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October 2023 by Alle Neefjes
We were there at 7 pm. Some flavours were out of stock and the others were too frozen. The employee couldn't make a nice scoop because the ice was too frozen. The paper was stuck on the cone. I couldn't tear it off, it was kind of molten in the cone.
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September 2023 by Tina Wenzel
Husband's 3 scoop was about 2 measuring cups, my 2 scoop was about 1/2 a measuring cup. Worker asked me what size when I said 2 scoops....just like the menu says ?♀️ and way too expensive.... I'm sticking to DQ!
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August 2023 by Nancy Walters
6:00pm, we are the only customers, took forever for the worker to realize we were there, finally came out to wait on us. Very rude service! Ice cream was not very good and the paper on the cone was baked on. This store needs a lot of help!
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July 2023 by Joseph Peroutka
Low stock all the time. Better off going to either Cedar Crest or Beans. Better ice cream and better prices there too, plus not a large chain.
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April 2023 by Frank Perrino
No chocolate ice cream today.DD isn't any better. Day old donuts, and a slim variety. Local bakeries in grocery stores are way better. IMO.
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February 2023 by Cindy Kobylski
Favorite ice cream place! Love the people!
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October 2022 by H Heiden
Stopped in manitowoc location this past Saturday around 445 pm. Terrible atmosphere for the employees due to manager on hand. This young woman, probably early twenties was unfriendly toward the customers as well as her employees. It's no wonder restaurants are short staffed when managers like this are in charge. The entire establishment had bad vibes due to this woman's negative attitude. Was very relieved to get my order and get out of there. Unfortunately, the staff was stuck with her for remainder of their shift.
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July 2022 by Mason Benzinger
No hot fudge, no dipped cones, no waffle cones. Flavors aren't posted, because they don't have those either.The "Sunday" I recieved was ridiculously a single scoop of freezer-burnt icecream in a container with a half teaspoon of crushed nuts.
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April 2022 by Jory O'Leary
Been here twice now months apart. Never had any issues I just go there and order from what they have. The employees were task, we were greeted as soon as they finished with the person before us. We were encouraged to sample flavors.
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November 2021 by Dominick Poling
Worst-case ice cream place....never have anything in stock. Tried several times....will not return.
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November 2021 by Jasmine Hatcher
Placed an order online because the last couple times, they didn't have any prepackaged ice cream we were looking for, and when we ordered instore in the past the different team members we worked with gave us attitude. Placed the order at 5:45 for pick up at 6:15. Went to pick up and they didn't have the order ready. We were instructed to move to the second window where a team member asked us what kind of ice cream we even ordered. I have worked in the food service before. I know it can get busy and wait times can happen. But we ordered online and they didn't even know what we ordered to begin with. Food is great but customer service is beyond slow and completely unfriendly.
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November 2021 by Sarah B
The inside area behind the counter is filthy. Cups, wrappers, napkins, unidentifiable food smushes. But the Polar Pizzas are delicious.
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October 2021 by InCahoots
No idea why this place is getting slammed with negative reviews. They’re quick to get you your order and the ice cream quality is pretty high.I see a lot of comparison to cedar crest but fail to realize that the ingredients are better quality especially when you compare the sweetner used (Sugar vs High Fructose Corn Syrup). Add to the extensive list of sorbets and Baskin Robbins is a lead choice for vegans/vegetarians.This location is doing surprisingly well with the recent labor shortage impacting several industries.Rest of the reviewers seem like a bunch of complainers who can’t taper expectations correctly.
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September 2021 by Aaron Sohn
Terrible customer service and over priced why go there when McDonald's is right next to it ?
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August 2021 by Marsha H
Nothing special at all. We purchased 3 waffle cones with one scoop each for a total over $12. By the time you eat the cone down enough to get to your one scoop of ice cream it's starting to melt so you have to hurry so you don't have a mess and can't even enjoy it. Not to mention the window advertised "MARCH" flavors of the month - it was April 29th.