-
January 2024 by Taylor Prechel
I purchased Covid tests from this Walgreens and the person checking me out looked at me funny and asked me if they were for me. This felt like a personal question of which was none of their business and I wanted to tell them just that but I just said no and went on my way. This was a disappointing interaction.
-
November 2023 by B H
This is based on one interaction. I came to drop off a FedEx package. A FedEx driver came in while I was there and asked the Walgreens worker if he should just wait and take the package. She said “no, they can wait”. Seriously? Whatever misery is going on in your life, you don’t need to spread it to your customers. You don’t have to be nice, you don’t have to be friendly, just don’t be a giant D.
-
November 2023 by thomas walsh
I have never been treated so rudely by the pharmaceutical staff. Yesterday I called the pharmacy and was placed on hold for 15 minutes and hung up on, called back and the same thing happened for another 16 minutes, so I walked over there, with my aid, as it is literally across the street from me.At that point forward with no line at the moment, until about 5 minutes of waiting, I asked why I was hung up on, and a woman with gray blonde hair snapped at me saying you see this, pointing at the medication bins,(they wait until the last moment to fill the medication and it puts them in a big jam, forcing people to wait hours, and they wonder why they get in a jam), this pharmacy tech began an attempt to handle me with an attitude. I asked for a manager, and low and behold, it was the same one that argued with me a few nights earlier regarding my I.D. after his temper tantrum, I told him I was calling corporate, his response was go ahead) so I wasn't happy to see him and he began to an attempt to harass me about his poor attitude the previous night, and was still annoyed about the other woman's attitude who continued to talk about me in a very bad manner in front of me and the other customers. Thank God a very professional pharmaceutical tech stepped in and and took over.When did it become okay to get very bad service from alleged professionals that handle your medications and are supposed to follow ethical behaviors?When did it become okay for pharmaceutical technicians to argue with you in front of customers, or for that manner ever. Sam Jeffers (alleged manager) (unknown if he is even authorized to view medication and or dispense it.)ON two occasions he raised his voice at me and was very unprofessional, and he is supposed to be a manger.My only suggestion is stay away from this Walgreens unless it's absolutely necessary. Maybe I can see if they can deliver. I was absolutely pissed that my hands was shaking.Thank God, a very professional young lady stepped in and had my meds available within a half hour as she saw my hands were literally shaking, my blood pressure was going up. This resulted in a tension headache all day.After calling corporate, they returned my complaint back to this Walgreens, and low and behold the saga with the unprofessional manager continues and he actually call me, harassing me that I filed a complaint on him, I hung up after he attempted to argue with me yet again, he called again. Like really you think I am going to allow my self unneeded stress.I called customer support this time, and a professional came on, saying it was a mistake the complaint got to the store and she was going to have this complaint elevated the manager investigated from what I understand. She was very sympathetic and stated it should not have happened and actually apologized for everything agreeing that a customer should not be treated like I was.We will see what happens, and pass it on.
-
November 2023 by last first
Wow, what a unprofessional alleged pharmaceutical manager (if he is even one) I walked over with my client to pick up his medication. This cat with red hair, Sam Jeffers I believe his name was, as he didnt have a name tag and i asked an other employee, his red unkempt beard must be the same one awarewolf delt with.He apparently does not feel he has to comply with the ADA or knows what HIPPA (some, not all of the pharmaceutical staff does). They literally wait till the last minute to fill medication, and wonder why they are rushed.. It's time to file a complaint with the ADA, DSPS and the AMA, DPR, and the PEP, probably the Governor as well.. Any person that creates an incident creating a persons mental health breaking point, which flares up anyone's PTSD needs their professional license revoke, if he even has one. I will be filing complaints today on behalf of my client.Mr. Jeffers if thats his name, lack of competence is astounding. Really? Raise your voice at a customer that has PTSD? Simply wow. Guess he teaches other pharmaceutical techs to be rude, sarcastic and condensing (not all of them are). Names will be published at another date. I will also write complaints to all the insurance companies. The residents in my building have shared the same issues with me regarding this pharmacy, about this store. The woman with the Grey blonde hair with runny eyeliner felt she could try and intimate my clinet , and speak about him in a very rude manner in front of his face and other customers has another thought coming. I called thier corporate office how the mistreated my client.
-
November 2023 by Zach Brazgel
The best Walgreens in the Madison area, hands down.
-
November 2023 by Mike Eubank
Hope the pharmacist is having a better day when you go.
-
July 2023 by Jacob Clark
Walgreens is never that great, but the staff here are very nice! It is a very friendly Walgreens.
-
July 2023 by Drew Tj
I stopped by in here for some allergy medication. Most places this time of year (late spring) are empty but this location had a fully stocked isle of allergy medication. Cashier was friendly.
-
June 2023 by Rachel Smith
Very unfriendly staff. I didn’t get a receipt but thought I was over charged. Walked back into the store within 5 minutes and both the cashier and manager were unhelpful, rude, and saying well I should’ve asked for one when I was checking out. I wasn’t angry or yelling I just wanted a copy of my receipt to check the prices. Did not have a good experience.
-
February 2023 by april conrad
Placed a pickup order yesterday. No email or text to let me know it was ready. I went there and it was…today placed a pick up order. No or email or text. Called there and said hadn’t received text or email to let me know it was ready. I was told “uh huh….” Okay. I don’t don’t what to say at this point. I don’t speak bad customer service. I wish it didn’t go like this. I am a nice person and a nice customer. I get it, but really I can’t communicate with this response. I was told to come in and maybe it is ready. She said this bec I had told her that I saw it was ready bec my app says it is, but it also says to wait for alert through email or text. I didn’t want to catch them off-guard. Ok…it’s getting ridiculous. This happens all the time. Don’t offer pick up if you don’t have the employees to do it or understand it.
-
January 2023 by Eva Quinn
The pharmacy staff sucks. They make you sit on hold for an hour, only to pick up the phone for half a second and hang right up. They also fill prescriptions whenever they feel like it, which could be a couple weeks later. They have zero regard for the fact that people’s lives sometimes depend on having their medications so filling them multiple weeks later doesn’t cut it
-
October 2022 by Nicole Marie S.
I will be honest I have had some terrible experiences at my local Walgreens so this review is 100% for Kristin (photo dept). She was great and during a time that almost no one does anything to help someone, Kristin went above an beyond to correct someone else’s mistake. Thank you so much.
-
August 2022 by Jacob Smith
Update your hours online if you close early. Google makes it very easy.
-
May 2022 by Liz Van Ness
Very helpful staff to lead me to I needed.Guide me on the brand new card checkout.It was cool!
-
May 2022 by David Doyle
This is a great Walgreens. Friendly staff, clean store. This isn’t the closest to my house, but I go out of my way for this specific store, because they do a great job.
