UW Health Northport Dr Clinic Pharmacy

Most Recent Comments

• August 2023 by David H.
  I attempted to make an appointment as a new patient. They told they had NO doctors taking new patients and had nothing like a waiting list so I was forced to locate at at different facility.
• October 2022 by Jane L.
  Saw A Hampton for a routine visit. in general conversation mentioned a neighbor was harassing me. She told me i was having auditory hallucinations resulting from the loss of my parents and i should not go to the police to report it as they would do a 'welfare' check on me.''she put that in MY CHART. i wasn't there to talk about my mental health. i was there for a routine physical. I feel she victim shamed me. Also, putting that in my chart sets a precedence for care for all future appointments with other health care people.I did pursue my complaints with the neighbor and got authorities involved and there is an open case. Had i not, this person would still be victimizing me and others. She needs to educate herself or she is going to do more damage to victims of other crimes.The next time i went in i was due for three shots. Tetanus, flu and the COVID Booster. i said i would take the tetanus and COVID Booster. i let the employee know i did not want the flu vaccine. i let her know THREE TIMES i did not want the flu vaccine.she came back in, gave me a shot in my left arm. She asked if i wanted the next shot in the same arm or the right arm. i told her it didn't matter and asked what shot she had just given me.she told me she had given me the flu shot.i couldn't believe it. i had told her 3 times not to give me that shot. i refused to let her give me another shot because i didn't trust what she would give me next. i asked to speak to the manager of the clinic.there was no manager on site to speak withi asked to speak with a staff physician. there was no staff physician for me to speak with. only physician assistants.obviously i was livid.i went home and when i checked MY CHART for my visit review, i saw they had recorded that i had received the COVID Booster. i had not.i have never received the COVID Booster.i'm at a loss. the inadequate care is astounding. the only reason i would go back is Katie Enzler. shes wonderful, caring. too good for this clinic. but what would they do without her? there has to be someone there people can trust.
• October 2022 by Dena J.
  Have you ever felt that you're not wanted a certain place? That is how I now feel about Northport Clinic (formerly Northeast Clinic). We have been long time patients and have appreciated the professional service provided. I don't know what's changed, but the service has gone down the tubes, but that doesn't apply to all the staff. There are three staff with whom I have an issue, two nurses and one customer service manager. I have had negative interactions with Bethann, RN. On two separate occasions, this nurse has been rude and unprofessional in the manner in which she interacted with both me and my husband. The most recent time was when both my husband and I both had covid. This was our first time (hopefully last) contracting covid. We were given incorrect information on getting medication, she was impatient with my husband. She asked him what was going on with his health and before he could get four words out of his mouth, she was interrupting him in what he described as high-handed manner. She asked me what number I wanted to use as a call back-number and I gave her my cell. We didn't hear back until the next day.Since we were both sick, I didn't want to use the landline (that might give you an idea of our age). Instead of them using the cell # they called the landline which is downstairs in the front room. She then ignored the fact that they called the wrong # and went on to chide me because she stayed late because we didn't answer our LANDLINE. Yeah, I want no interactions with BethAnne from here on out.More recently I wrote my doctor, Dr. Hampton (wonderful) via the mychart messaging regarding chest pains I've been having for quite some time. I received a call from the triage nurse explaining that my matter might require more immediate attention than the appointment 3 weeks away. I told him I didn't feel it was urgent as I've had the discomfort for months. He said he'd check and get back to me. A bit later I had another question and since the triage nurse and I hadn't connected (phone tag) I called the clinic. I spoke with Tammy (wonderful) the receptionist who transferred me back to triage. Josh answered thinking it was Tammy and made a disparaging remark about having to deal with. He did apologize when he realized his mistake, but . . .And finally, I come to the last person, Laura, who is the person I was told to contact with my concerns. I left a voicemail and, maybe 2 - 3 later, I still have not heard from Laura. I love Dr. Adrienne Hampton, and she is the main reason I am continuing to patronize this clinic. I feel very unwanted at this clinic. I don't know why it says I'm in San Francisco, if only!