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July 2023 by Anne Tigan
A pair of earrings I purchased in February at the Tucson Gem & Mineral Show did not hang quite right. The staff at Studio Jewelers took care of me, adjusting them. Now I can wear them. Very happy!
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July 2023 by Marko was here
Stopped in on a whim to ask what it might cost to have a bit of costume jewellery of some sentimental value, a ring, knocked back into shape. In a split second, they were checking the setting, then it was whisked off to the back where the goldsmith took personal charge of it. While I waited, I noticed the tasteful designs on display and asked the sales staff about one of them and was impressed by their knowledge of the materials used. I felt I learned a few things. Then the ring was back, looking better than the day I'd bought it. Every odd bend, warp and ding in this $5.00 ring had been removed and the bit of crystal in the setting had been cleaned, polished. I was a bit dazzled, stunned by the whole process and thought, okay-- here comes the bill. "How much do I owe you?""Nothing, we love doing this kind of thing for people."Even offered me a bag-- which I was too embarrassed to accept.The sales staff were astonishing. I'd been out walking in the summer heat for hours, looked a right mess, and was greeted with sympathetic smiles and professional service on a level that I'd never experienced before. If I lived in Madison, Studio Jewelers would have a loyal customer. I fear those gorgeous little green garnet and gold earrings will have been sold long before my next visit.
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June 2023 by Mike Fingerbottom
Don't walk, run! Fine jewelry is supposed to be all about customer service, but this store never got the memo. If you appreciate arrogant contempt, and being asked repeatedly "are you going to buy something?", you will love this place!
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June 2023 by Mike F.
Come for the overpriced jewelry, stay for the horrible customer service! Seriously the owner of this store is extremely arrogant, she followed me around and kept asking me "are you going to buy something? are you going to buy something?". Most pieces lack any kind of feature stone that would have any real value, several cases were full of tacky looking garbage that the owner told me were made by "famous artists". This place is a dinosaur, waiting to go extinct. It's literally everything wrong with the jewelry business, all in one place.
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June 2023 by Phil Whetsel
My wife and I have purchased more than a few items from Studio Jewelers. We love the diversity of jewelry available here. It is Hanna and her team who really makes Studio Jewelers stand out. Every single time, they've gone above and beyond for us. For example, I purchased a ring for our anniversary. I did it last minute and completely expected to wait beyond my anniversary for the resizing to be completed. Knowing the anniversary was coming up, they took it upon themselves to complete the resize in time for me to have it in a beautifully gift wrapped box on the day of our anniversary. Please understand, this was just luck on my part that they had this opening in their schedule. But it shows they do everything they can for their customers when they are able. Studio Jewelers is our first choice when we want to find a special gift for those who mean the most. We want to thank Hanna and her team and we want you to give them your business.
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April 2023 by Kathie Ludwig
They repaired my 14kg bracelet. Job was done great and fast! They are wonderful, nice people and I loved the personal attention! Gorgeous jewelry. THANK YOU!
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March 2023 by DREW GROSS
I stopped in as I was looking for a shop to get a few pieces cleaned and i’m so glad that I did! The two women who took care of me were super helpful and kind. I was able to look around while waiting and I could tell they take pride in the beautiful pieces that they carry. Great experience!
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March 2023 by Benjamin Skroch
Needed help with three small repairs... had service almost immediately and was helped by 3 different people. I was done in just a few minutes. Excellent, organized, skilled staff. Lots of classy pieces for me to look at next time.
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November 2022 by Alyssa Pabón-Squire
I want to preface this by stating that I was a goldsmith and jeweler for years after I finished my fine arts program until I decided to switch careers. Given this context, I am familiar with standard procedure as far as checking jewelry for condition, checking stones, cleaning and polishing.Second, I am a hispanic woman who has visible tattoos. I don't look like everyone else. My ring is a 10K Yellow Gold setting with a green tourmaline center stone and very small diamond accent on either side. It was originally cast in Beechworth, VIC Australia. I cannot take it back there for obvious reasons.There were three women working and one other customer who appeared to be shopping. Nothing seemingly out of the ordinary.Immediately as the door was opened for me, the person looked afraid to let me in. She asked me what she could help me with. I said I was looking to have my ring cleaned and polished. Her body language showed she was very uncomfortable with me. She took my ring to look at it under the scope, which is typical. you want to check to make sure stones aren't loose or the prongs are in good condition or that it can withstand an ultrasonic.She looked at it for an unusually long time. Then asked for a second opinion. She made it a point to say "My eyes are so bad I just don't trust them." Listen, you can practically see bacteria growing under those scopes. The light was bright, sun was coming through the window, and she was wearing glasses.A third person came and took my ring and used high air pressure to clean it. My ring was never polished as I had asked.There were a lot of micro aggresions happening. Nothing was explained to me. She could have explained why she needed to look at the ring (She didnt.) She could have explained why they used air pressure instead of an ultrasonic (She didn't). If a polish is a service cost extra (given that cleanings are typically a free service), that could have been explained to me and I would have happily paid. (Yet again, she didn't).She was not comfortable with my appearance and just wanted me out of there as fast as possible. How embarrasing.I really wanted to support this local jeweler given they are in my neighborhood and I make it a point to shop local as much as I can. I wanted to talk about the possibility of casting a custom wedding band to go with my setting. I wanted to talk about ordering my husband a wedding band. Given my experience with what should have been a simple cleaning, I will not be returning.Please make it a point to not judge people based on their apperance. Just because I don't look like your typical customer, does not mean I don't deserve to be treated with respect.
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November 2022 by Leslie Genszler
Studio Jewelers lives up to the fine reputation that they deserve. The selection, quality and customer service is excellent. I have always found the staff and owner to be down to earth, respectful and friendly. I ran a successful store for 30 years in Madison. When my customers were looking for precious stones, or a custom design, I always referred them to Studio Jewelers. They often returned to thank me & show off their purchase. I highly recommend Studio Jewelers and their fine and well trained staff.
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November 2022 by Elyssa Monzack
Studio Jewelers was wonderful when we needed engagement/wedding rings. Hanna Cook-Wallace met with us to figure out what we wanted, offered some options within our budget and ended up designing and creating what we wanted and making sure we were happy. We have since moved away and continue to admire their jewelry from afar but would absolutely go back.
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November 2022 by Gene Rankin
I have known Hanna for many years, and we went to her for two rings celebrating our 30th wedding anniversary. Both came out far nicer than the initial drawings, were well worth the price asked, and are worn today, more than a decade later.
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November 2022 by Nancy Ahlrichs
Over the years, I’ve purchased a gorgeous array of Tahitian pearls, diamond rings, opal pendants and more. The quality of the service as well as the items is always top notch!
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October 2022 by Amber Godfrey
Staff we kind, accurate, efficient, and knowledgeable. They did amazing work on my unique ring for resizing and did it with phenomenal turn around. I cannot recommend them highly enough!!! Thank you all so so much. It had been a struggle to find someone to do my ring and this was such a perfect experience. Thank you
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October 2022 by Estin Johnson
Thank you Studio Jewelers for helping my fiancé get her ring resized. You made her feel so welcome by greeting her and having your goldsmith in person to present the adjusted ring. Your work on the custom piece was superb. 100% would recommend for anyone looking to get detailed pieces done at a place where they make you feel special.