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July 2023 by Karen Gornto
Great customer service even for out of state customers! ?
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April 2023 by Clarissa Lynn
Made an appointment online to open an account and invest in some CDs, since rates here seem higher right now than other options in Madison. Charlie was very helpful and patient and the whole process was straightforward. Plus, it seems like several of the staff are bilingual (English and Spanish)!
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March 2023 by Ian Carlson
A much easier location to get to than the one off King Street as I live on the west side of the Capitol. In Winter, trying to get to the King Street location can be dangerous due to ice build-up from water runoff on the sidewalks going down from the Capitol. I've nearly fallen there a few times several years past.
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February 2022 by Liam Daniels
Amy is a very knowledgeable banker. She took really good care of my family and gifted me with a nice mug.
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December 2021 by Bill S.
The employee said there would be a $3.50 charge to withdraw funds from my money market account. A cashiers check fee! I told him I withdrew funds last month without a cashiers check fee. I have a large balance. Also at first despite having 3 employees in the branch, he wanted me to deal with a video teller. Such poor service. I expect more from a credit union. Further, they are the only financial institution which only asks for a name (and no other information) when you designate a beneficiary.. And they told me they expect the beneficiary to contact them. How would that person know they are the beneficiary? Video tellers, uninformed employees, annoying fees. Did I mention their miserly interest rate of .22 percent being paid on the money market account? PS The employee finally noticed that Ultimate Money Market accounts do not in fact have any fee to withdraw via a check.). Avoid. Customer unfriendly policies make a traditional bank look good.
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March 2021 by Jeff Mackesey
This location is closed and has no accessible ATM. Nearest location appears to be at the corner of West Washington avenue and Regent street.