will if they're not ever going to call them back at all. If you go there, call them, don't wait for them to call.
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August 2023 by c schank
Smith’s Service Center was able to fix my tire without an appointment when we had car issues passing through town. Very professional and their shop was spotless. Highly recommended for all auto needs.
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August 2023 by bryan bingham
Excellent service, knowledgeable staff and a sincere willingness to resolve issues.Services: Transmission
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February 2023 by Kitt Draheim
(downgrade from previous 4 star rating)Thought they were a great shop & had been using them for many years. Everything from tires & oil changes to replacing an engine in our '96 Jeep.After a friend's suggestion, I took my vehicle to Parks in Deforest for a second opinion recently and was FLOORED by how much more we were being charged at Smith's on many services.
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February 2023 by Peter Clark
I am very grateful that Smith's was able to squeeze me in to take care of my tire issue. Best care anywhere.Service: Tires
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February 2023 by Jackie Ward
They repaired a tire for me and I didn't even have an appointment. Repaired from the inside so it will last for the life of the tire.
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February 2023 by Kelly Emerson
Did a great job getting me back on the road after replacing my brake line. Thank you.Would recommend.
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December 2022 by Asia Rose
These people are DIRTY THIEVES!!! Telling you to fix things that don't need fixing. Over charge. Don't do things they said they did which causes harm to the engine. Lie about what they fixed and come back to your house to steal parts off your vehicle. Don't trust these reviews. Google offers to take negative reviews off for a price. Which they do.
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November 2022 by Dick Marten
The staff is knowledgeable and friendly. They always explain what work needs to be done in a dialog that is ready to understand. They also let you know what upcoming work will be required. I've been going to Smith's for 30+ years and have extremely pleased with their service.
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July 2022 by M B
Great service center. I trust them with my car. They always get permission if extra work needs to be done, before they do it.
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May 2022 by Michael Gentry
Been going here for over 25 years, staff, work ethic, service, care for my vehicle fair pricing and great family ownership. Best place for you and your vehicles. Mike
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April 2022 by L P
This is a great team of people! My van wasn't throwing a code but could feel a jump/misfire and they said as long as they could feel it, they can diagnose it! And they did! Another mechanic told me he needed a code but they got to the bottom of it!
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April 2022 by Ty Anderson
Great people and good service going to be taking a fleet of work cars there Bryan has been amazing to deal with for setting up appointments
