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October 2023 by Preston Bousley
My experience in purchasing my first ever vehicle was fantastic while working with these guys. The salesmen were very straightforward and helped to make the whole process go smoothly. The older used car I bought is spectacular (a former trade-in, not one of the new luxury vehicles) and was cleaned and maintained so well by them it appears brand-new.
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October 2023 by Kodee Williams
Tim and the mechanic team at Zimbrick are incredible! I came in with a big issue on my Sprinter that needed an urgent fix to get me back home. They were quick in diagnosing the issue, honest, provided a quote and timing. My van was repaired ahead of schedule, road ready, and they gave a comprehensive overview of what was done and other things that I should be getting done on the van in the future. It can be really intimidating getting work done on the van and feeling like I'm going to be taken advantage of and Tim and the team at Zimbrick Mercedes were so kind.Thanks, Tim and team!!
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October 2023 by ronald potter
Purchased a 2022 MDX from out of state with excellent communication from Troy. They picked me up at airport and I found my car sitting pretty on the sales floor. The paperwork went very smoothly and sales also spent time helping me get phone paired, music station set and navigatioin routed for home. Left with a clean car and full tank of gas. Super service and followup. Only wish the tires were a little better..very close to wear bars.
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September 2023 by Dr. DJS
***BUYER BEWARE***Melissa, the finance manager has to be one the most rude and condescending people I’ve ever encountered in 20 years of buying and selling cars. I was handling a cash purchase of a CPO for my senior aged father in law. Every time there was an issue that they were confronted about she would refuse to speak to me, saying she could only speak with him even after he made it clear on numerous occasions that I was handling this on his behalf.It took 2 weeks to buy the car remotely. The entire process was a headache. When the car was finally sent it was sent with no temp tag, no bill of sale, no title. I am shocked that a MB dealership operates with this lack of efficiency and professionalism. Their arrogance is repulsive and I would NEVER do business with them again.
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September 2023 by Dr. Sinegal
***BUYER BEWARE***Melissa, the finance manager has to be one the most rude and condescending people I’ve ever encountered in 20 years of buying and selling cars. I was handling a cash purchase of a CPO for my senior aged father in law. Every time there was an issue that they were confronted about she would refuse to speak to me, saying she could only speak with him even after he made it clear on numerous occasions that I was handling this on his behalf.It took 2 weeks to buy the car remotely. The entire process was a headache. When the car was finally sent it was sent with no temp tag, no bill of sale, no title. I am shocked that a MB dealership operates with this lack of efficiency and professionalism. Their arrogance is repulsive and I would NEVER do business with them again.
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September 2023 by Esther Moore
Big shout out to Robert, who sold us our first van. We bought another, drove it to Arcadia National Park right away and chilled by the ocean. It's nice having room for everything, and it's super easy to maneuver.The service, well, these do need routine maintenance. We are in a lot because of the many miles we put on. If there are any issues, they will schedule us. It's almost impossible to get in right away, so plan accordingly. They may have a loaner vehicle available.Professional, knowledgeable, friendly staff.Recommend extended warranty.
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September 2023 by Zach Brooke
Best car buying experience I’ve ever had! Started working via email with Troy B and then Blake K at the dealership. They make it easy and are very down to earth and friendly people. Great service, delivered the vehicle to my house. 5 stars, first place I will go the next time I am in the market for a vehicle.
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August 2023 by Tamer Abouleinein
Great purchase experience, in and out with the car I wanted thanks to Troy. Shopped around at many dealers and this one was the best, most straightforward experience. Recommend.
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June 2023 by Jeff Ruedebusch
I purchased a used 2018 Audi Q7. Marco was great and very patient while going through the sales process. Blake the manager as well was superb throughout the negotiations. I would recommend Marco at Zimbrick European Used!
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May 2023 by jyo singh
Needed a car on the fly and this dealership went above and beyond to help me out, I would definitely recommend them to anyone who is looking for a no hassle and stress free buying experience.
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April 2023 by Chetan Balsara
Customer service with an attitude! Simple oil changes are out 30 days, if you want a loaner they out for 60 days! Is this the experience a MB customer should have? The premium brands are just lip service and useless!
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February 2023 by Derek Johnson
I am a rookie owner of a Sprinter van and had a few routine service needs and lots of questions. I have worked with Logan in service and the experience has been great. Highly recommend.
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February 2023 by Mitchell Schmidt
I'm always turned off by the hard sell approach, but I got none of that working with Marko on my purchase. He was incredibly helpful and friendly. Very pleased with my 2018 Crosstrek so far. Zero complaints.
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January 2023 by Tim O'Bryan
A huge THANK YOU to Marko, Erin, and Blake at Zimbrick for helping me find my dream vehicle! Can’t speak highly enough about the kindness, care, and cleanliness of the whole dealership. This was truly a great buying experience and would recommend them to anyone.
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December 2022 by Carol Meier
Took my car in for a oil change only. 2 1/2 hours later I finally got my car. People who came in after me left before I did!!! This is NOT good customer service!!! Was told after a hour my car was heading to the car wash and it would be a few more minutes. An hour later I went to my service person and was told they never had started my oil change!!!! They DID NOT inform me, I had to seek this information!!!! Not Acceptable!!
