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June 2022 by pauz Democracy Backsliding
Huge Neon Open signI know the store is next. Levelcall for appointment.In NY another big cities that's that's pretty common for a storefront in the big city. .Usually they have a intercom and a doorbell and little neatly written phone number somewhere..
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April 2022 by Take Back America
Huge Neon Open signI know the store is next. Levelcall for appointment.In NY another big cities that's that's pretty common for a storefront in the big city. .Usually they have a intercom and a doorbell and little neatly written phone number somewhere..
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March 2022 by pauz
Huge Neon Open signI know the store is next. Levelcall for appointment.In NY another big cities that's that's pretty common for a storefront in the big city. .Usually they have a intercom and a doorbell and little neatly written phone number somewhere..
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October 2021 by Beverly Howard
Did not go there they work on Mac but not IPad.
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September 2021 by Alexandria Lekan
The gentleman at Willy Street Tech was extremely short tempered and condescending.Any question I asked, he seemed to be confused before I even finished the question. His attitude made me feel d*** for even asking. I think that's called gas lighting? Idk don't ask him Bc he wouldn't know, he only specializes in macs.These questions included wanting to know if my external hard drive would have been affected when my hard drive broke(it was plugged in and not ejected when my computer broke).His disposition is so unbearably frustrating that I accepted my unanswered questions and left quickly, which seemed to be what he wanted.Coming from a server, I haven't experienced someone who's been harder to talk to than this guy. He's clearly overworked and unhappy.Given the last review it looks like I'm not the first person to experience this :p
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May 2021 by Holly S.
Just got my 7 year old gunked up, slow iMac back from Willy Tech. Process could not have been easier or more professional. Jonathon kept me apprised of progress and now she works like new. I would recommend them to anyone who needs Apple work done. This was a great find.
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May 2021 by Madeline Gogolewski
Unfortunately, I did not have a great experience with Willy Street Tech. My first experience with them seemed to go well as they quickly helped me obtain a refurbished laptop when mine had liquid damage. Within months, the battery on this "good as new" computer failed through no fault of my own. Upon calling them, they acted condescending claiming this was probably liquid damage again because "there are sometimes irresponsible people that have to keep coming in". Additionally, they wanted to charge me more than double what the Apple store was to fix the battery. Buyer beware of the refurbished computers - as the Apple store seemed surprised to find out this was over 4 years old when sold to me, and they may end up costing more in repairs than getting a new one all together.
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November 2020 by David Piper
Brought in my computer because the screen wasn’t working after being dropped and the hard drive appeared to have lost its data. They reconnected the screen and hard drive and now both components are working, no replacement necessary. Staff was friendly
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November 2020 by Taylor McDowell
I was really disappointed with my experience at Willy Tech. I brought in my computer because the built-in camera broke and while they were assessing my computer the backlight went out. They suggested a $500+ repair to fix the logic board. I went to get a second opinion from my IT manager and they were able to fix my backlight by simply cleaning my computer a little bit and then reseeding some cables. My built in camera still doesn't work, so they maybe assessed the problem with the built in camera correctly.I was really upset that they messed up my backlight and made my computer completely unusable. I feel like they were careless when they were working on my computer. Then they proceeded to tell me that this type of thing happens all the time and the backlight just fails on mac. My IT manager said he's almost never seen a backlight go out on a mac. Overall, I just felt taken advantage of and backed into a corner because I could easily use my computer without a working built-in camera, but not without a working backlight.
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November 2020 by Daniel Colleran
I appreciated the safety protocols and the professionalism behind this company. I had an enjoyable experience and the staff was friendly, compassionate and had a good sense of humor. My computer was fixed and feels brand new.
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August 2020 by Mark Horn
They were too busy, told me to go elsewhere.
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August 2020 by Kaity Moore
I was really impressed with my experience at Willy Tech Shop. I took my broken laptop here because the Apple stores are all closed in Wisconsin, and I feel like that was a blessing in disguise. First, I have to applaud them for how quickly they were able to help me considering the fact that they are overwhelmed with the Apple stores being closed. Also, they are being extremely careful with their COVID procedures which shows that they really value the health of their workers and customers. I was helped by John, and although my computer was beyond repair, he took the time to talk me through my best options moving forward. I honestly cannot even express how helpful and kind John was through this whole experience. I could tell that he really cared about me and my situation and wasn’t just trying to sell a product. Not only did he help me while I was in store, but we had several phone conversations and he was so patient and took the time to answer all my questions. I ended up leaving with a new computer and a smile on my face. 10/10 would recommend!
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August 2020 by Samir Benkaddour
Im not impressed. The person in charge there deployed mean, and flat out unprofessional measures when I had my girlfriend drop off my laptop(Didnt have cash for a DROP-OFF event- not highlighted or even told when called I HAD TO PAY before- It was a big deal). I had it looked at previously and wanted a 2nd opinion. Do you think they are quint folks, a locality for a niche service in the community, and mind you, Its a service. No, they serve themselves and the vast amount of people needing macbook repairs. You get what you pay for. 2 stars. Was kind of sexist/ would not support with my dollars again.
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July 2020 by Todd Anderson
Awful!!! My daughter called me in tears because she was treated so rudely!!!! She followed all of their instructions on their website, yet after 5 days, and minimal communication on their part, nothing was resolved! They don’t answer their phone! Terrible customer service!!!
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April 2020 by Sammy Carlson
Sara(h?) from the shop helped me fix my computer today. This is during the ongoing COVID crisis, and I know that tech shops have been overwhelmed by customers needing their computers so they can work from home. She was kind, helpful, and got my computer back to me in less than one business day. Thank you!