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January 2024 by Ed K.
Not as expected. Steinhafels is not honoring 120 Night Guarantee Dreams Harmony Hybrid, Queen Dream Harmony felt great in the store. At home if was not comfortable, it does not support the body like a Hybrid mattress should. I now have back pain, hip pain, and shoulder pain. I toss and turn all night. We gave it every chance we could, tried different pillows, etc. I contacted Steinhafels to return the mattress under their 120 Night Satisfaction Guarantee. I purchased a mattress protector and followed every step. Steinhafels is NOT honoring the guarantee. Very poor customer service, and poor quality mattress. #SteinhafelsFurniture #Steinhafels
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October 2023 by Adam B.
This place is just mean to its clients and customers. Pushy sales and mean customer service, just shop at Ashley where they take care of you.
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October 2023 by JamesyT
An employee, white woman with brown curly hair, followed me and my 2 year old daughter through the entire store. We were there to look at new couches for our living room. She kept starring at us and keeping track of where we were. I assume it's because our skin is brown. Never shopping here again and you shouldn't either.
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October 2023 by Cynthia Spankowski
Jennifer was very courteous and helpful.My only complaint is that I had to pay in full and my furniture will take 18 to 26 weeks to be delivered.4-6 months seems like a long time to have that much money tied up w/o merchandise.A down payment of half would have been more reasonable. I know that is how other furniture stores do it.
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September 2023 by Audrey Kreklow
We lost our home to fire in Feb. Our home is being rebuilt. We were given a move in date and we scheduled delivery according to that date. The move in date was moved back. I forgot to reschedule our furniture delivery. At 12:23 on 9/24 I was sent a text saying the furniture was coming Sept 26 and that more details were in our email. I didn't get a follow up email. I was busy and didn't get to reschedule til about 4. I wasn't able to reschedule online so I chatted online with one of your agents. I was told I would have to pay a 189.99 for the reschedule since I was rescheduling within 36 hrs of delivery. I feel I shouldn't have to pay this, or at least all of it . The text arrived within the 36 hour cut off. So even with the text reminder I had no chance of rescheduling without having to pay the fee. Which I think is very unfair and, quite frankly, bad business.
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September 2023 by Nathan Wunderlich
Walked in to the store from out of town after just getting an apartment. Walked in an hour before close and just wanted to look around. Jim helped us and was very knowledgeable! They had a great selection and we left with a couch and king bed that we loved. I highly recommend this place for all price ranges, just ask for Jim!!!!
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September 2023 by Robin Touton
Found exactly what we were looking for in living room furniture. Stephen Ratzlaff, our sales representative, was great to deal with and did not pressure us at all. Appreciate that much and would deal with him again. The store had lots of furniture to look at and was very clean.
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September 2023 by Carol Jacobson
Loved our shopping experience at your Madison store! We worked with an excellent salesman that was informative and knowledgeable without being pushy! We will certainly go to Steinhafels for any future needs! Ask for Chuck Breiter!!
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September 2023 by Patricia Peña-Juarez
Service was great. The sales person was ver respectful and professional and most of all ver knowledgeable. The only thing we did not like and were disappointed was that they don’t carry the mattresses there at the store. We had to wait about a week to get it. And then having to go to the west side when we live on the far east side. But we made it happen.
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August 2023 by Arman Khan
The “salesman” Stephen was very helpful in explaining the differences with the different mattresses/items without being pushy in anyway. Pickup from the warehouse was also super easy. Haven’t slept on the new bed yet, but will update my review if it has issues.
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August 2023 by Kami D
Purchased a mattress and Vivian was very helpful. She was patient and truly wanted to help us find the right mattress, not just make a sale. Delivery was on time and went smoothly.
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August 2023 by Chad Moen
Great selection!! Fantastic prices!! My salesperson Tim did a great job, left me alone till I made up my mind, didn’t try to upsell me. Great experience all the way around!!!
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August 2023 by Gwen Skalitzky
Jennifer was the reason I purchased! I love my new furniture!
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August 2023 by Amanda Deml
Huge store! The mattress selection seems limited but there are options there. Also a good selection of couches. The sales person who helped us was very knowledgeable, informative and kind.
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July 2023 by m skier
Very impressed with the quality of the merchandise available at this store. Everything was neat, clean, and organized by room category. I had the great opportunity to work with Vivian S. She was very patient, helpful, offered wonderful ideas, and was a pleasure to work with at the store. I purchased a bedroom set, and will be back for additional items next month.
