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July 2023 by Garth Peck
Sandy is great!
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April 2023 by Judith Peterson
What beautiful clothes that fit me to a T! Couldn't have had more fun shopping. Sue was wonderful in helping me find different things to try on. Kudos Sue!!!!!! SO happy with my choices. More soon! Returned to Talbot's this morning and Heidi was amazing as she helped me with tops. Kudos Heidi! Fabulous experience. THE best clothes!!!!! Will return soon. :)
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December 2022 by Maude Bortz
Not happy At All with this Store that used to be Customer Friendly and Accomadating. Being limited to use of a walker at present I found myself totally ignored by staff that were busy visiting with each other. No one offered to start a dressing room for me or asked if I needed help. Twice I walked with my walker to Central part of store just to seek help. Finally gave up purchased couple of Sale items and left feeling neglected and Sad. It was not busy at Talbots when I went in just Very Poor Customer service.
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July 2022 by Samantha Boneck
Horrible experience shopping here. The older woman kept making passive-aggressive comments about customers coming in 15 min before closing to make returns. She was unable to do the returns I brought in, struggling with the technology and insulting me the entire time, and I ended up with her telling me the returns were complete however, when I checked my PayPal account - nothing appeared. I will never shop here again because of her lack of customer service skills & unprofessional behavior. I could not have been more patient and she kept blaming me for coming in so late. Was it me or the fact that she can’t work a register?
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June 2022 by Kelly Tooker
I stopped into Talbots to grab a sweater, because the weather was cooler than I anticipated, and we were in town for a wedding. The two women working were hustling, because I was not the only one looking for a little warmer outfit for the day. I appreciate the efficiency and professionalism of the staff, working under pressure with a busy store. As always, Talbots is a trusted store, when out of town and needing something quick.
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March 2022 by D'Ann Halleen
I hope they treat you better. Twice I shopped here and each time they acted like I was a bother. I purchased two items but will not shop here again...
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September 2021 by Margo R.
I have been in tears over the bad treatment from Clerk Patricia in the Madison, Wisconsin, store. She mistook me for another person with the same last name and accused me of "being a problem...asking too many favors.....and having an issue with her manager, Amy." I had never before asked a favor (that day I asked for an item to be held for me until sale day, something routinely done for special sales). She refused and then accused me of being another person. When I protested that it must be mistaken identity, she said ominously, "I know full well who you are." Amy, the manager, seemed sympathetic when I reached her, but she delayed in getting back to me after confirming with Patricia the mistake. Nor has she made any accommodation to offset the hurt I received from her clerk. She said, "I cannot make her apologize." Why not? And Patricia should not talk that way, even to a difficult customer, which I am not. I left my Talbots card on the counter and left.Never had problem there before. Margo R
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August 2021 by Barb Laeseke Wells
I would never recommend the retail store at 7815 Mineral Point Road, Madison, WI. Several visits resulted in no greeting, no offer to help, very rude, even when I was the only customer in the store and three employees were conversing at the counter. I always had excellent customer service at Talbots, Mayfair Mall, Wauwatosa, WI.
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August 2021 by Rachel Olson
Love Talbots. Price point is a bit high but I always find something nice that fits and the service is excellent.
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June 2021 by Linda Anne
Wonderful to be shopping in the Madison store again! Terrific customer service from everyone, and it was a pleasure to meet Patricia, who was very helpful. I don't know where I would buy clothes if Talbots ever disappeared, so am encouraging people to shop at the store whenever they can!
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February 2021 by Kelly Marwitz
I have been a customer at the Talbots on Mineral Point Rd for at least 15 years. I always try to stop when in town. I was very disappointed today. Four people working. Not one greeted me, asked if I needed help, or let me know about current sales. I made a purchase and used my January birthday bonus card. Did I even get a Happy Birthday? Nope! The person ringing up the sale was more worried about her personal cell phone in her pocket that was obviously not silenced while she's getting paid to work. So sad! This used to be a top notch store with great customer service.
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November 2020 by Ed F.
I was at Talbots in Madison, WI today. I always have shopped at the Talbots for years, both in Madison and in Rockford IL, they are both an hour's drive from me. Today I was checking out, ask if they could honor the sale starting Monday, "no way". I was told due to COVID "their inventory is not as deep so they cannot do this". I am standing there waiting to spend money at Talbots in the Madison's store, they apparently don't want it. I can tell you every single time I have been in the Rockford IL store at Cherryvale Mall they always would honor an upcoming sale. Madison's store are holding my order until Monday, a 40 mile drive for me. I told them I will order them online if they have my sizes and would let them know. So they knew I was going home to order them online. They did not offer to ship them or order them for me, etc. I can think of all sorts of customer help they could of offered. I came home without anything, put all my exact items in my shopping bag Talbot's online. Monday, yep, will hit enter. They lost a big purchase in Madison today. I would think with COVID they would want to keep their in store customers happy.
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September 2020 by Deborah Hans
Despite the negative reviews, I have always been greeted by a sales associate and shown where to find my size and the items I was looking for. When in the dressing room a sales associate checked in on me frequently. The prices are rather high but the clothes are beautiful and well made and I have found the sales associates to be gracious and very helpful.
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December 2019 by Pat S.
I have been shopping at Talbots in Madison, Wi for over 20 years, I have never had a bad experience. I find their salespeople to be friendly and very knowledgeable about the merchandise. I highly recommend them!
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November 2019 by John Braden
Nice store. Great clothes. Good fit