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February 2024 by Jake Burke
Abby was super helpful and informed us on some sick deals!
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February 2024 by Iemorlice Thou
Lalo and Houston did a fantastic job helping me today and showed me the best deals in my purchase.Slayyyy kings ?
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February 2024 by Huston Siedschlag22
Great service!
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January 2024 by God Almighty
Appreciate Abbi and Lalo , I been looking for this hoodie for years and they took the time to help me. I described this hoodie as the assassin creed hoodie and she knew exactly what I was talking about, apparently Zumiez doesn't carry the brand anymore but they still found it for me
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December 2023 by Andres Garza
Was helped by Abbie and asher who were an absolute pleasure helped me and my brother out and made a trip to the mall a great day thanks guys
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June 2023 by Axis Bloodmoon
So I used to only go to focus across the street, but the owner is a bit temperamental, and even heckled me about things I wanted him to order me prepaid. Since the new pro skateboard manager Shawn has taken over at Zumiez it's the only place my son and I go, we spend a lot of money on boards, wheels, trucks, bushings, so forth. I make custom boards, bushings and even rails and other hardware, so take that into account here. Shawn has provided not only friendly customer service, making us all feel like family when we walk in each and every time, but true insight on the parts we buy, how they will ride, and tips on skating including the shoes we have bought. This man is a true treasure, and the best manager I've seen in any of the two Zumiez in town since 2008! Some of the managers in the past where very unwelcoming, I've since had my faith restored in this shop and it's now my favorite!
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June 2023 by Axis B.
So I used to only go to focus across the street, but the owner is a bit temperamental, and even heckled me about things I wanted him to order me prepaid. Since the new pro skateboard manager Shawn has taken over at Zumiez it's the only place my son and I go, we spend a lot of money on boards, wheels, trucks, bushings, so forth. I make custom boards, bushings and even rails and other hardware, so take that into account here. Shawn has provided not only friendly customer service, making us all feel like family when we walk in each and every time, but true insight on the parts we buy, how they will ride, and tips on skating including the shoes we have bought. This man is a true treasure, and the best manager I've seen in any of the two Zumiez in town since 2008! Some of the managers in the past where very unwelcoming, I've since had my faith restored in this shop and it's now my favorite!
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April 2023 by M P
Selection is bleak. Idk who hires these employees but every zumiez employee for as long as I can remember has been stuck up and weird.
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January 2023 by Elliott parker
i will never be shopping at this particular Zumiez again. my friend and i had stopped in to check out the store and maybe buy some new shirts and hats, but the customer service in this store is atrocious. the employee who i had asked a simple question to i believe his name was asher, was incredibly rude and unprofessional and was messing around the whole time.
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August 2022 by Steve Hutchison
I will never purchase ANYTHING from this store again EVER. Yesterday I purchased a pair of shoes from Zumiez at the East Towne store in Madison, WI. When I returned home I checked my bank account online. The store had charged my credit card $118.50 TWICE.. for ONE pair of shoes. When I called the store to complain the person I spoke to was rude and told me they would not correct their mistake unless I returned to the store with my receipt - in person. This is no way to treat a paying customer. I do not live nearby the store. What a rip-off. I had no choice but to contact my bank and tell them what the store did to me. My bank has given me provisional credit while they investigate the matter. I would not recommend this store to ANYBODY.
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July 2022 by Steve H.
I will never purchase ANYTHING from this store again EVER. Yesterday I purchased a pair of shoes from Zumiez at the East Towne store in Madison, WI. When I returned home I checked my bank account online. The store had charged my credit card $118.50 TWICE.. for ONE pair of shoes. When I called the store to complain the person I spoke to was rude and told me they would not correct their mistake unless I returned to the store with my receipt - in person. This is no way to treat a paying customer. I do not live nearby the store. What a rip-off. I had no choice but to contact my bank and tell them what the store did to me. My bank has given me provisional credit while they investigate the matter. I would not recommend this store to ANYBODY.
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January 2022 by ReTrac
Terrible Customer Service! Went in to ask a simple question about age to apply, was told off by an employee and told me “you have a sad life”.
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January 2022 by jennifer Clohesy
The male associate was AWESOME!!!!!
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December 2021 by Aurora Fox
Always kept clean and in order. I can always find what I am looking for. The manager is the best too! My daughter was wanting to get a long board but he could tell that it wouldn't be a right fit to get her something so expensive at the moment. He kept it real and honest and instead of cheating us out of a couple hundred dollars to just make a sale, he pulled us aside and opted against us doing it!! Thank you!! My daughter wasn't even upset about it because her heart wasn't in it completely. Not to say she doesn't want to get one, but she needs to learn about the sport and practice more. It's not just a side hobby to dally with when she is board and she completely understood! She went to Walmart a couple days later and got something to practice on ❤ It's Sales people like the ones in this Zumies that I wish the world had more of. We will definitely be back for more of our favorite clothing and other things and when my daughter gets better acquainted with the sport of long boarding... we will definitely be coming back for the board he suggested for her5 ☆☆☆☆☆ and more if I could!!
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December 2021 by Brittany Goodacre
I love this store. They always have the coolest clothes. Skulls and ?!!! How can thay be bad. It can get a little pricey but the quality is worth it....
