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February 2024 by Chad Holpin
HOW IS PLACE STILL OPEN 1.9 STARS, MANY ACCUSATIONS OF THEFT, THIS FACILITY WAS EVEN ON THE NEWS IN REGARDS TO THESE PROBLEMS AND STILL NOTHING BEING DONE????? First service request didn’t resolve the issue, the second time my mail was finally found but one important letter was returned to sender… There was no reason why I had to pick up my own mail after 27 days of not receiving after making sure to get my address change done and verified and my mail forwarding was active…! The lady I dealt with at the counter who retrieved my mail was very rude and unprofessional, there were others in there complaining about not getting their mail or it being sent to the neighbor or they getting their neighbors mail.. The lady was more interested in talking with co workers instead of getting the 5+ people waiting for her to retrieve their mail.. This facility was even on the news in regards to people not getting their mail or situations like mine and others and STILL nothing is being done to correct the issue….! I’ve done a change of address many times in the past without ANY issue…. It seems to be this specific facility that is causing ALL the issues and something NEEDS to be done to correct the issue! People receive important stuff in the mail that can be time sensitive…!
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December 2023 by Shreyam Taneja
They're a bunch of thieves and have the laziest staff who will do the absolute least to make sure your mail gets delivered. Stole my mail TWICE and they refuse to take any responsibility.
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November 2023 by Drew
Package thieves! I don’t know why USPS Still exist they need to be disbanded. They will steal your package its better to use UPS, Amazon or Fedx
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September 2023 by dave moffett
once again, we did not get a package delivered to the right address incompetent mail carriers
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April 2023 by Katherine Tallard
I called to check on a package that said out for delivery a few days ago (after hours, I didn't think I was going to get an answer but I did). the woman on the phone was very unhelpful and didn't resolve my problem. she looked up the tracking number and told me it wasn't still at the post office without looking or anything (obviously the computer says it's not there, it still thinks it's out for delivery).
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February 2023 by emma
I always have to wait a long time for someone to help me. otherwise most of the workers are nice
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February 2023 by Kandii Kitten
The clerks here are rude, condescending, and lazy. Dont expect to get anything done here.
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January 2023 by Derrick Krenke
Our mail carrier is awful. Skips package pickups, leaves packages out in the rain rather than using our locked package drop, stuffs items in mailbox that have no reason, delivers our mail to neighbors and vice versa... Nothing ever done about it, and I've filed formal complaints minimum 10 times.
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December 2022 by Amanda Kreuze
I had issues with my change of address. I could not call because they do not answer. I went in and was told they only see my husbands name. I already submitted the change of address, two service requests, spoke with USPS reps and now was in-person trying to resolve this. She was going to have me leave without assisting. I left my contact info for the manager. I then spoke with USPS again at a different location who said all they should have had me do was fill out a card. That’s it. Instead I will have to go back and hope that they assist me with this next time. Too bad for us it’s our only mail option, but the only way they have business.
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January 2022 by Laura Monroe
They've lost 3 packages in the last 3 weeks. Also they never answer the phone.Update: THEY ALSO STOLE my wife's birthday card with $in it and opened another card and taped it back up. We're on to you and we saved the envelope and check as evidence. SOMEONE AT THE POST OFFICE IS A THIEF! There's no way it was a neighbor or anything like that because I WFH and watch out my window all day and grab the mail as soon as it's delivered. SOMEONE FROM INSIDE THE POST OFFICE IS A THIEF! I WILL FIND YOU! USPS, DO SOMETHING!!!
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January 2022 by Elizabeth Habib
Called about my package being forwarded for no reason. Someone answered right away and she was very helpful. Definitely better than talking with the robot at the main post office number.
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November 2021 by Tanya Novinska
I contacted Madison's postal Annex. A postal employee by the name of Christian answered the phone and was extremely helpful with a package that was having difficulty making it to me. First it was stuck in Houston for nearly 10 days, a couple of days ago it was Iowa, then went to Chicago, then it back to Texas! He looked up the tracking number and realized there was a second (old) lable that was confusing everything. He contacted the Dallas hub and now the package is heading the correct direction again.When something goes wrong many are quick to give the service 1 star and a bad review. Remember this service is made up of 100s of employees just like Christian who are willing to help. Remember that if you call your Annex for assistance to be kind. Yes, it's frustrating when you're waiting on a package/mail. However, I imagine it's also frustrating to be on the receiving end of a tongue lashing.Sellers: it's great to reduce and reuse packing materials, but make sure you remove old labels or black them out.
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August 2021 by Tiffany Garrison
I called literally 15 times and nobody answered! They "attempted" to deliver a package but never rang my apartment intercom or deliver it to my sliding door as instructed so I'm not sure how they attempted. I have been home all day.
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January 2021 by terry s
No good liers, went in after 10am to pick up a package after already having transit update issues and they said my package still hadn't been arrived at the facility and they feed me all these excuses why it wasn't there. Checked my email later that night after they had closed and it turns out it was there the whole time, they just didn't want to look for it even though it was ready for pick up before i even got there!
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October 2020 by Jacob Koss
Called many times over a few hours and no one ever answered then finally when someone did they hung up.
