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February 2024 by Diane Free
If anyone in the pharmacy ever smiled I think their faces would break. Worst service ever.
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February 2024 by Makala Charles
Worse customer service in the pharmacy department I've ever experienced. One lady specifically is incredibly rude on the phone and in person. I always know when she's on the phone when I call without even knowing it's her because the way she communicates in mannerless and careless, you definitely get the vibe you're bothering her just by being there.I don't expect pharmacies to give me a smile and a good conversation, but I do expect some sort of friendliness or politeness.They are also outwardly judgemental. They make getting your medication as awful as it can be. Would not recommend this pharmacy.
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December 2023 by Traci
They are polite and very helpful and if you have a question they try to answer it the best they can
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December 2023 by Jim Kraemer
Worst customer service I have ever seen. Would give them a minus if I could. Very rude an d don't try to help at all. Wife got there at 1:29 pm and pharmacist would not help her to get medication. Said he's closing for lunch and he only gets half an hour. He said he's been workingfor 12 hrs already. COME ON.!! He's been working since midnight???? Ha!! She drove from a distance of about 10 to 15 miles to get there and he couldn't take a minute to wait on her. Some customer service!!! Don't deal with this store!!!!!!!!!!
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October 2023 by Gene T.
This pharmacy is comparable to most CVS pharmacies. The pharmacists and techs are helpful. They were very helpful in getting our prescriptions transferred from an out of state pharmacy. This is now my new pharmacy.
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September 2023 by mama G
It is so dangerous to get a vaccine from this pharmacy.I went to CVS on Saturday Aug 26th for a covid vaccine. The head pharmacist on staff refused to allow me to read the vaccine package insert before getting vaccinated for covid 19. He told me those aren't for patients. He did not offer any alternative which is against federal law, he simply turned me away. I'll be reporting this to corporate and federallyI highly recommend becoming a secret shopper so these violations can be caught!
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August 2023 by Doug Zoerb
Nice store with helpful, friendly staff. Features toiletries, OTC medications, a pharmacy, housewares, candy, cards and seasonal products. A little pricey but I shop using coupons and discounts for items I need. Attached liquor store. Always a friendly experience.
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July 2023 by Reggae Cab
This store is not customer friendly. The pharmacist who's supposed to be helping customers told me at the drive-thru that he cannot assist me in getting a bottle of cold and flu medicine because I told him that I was very weak and I could not work into the store and the air condition is also affecting me. He told me that he can do it. He's feeling prescription. I told him it's not going to take you 30 seconds because the aisle is right beside him where the bottle is. I used to shop at CVS for my wife. No. I will let her send it to Walgreens bad customer service.
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May 2023 by Smiley AllDay
Sadly many of us folks judge the pharmacy staff with negatively. My daughter worked for Walgreens and wasSENIOR TECHNICIAN with 20 yrs of experience. The pressure ALL TECHS are under is appalling. Many..not all..Pharmacists treat the techs negatively....Since covidThe pressure and demands have multiplied...one thing I know with certainty is when you treat them poorly you add to the issue...techs leaving and rarely finding replacements.Health care workers are abused...don't be THAT HUMAN!
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January 2023 by Suzy Whitten
Being sick with sinus issues I had an Instacart shopper go to CVS Manitowoc for OTC medication. They were out of most products on their shelves and would not allow her to purchase Aleve sinus which is behind the counter. I understand that policy, but the pharmacist wouldn’t speak to me or offer to call me back when I was hoping for other recommendations. I called the store and after two attempted calls and long hold times the phone was answered by the pharmacist who immediately seemed resentful of me taking any of her time. I’m new to Manitowoc and this is not the experience I’ve had at CVS’s in the Twin Cities, Minnesota. Disappointing customer service and from the ratings/reviews my experience isn’t unique, sadly. Hopefully management will make changes to improve the environment that allows this.
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November 2022 by Olivia Toth
Pharmacy staff is very rude and quick to insult you. They make you feel d*** for asking simple questions.
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October 2022 by Ray B
Customer service is non existent. Pharmacy tech should be let go.I was the only person in the entire store, and was told that I would need to make an appointment on line for a flu shot. Unbelievable, but soon they will be closed for good as this treatment will drive away business. What can you expect from corporate America today.
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September 2022 by Debra Frease
Try doing photos again not happen again ? cut of people in pictures I didn't crop any this time. Long line of three people in front of me then the one person didn't know about pictures being able to be picked up there..
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July 2022 by ann cyr
Should be a ZERO...the customer service is HORRIFIC if my ins allowed I would switch Pharmacies. Mistakes on their end EVERY month coupled with a curt explanation of how they are, "too busy to worry about every little detail". When the refills are due, how many, whether a med change was noted etc. these are NOT "little things" and for some can be life threatening. Hire some people with basic customer service knowledge, yours can't even appropriately take phone calls. RUDE ARROGENT LACKING OF BASIC CUSTOMER SERVICE SKILLS AND JUDGEMENTAL to say the absolute LEAST. If you can avoid using this pharmacy I suggest you do. One of the pharmacy employees informed me I needed to be more worried about getting a new car then if my med changes were noted on the script I was picking up. I do not have any addictive types of meds so this is not drug seeking behavior however, if it were THAT IS A MEDICAL CONDITION AS WELL AND THOSE PEOLE DESERVE RESPECT like anyone else! I have seen the employees at this Pharmacy in Manitowoc WI raise their voices at an elderly lady because she was, "Taking all my time with one customer, you should've asked your doctor about the med when he prescribed it to you!". Direct quote-I heard her because I was next in-line. STAY AWAY IF POSSIBLE
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June 2022 by Ally Bnelli
All staff is very rude and they don't follow guidelines on filling perscriptions on time. They go out of there way to make life hard. I think they need a new manager in the pharmacy because none of the ppl that work there do what they are legally supposed to do. They intentionally will make ppl wait till 31 days to fill medication. Not right.they make you also, come back several times they also tell you a script is ready when its not. They withhold medication is that even legal when it can be filled. They work together to make life hard for a person if they don't like you. How unprofessional. I'm taking my prescriptions somewhere else.