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December 2023 by Grant F.
William Thomas Jewelers has been my go-to place for years. Our WTJ collection has grown, including custom wedding bands, pendants, bracelets, and earrings. Bill has created my vision on many pieces and exceeded all expectations. I have recommended WTJ to many friends and family, who have all had the same outstanding experience. Don't be scared off by the word custom. The prices are fair, and you get your personal jewelry team that helps you design your next family heirloom. That is priceless!
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November 2023 by Joseph S.
I was in town from New York and needed to get two wedding bands resized. Jennifer was super helpful and managed to get both of them resized and replayed in 24 hours. They were super nice, prices were reasonable, and I would definitely recommend this placed to anyone who's looking for a jeweler in Madison. Thanks for all your help Bill and Jennifer!
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September 2023 by Carter Starr
The whole team at William Thomas is so incredible. We sat down with them with more of an idea than any true examples of a perfect ring. They took all of our preferences into account and combined those with the decades of experience and expertise they've got and created something truly unique and magical with us.Nothing but positives to say about the whole experience, but here are some of the highlights:* Speed - we had our diamonds picked out so quickly and from there had a design and mold on quick timelines* Transparency - prices on materials were all very reasonable and communicated early on in the process. The estimate on labor was also reasonable and came very close to the final amount of labor necessary to create the product. Overall, the quote was very close to the final price.* Experience / expertise - so many times the team knew exactly what to ask to help us get requirements and design nailed down, where we otherwise would've been lost. When it came to seeing the mold, Bill heard our thoughts on it which resulted in some minor tweaks. No mold is ever going to fully encapsulate the magic that the real piece will, which cause some doubt to creep in. However, Bill knows just from seeing someone with their mold whether they are going to love the ring, or whether they need to go back to the drawing board. In our case, he told us to trust the process, and we could not have been happier with the result.In the end, we ended up with the perfect ring for my fiance, and I could not be happier with my experience from start to finish. Highly recommend them for all of your custom jewelry needs.
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August 2023 by Jennifer Meyer
I ordered a ring with my Dad's thumbprint on it online. I ordered it with the inscription 'My Dad, My Hero' on it. I ordered it about 2 sizes too big. I was disappointed that I had to wear a sizer to make this work. I ran over to my jeweler and asked them if they could cut this down and possibly add a diamond so it wouldn't disturb the fingerprint etching. This is the result. They did such an amazing job! I am so happy I about cried.Thank you guys so much for taking such good care of something that means so much to me.
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August 2023 by Sarah
I was referred to William Thomas Jewelers by a good friend. I had asked for a recommendation of a reputable jeweler because I needed some assistance with some lovely pieces I had inherited from my mother's estate. I have been so incredibly impressed, and have greatly appreciated Bill's honesty and guidance. He and Jennifer have transformed some outdated pieces into newer, beautiful settings. They share a marvelous design sense. I am most impressed, however, by the honest and transparent approach. I would highly recommend William Thomas Jewelers.
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March 2023 by Colin Steck
Bill, Jennifer, and Mike were absolutely amazing!! I brought in a family ring and they worked with me to redesign it to fit my vision. The ring turned out beautiful and exactly what I wanted. My fiancé loves it and we couldn’t be happier with the work that the team did to make it happen. I would highly recommend them!
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March 2023 by Timothy szczykutowicz
Great local jewelry store with a full service jewler. This is my go to place for ring resizing and other fixes. Local owner, knowledgeable staff. Good prices. I have never bought new jewelry from them, but when needed I'd go here first. Parking lot out front with reserved spaces.
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January 2023 by Mikayla Klein
My husband designed my engagement ring with Bill and his team and it turned out absolutely stunning! We just finished it with two more bands and it's gorgeous!
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October 2022 by Josh Eastman
Bill is absolutely amazing in every aspect! My Wife and I are extremely happy, he did both of our bands and my wife’s engagement ring. Everything was more than perfect. I will be a lifelong customer here and recommend anyone searching for any type of jewelry to go and talk to Bill. He exceeded our expectations!
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September 2022 by Liz H
I told my good friend about some rings I'd inherited from my mother, and that I wanted to create rings for myself and my daughter using the metals and stones from these family heirlooms. She said hands down we had to go to Bill, and we are so glad we did. He was so easy and fun to talk to and he was very helpful in our selections. It is obvious he has been doing this for a long time and knows what he is talking about. One of the rings that's from 1911 has a loose prong. We had previously gone to one of the box stores who told us it was irreparable and they would have to remake the entire ring, but Bill said he could repair it! Not only that but both my daughter and I are thrilled with the plans we made for our individual rings. We went in there with a few ideas and some questions and he answered all of our questions and helped us with everything. We picked the same setting, but are using different stones based on Bill's advice. We can't wait to see the finished products!
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September 2022 by Tyler Zeman (McClain Tool & Technology)
Bill, Jennifer and his whole team provide a great experience from start to finish. Whether you know exactly what you are looking for or are just in the beginning stages of shopping around they will point you in the right direction. Purchased an engagement ring and wedding bands, with more jewelry to come.
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July 2022 by Judy Larson
Several months ago, I had to have my wedding ring re-sized after an injury to my ring finger. I was so impressed with the kindness, professionalism and excellent repair at William Thomas. Today I took in another ring that had damage to one of the prongs. Again, this was a pleasant experience. You can't go wrong with William Thomas Jewelers. They are awesome and they will not disappoint!
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May 2022 by krystal moran
This place was recommended by a very close friend and they absolutely exceeded my expectations. I went in to design my new engagement ring and could not be more happy with my experience. Having a previously horrible experience at another jewelry place, I could not be more excited to work with them moving forward. Thank you so much!!
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April 2022 by Leo Stone
Great customer service and customer experience! Broke the band on my necklace and took it in to get fixed. The worker said they were backed up 3 weeks on repairs which was unfortunate to hear but before I left the owner said we'll see what we can do. I got a call the next day saying it was ready for pickup! When I arrived the bill was "paid" and I was charged nothing! This made my day and was a great act of kindness. You're in good hands at this jewelry store.
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February 2022 by Claire Eldred
Before my fiancé even proposed using my grandmother's diamond he stopped by William Thomas. They were so helpful and kind in explaining things about the ring and what we might want to do with it. When we returned together to get it reset and resized, Jennifer was so patient with our many questions and my anxiety over leaving a precious family heirloom. I knew I wanted something simple and I didn't feel pressured to do anything more extravagant or costly. I felt like they truly wanted me to be thrilled with the ring and that was all that mattered. The final result is beautiful, much better than I could have planned myself and I couldn't be happier. It's obvious that Bill and the team at William Thomas Jewelers knows their craft. We'll be back for repairs of other jewelry and wedding bands!
