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October 2023 by kato444444
Will never go back to this branch of that bank,very rude people at the window,got a attitude the second I pulled up,
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September 2023 by Wayne Cherney
I renewed a CD with Abby Best. She is so pleasant to work with and is a very knowledgeable person. A very good experience.
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August 2022 by Jeff Blanke
Received our debit cards and activated them. Neither work. It's Friday and these small town banks are only open a couple days ia week so I have to wait until Tuesday to access my money. After 30 years it's time to change banks.
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January 2022 by Dan S
Really not a fan, the app isn't user friendly, I'm always getting locked out of online banking for no reason, the mobile deposit quits working on our account frequently and I have to waste my time to call, get transferred all around and them to fix it. I am with them for a loan (the rates are good) and will be leaving once the loan is satisfied.
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January 2022 by Steph
Their customer service is terrible. You will get bounced around countless times before you get half of an answer. They also make it very hard when there is a problem with your account. I haven’t had access to my account in over a week thanks to fraudulent charges and the THIRD PARTY “FRAUD SECURITY”. If they detect fraudulent charges outside of normal banking hours they’ll send you a text, then let you sit there while you wait until the banks opens so you can talk to someone. This has happened more than once. How can I trust a company with my money when I can’t even talk to someone right away? Meanwhile, someone on the other side of the country was racking up charges on my account while the “fraud security” just sat back and watched it happened. Unless you have exorbitant amounts of money in an account, they do not care about you.
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August 2021 by Daniel Bloedorn
Phenomenal customer service. Jessica L. was super helpful creating an account for me. It was fast, easy, and she made sure to go over everything so there would be no confusion and i wouldn't have any issues down the road. 5 stars for sure. This is the perfect bank for me.
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August 2021 by Stephanie Koch
Their customer service is terrible. You will get bounced around countless times before you get half of an answer. They also make it very hard when there is a problem with your account. I haven’t had access to my account in over a week thanks to fraudulent charges and the THIRD PARTY “FRAUD SECURITY”. If they detect fraudulent charges outside of normal banking hours they’ll send you a text, then let you sit there while you wait until the banks opens so you can talk to someone. This has happened more than once. How can I trust a company with my money when I can’t even talk to someone right away? Meanwhile, someone on the other side of the country was racking up charges on my account while the “fraud security” just sat back and watched it happened. Unless you have exorbitant amounts of money in an account, they do not care about you.
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July 2020 by MxMegastore
My go to bank for both of my businesses as well as my personal mortgage. Every time I need a loan I shop around a little like anyone should do and all roads lead back to Bank First.You're not just a number like other places. They actually take a common sense look at your banking relationship.
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March 2020 by Anonymous N.
Manager at iola branch is rude and they didn't want to protect my checking account i ask can open other account due to my current account was hacked they didn't want change it i told her i get income in every month from employer in but still didn't want to do it
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December 2019 by Patricia Moyer
Criminals, arbitrary policies made up as they go.
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November 2019 by Dale Mahloch
Amanda Sitkiewitz made the home loan process easy for me and my family. She went the extra mile to help us, she listened to our needs, helped explain our options and followed through on her promises to deliver. We appreciate everything you've done for us!
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September 2018 by L was here
Local bank gone big... Random fees started to occur with out warning... They fix them but keep reoccurring... CONSUMERS check your statements!
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September 2018 by Phillip Schaus
[Review Updated] BankFirst had refused to issue me a credit for a fraudulent check that was cashed in my name and I was left with a $480 deficit in my checking account for several months. Upon escalating the issue further I was able to get this resolved and they credited back the money. I am grateful for the resolution and I plan to continue being a member (as I have been for the last 12+ years)
