Urban Air Trampoline and Adventure Park offers an exciting indoor experience in the Madison area, catering to families and children of all ages. This venue is more than just a trampoline park; it serves as an ultimate indoor playground filled with jumping, climbing, riding, and playing opportunities. The park is ideal for birthday parties and family outings, with many families praising the fun atmosphere and variety of attractions. Visitors appreciate the Jumperoo sessions designed for kids 5 and under, which provide a safe space for younger children to expend energy while adults play free. Many families have found value in the membership, enjoying perks like free pizza and frequent visits. However, some guests have reported long wait times for food service and less-than-friendly interactions with certain staff members. Despite this, standout customer service experiences have been noted, particularly by attentive team members who assist first-time visitors. Overall, Urban Air Adventure Park is a popular choice for fun-filled days and memorable celebrations, although improvements in service efficiency could enhance the overall experience for guests.
My grandsons and I had the most amazing experience at Urban Air Madison. Cristi Letang (the party and event coordinator) was probably one of the best customer service interactions I've ever had. Until retirement, I managed in a customer service facility, so this definitely speaks volumes. She was not only professional,... read full comment
July 2026
No time limit on jumping! Clean, friendly, and the owner himself was out working the floor. Food was good and not over priced. This is a well priced family activity for multiple ages. We will definitely be back. I would buy a membership if I lived closer!
June 2026
Had a great party tonight. Every party I have at Urban Air is great. Will be returning for future parties!!
