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December 2023 by Elaine D
Refrigerator door was dented when new. They ordered a new door. Jim came and put the new door on. Great customer service. Thank you
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July 2023 by Daniel O
I came in to Bitter Neumann, along with a co-worker, and we needed some help with a strange request. Both Sandy and Scott gave us excellent attention and customer service over the course of two days, making sure that our request was not only met but exceeded. I can't thank these two staff members enough!
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June 2023 by Robert W
Very good service Friendly Helpful Helped get what I needed Recommend highly
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May 2023 by Leland Van Dehei
Lot to look at. Nice selection y
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March 2023 by Paula Gerber
Had several great experiences here. Would recommend to everyone!
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July 2022 by Amy J
The sales person was very disinterested in working with us. Felt like he was trying to kick us out of the shop even though store was empty. In addition, selection of furniture at this location is pretty minimal. I was surprised because the store in Sheboygan is very nice including the selection and sales person. Anyhow, we went to the other furniture shop in town and got far better service and selection.
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March 2022 by Donald Klawitter
Excellent service from the sales, delivery and setup, very professional Thank You. I will never buy from a big box store again!
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November 2021 by Susan M.
Absolutely the worst experience buying furniture I've ever had. Came on a Saturday to look for a dining room set, selection was ok but salesman had no clue on what he was doing & said so. Was standing in for someone who was off. I came back Monday(Nov 8) & bought it. Ask for it to be delivered to our house in Crivitz for thanksgiving. That was over three weeks away. After trying to get an answer for almost a week the salesman said they could and I would be charged 100.00 dollars. I agreed. Then a week later called me & said they couldn't deliver it by thanksgiving and that the charge would be 150.00 but he would hold it to the 100.00 charged. We decided to pick it up since we were having company for the holiday. To make an even longer story short, the salesman copped an attitude, saying he told me I had to have people to load it. Which he never did. But we own a company and just had two of our guys come over. I will never purchase anything from this company and I would suggest a buyer beware. I can't recommend this business
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November 2021 by Rob Wetak
For years I shopped Bitter Newman but never purchased, always opted for the cheap box stores. After too many washers and dryers I finally decided to purchase from B.N. I paid up for a Speed Queen and am hoping it lasts far longer than the chinese junk the box stores sell. The salesperson was friendly, patient and knowledgeable. The installation guys were awesome! B.N. has their own service crew, so no waiting for appliance guys or dealing with offshore third parties for warranty work. As good as my experience here was, I hope I don't have to shop here again. But I have other aging appliances and if they die, I'm going to Bitter Newman!
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April 2021 by Stacey Kupsch
My refrigerator died. I looked on the website to find a new one, called the store, she rang me up, I paid for it and it was delivered within 2 business days. The delivery guys called about 30 minutes out and again when they were finished. Very friendly, very convenient to order and set-up delivery all in a few minutes!
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March 2021 by June Prestin
We went to browse as we'll be purchasing soon. Jason took time to explain features and answer all questions. Most definitely think we'll buy from here.
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November 2020 by Dean Halverson
John is outstanding and helpful!
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November 2020 by no Name
I bought a washer and dryer set along with bed and a tv over the years sales people are very friendly. However the lid lock sensor on the washer went out I called to see if it was still under warranty they looked it up and said it was, so they sent someone out the guy confirmed what I told him it was, then they tell me it's not under warranty and I thought that was the end of it . Until now about 4 months later I get a call from them asking me to pay 80$ for the service call... I didnt even know I had a bill because they were sending them to a wrong address...
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November 2020 by Deena Dawn L.
Jon was so helpful at every step of the way! I appreciate the assistance in locating the specific appliance I was looking for. The price was better than what I saw listed elsewhere. Wonderful communication! Would shop here again.
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November 2020 by Kelly Tiegs
I am so incredibly disappointed! We ordered an oven, stove top and dishwasher. We also paid for the $50 to measure the appliances. The dishwasher was not installed when promised, due to damage upon delivery. The oven was installed-poorly. The installers borrowed our extension cord, jigsaw, and vice. Then they asked us if we also had a needed part! Um.... no. So, I was told all is good because we have an oven after five months of waiting. The part, a week later, is not recognized as missing. So, we wait yet. Not functioning at all with the kitchen ripped up!Bottom line-GO SOMEWHERE ELSE!
