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February 2024 by Carol Lambert
Horrible in Manitowoc. I asked for help as I had new phone ,she told me she is not trained to do that. I told her others have helped me and the issue was resolved. I asked for someone else to help me and she told me I was rude. Really she was the rudest. She has no knowledge of phones. As she asked me to log out of of Facebook, I told her not sure if I remember how, she told she doesn't know either. She needs to be removed.
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November 2023 by Dria Thielen
This company used to be great! Service used to be great. Customer service used to be great! Now the service at the Manitowoc location is terrible! Very rude! I will say there is a manager there who we have dealt with who was great. The person I spoke to today however was very rude! “I don’t know what you want me to say” is what she actually had said to me. I would LOVE to be contacted by this store directly from a manager!Update! I spoke to Olivia (one of the managers) today! She was amazing and helpful! I was misinformed by multiple associates prior.
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November 2023 by Steve Smith
Great staff, very helpful for the over 60ish crowd!!!
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August 2023 by Joy Krejcarek
I want to begin with a true statementWhenever I spoke to anyone at this company and asked for help,every individual was professional, kind, and patient even though results did not happen.As far as results, it wasn't the individuals. It's the company that doesn't care enough for their clients, and do not want to give out any more than they absolutely have to.
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March 2023 by Michael Rogers
Service is ok.Customer service is ok depending on work you work with
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January 2023 by Benjamin Ullman
One stars is too many. Possibly the worst cell phone provider on the planet. Over the last few years have forgot what customer service is. They would rather lie to customers instead of actually telling them there is a problem and they are working on it. They charge just as much as some of the big carriers and can't compete with service. Since switching my dropped calls went from multiple a day to a maybe one a week. When you finally get sick of it and cancel you get the run around and billed for everything even though you turned the majority of the equipment in. They will tell you that you are due a credit and that it could take up to 30 days. Ok you can see I am due a credit for well over half of what you keep trying to ram into my bank account but you keep trying to take it instead of waiting for credits to clear and sending a final bill like any normal company would. Also sorry for the people that work there that are forced to lie to the customers on a daily basis.
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December 2022 by Gary Gates
We had Allie for a sale person and so sweet and helpful.I will go back to her for info and help on our new phones.
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December 2022 by David Kriewald
Very helpful try their best to help you with your problems
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August 2022 by Wally Norkosky
no stars the service was terrible the sales person lost all my pictures and my music when she tried to transfer the data from my old phone to my new one then says o well the phone is worthless to me now thanks winter never again
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July 2022 by Kendra Keck
I don't even give a 1 star!!! Service is terrible and have been dealing with Tech Support for 5 weeks. Best part is I'm paying Cellcom to run off Verizon towers...what a joke!!!
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July 2022 by Polly Kakuk
They always help me out. They definitely know their jobs!
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June 2022 by Amber Mahloch
Cellcom in general usually provides great service and I always recommendtheir service just not this store. We don't usually use the manitowoc office but we did for this situation and greatly regret it. The reps did not have good customer service skills and were not at all personable. They were extremely rude to us and did not listen or try help us with our situation just continued to speak over us to the point the one became confrontational. The lady in customer care was EXTREMELY helpful after the fact and took about 2 minutes to solve the problem we were having. A little listening and willingness to help your customer goes a long way......
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June 2022 by Kim Meidl
Went in and man signed us in, sat down…A lady came in and signed in and sat down and she was waited on…other people came in signed in and were waited on….as we just sat there waiting…Sorry Cellcom … was interested in switching carriers but if this is how you treat your future customers, no thank you!
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April 2022 by Lis Kelly
Guy was nice but you have to give them your social security number, driver license and more just to find out what special deals they have. The salesperson told us he needed all the info to see if we qualified for special promotions. Needed to know where we work and for how long.
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March 2022 by Randy Leiker
Very knowledgeable staff, locally owned cellular business, last of it's kind. Great service unlike the giant service providers.
