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November 2023 by Edna Eckelberg
Brook made our second experience go smoothly once again.
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October 2023 by karren kraemer
I am so happy ? to have bought my Nissan Rouge from Zimbrick. They treated me with respect and were so helpful. I will definitely go back to this dealership again. They have a great team.
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October 2023 by Mary Kelly
Dave was very helpful in getting my seat belt repairedUnder WARRANTY!!Found two lights out that I was unaware of…. Cataract surgery the next day, so next time I’ll know!Friendly, Funny and Affordable!PS Neat video text to me of my car inspection! Cool!My dad would say ‘ now that’s a new wrinkle’?
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October 2023 by Doug King
Tom was great! When I asked to not have my car washed he immediately went out into the shop and told this to the technician working on my car. I always receive great service when I come in and the waiting area is always clean and well stocked with snacks. Thank you for being there for all my service needs!
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October 2023 by S B
Bought a used Nissan and the process was smooth and low pressure. When we ran into some unexpected car issues 3 days after buying, Dave apologized, overnighted the parts and fixed everything with no charge to us. A great experience overall, and Brook was an awesome agent.
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October 2023 by Mike B
My experience with Zimbrick Nissan has always been good m. They are quick in evaluating the problem with my car and they offered several solutions. They provided a loaner car for me for two days while my car was in the shop. I am very satisfied with their service!!
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October 2023 by Tommie Starich
They grabbed themselves a $50.00 tip by labeling “looking at my back up camera” as a diagnostic charge. Prior to taking my car back Zimbrick said they have seen camera failures due to faulty cameras on other cars. I disagree with charges against me on a bill when they claimed that they already know what is wrong. Basically Zimbrick shysters write themselves diagnostic tips unless you are not careful. In my case Zimbrick wins today, but looses so much money because I won’t ever buy a car or have any further services from Zimbrick, and neither will my friends and family. Look elsewhere for some dealer or auto service business you can trust. They were also wanting $500 more to replace a camera when it’s likely a software issue as suggested for no charge by their service competitors. Thumbs down ? for Zimbrick dealerships and service centers. We can see Zimbrick got big and is get bigger by nickel and dimming the customer. Do not trust Zimbrick. We have other Nissan dealers in Madison like Rossen Nissan or other Nissan dealers in Milwaukee. Terrible experience at Zimbrick!!
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September 2023 by Cindy Caroline
Ryan Wilmot made the whole process of buying a car so quick and easy! We never felt pressured or rushed into any vehicle and he took his time to show us many different cars. He even went out of his way to entertain my kids!! 100/100
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August 2023 by katrina ketterer
My new to me car had to get a new transmission. Andy, Dave, and Jake were extremely helpful as a team getting it all figured out for me. I have a breathalyzer in my car and it made things much much harder. And we figured out with their help that the warranty cover the transmission. I will definitely go back to service my vehicle there. Thanks again guys!
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August 2023 by Erik Anderberg
Absolutely fantastic Service Staff at this location. The Nissan dealerships in the Madison area are really skilled at what they do the Zimbrick team was quick, accommodating, and detailed in their diagnosis of my Murano. Highly recommend their service department, it is one of the best in the state!
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August 2023 by Julia Bresette
I called about transmission concerns. Spoke to a human that works in the service department about my concerns. Told them the car was over ten years old and has 112k miles. Made an appointment. Had the car towed there. After speaking again to the service department once they received the car, It was pretty clear that this Nissan does not repair transmissions, never would have and they knew this prior to me having the vehicle towed. They didn’t even check the transmission fluid level before calling me to say the transmission needs replacement. I had to pay an additional $80 for them to check and tell me the transmission fluid level was fine. Would have saved me time, towing and $200 to say up front: “We don’t repair transmissions.” I very clearly told them in advance that this was not my car, that the owner, my family member, is acutely dying in hospice and still they went through the charade of having me bring the car in. Based on this experience, I am glad that we and my 4 children do not own a Nissan.
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August 2023 by Deborah Severson
I was very impressed with my sales person, Ryan Wilmot, and financial manager, Casey Starin. They were both always ready and prepared to answer all of my questions and concerns. Ryan was very helpful in locating my beautiful new Rogue.... and patient enough to take the time to explain the many features before I drove off. Thank you for helping me to find the vehicle I always wanted!! I love my new car ;-)
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August 2023 by taylor boyer
It took over an hour for my vehicle to be analyzed, just to tell me it needed oil. Then it took another hour for the oil to be put in, while the waiting room was changed over with new clients 3 times. I also feel the cost was extreme. Over $230 for what ended up being an oil change is outrageous.
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July 2023 by Kat K.
my new to me car had to get a new transmission. Andy, Dave, and Jake were extremely helpful as a team getting it all figured out for me. I have a breathalyzer in my car and it made things much much harder. And we figured out with their help that the warranty cover the transmission. I will definitely go back to service my vehicle there. Thanks again guys!
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July 2023 by Amanda Fuchs
The service representative was very friendly until I informed him once I find out what’s wrong with my vehicle I may not do the work there. Then his tone and demeanor changed to a more distant and negative tone. This is unnecessary as I still get everything else done there and it’s none of his business as to why I may not be able to get the work done at your facility.I give it 3 stars because in the past everyone has always been wonderful. Also the service department does do a good job.
