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November 2023 by Elizabeth Matthias
My almost 70 year old grandfather was berated by this company. There was issues with the car wash and he reported it to someone in the office. Upon reporting the person yelled and sweared at him. The employee even started coming towards my grandfather with his finger out pointing at him. My grandfather got scared so he yelled back in defense. Such unacceptable treatment for anyone in society, especially towards the elderly. I will rejoice when I see this car wash go out of business. This isn’t the first time I’ve heard of these types of harassments which is the sad unfortunate truth for this company. I never knew if I should believe the allegations until it happened first hand to one of my loved ones.
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November 2023 by Ally Le
$18 for not even cleaning my car. Very disappointed
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November 2023 by Hubba Bubba
Zips car wash today!!The attendant today was a lazy crazy person.I bought an 18.00 wash, overpriced, but anyway, it didn't quite clean my car as I would expect. So I returned to the original gate where I waited for over 5 minutes. The girl working , saw me and she told me she saw me, but she never came out to see what the issue was , so I entered a drive way leading to the entrance of the wash bay. Then she came out yelling at me telling me I am wrong for doing that, and I am a no allowed to come back, even after paying for a wash that I personally didn't think it did a very good job. I told her I was waiting by gate, she said she saw me and wasn't ,her, problem the wash didn't clean my truck she told me to me to leave, I asked for manager, she said she was the manager, she would not give me number to supervisor, or anyone above her, so I left my number with her with the intent of her giving her my number to someone more intelligent and can handle a minor situation. She blew this whole simple car wash episode out of proportion Simple issue to fix. Run my truck through again done. She didn't even spray my front end like they usually do when entering the bay. (Lazy) I was a member. I will see if a manager will call me. I don't recommend going to the zips' car wash.This girl was to busy feeding her face. She came out with food in her mouth yelling. How pathetic.
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November 2023 by Patrick Pennington
This place has really went down the literal drain over the last year. Today made me end my membership! Employees look annoyed when you pull in, they no longer spray your car off before entering and to top it off, I went through this morning and got NO soap...washed my car with straight water. Plus no brushes inside were on! Canceled my subscription as soon as I got home!!
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November 2023 by Ian Moore
It was simultaneously the most expensive car wash I've ever used and the worst car wash I've ever used. Half in the brushes were broken and the ones that did move barely moved at all. It didn't even come close to cleaning my truck. The attendant allowed me to rewash for free and it was equally as bad.
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November 2023 by cj czekala
This car wash will be out of business once Club car wash is built this summer. Cancelled my membership today. For the last year, the brushes never work, most of the time its closed, and they increased rates. Place really went downhill since Zips took over.
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November 2023 by Brian L.
Top scrubbers was not working, half the soaping jets not working, left side end washer not working, vehicle was worse than what we started with, but paid full price! Went to Kwik Trip car wash afterwards to get the vehicle properly washed.
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October 2023 by Becky Sheaffer
This is what a $20 car wash gets you. They have a no refunds all sales final policy. The attendant didn't spray or brush the car. Half the spinning brushes in the auto wash do not work. The sprayers didn't even get bird poop off. Bird poop is still in place fully on the hood, bugs still on the windshield.?????
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October 2023 by Joshua WALSH
Zips has no customer service. I tried to file a damage claim as a result of their wheel drive belt and they ignore you. The manager was outright rude. Their corporate customer service stated they will escalate your claim to their claim department and no one calls you back. While searching I saw others had this exact level of service.
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September 2023 by Mike V.
We came through town again and thought we would try it again as our vehicle needed a bath. This time one of the brushes on the left side was not working. We did let the young lady know and she said they were trying to get it fixed. There are new signs in the vacuum area to clean up after yourself. Which shouldn't be a problem since they have garbage cans out there. The same young lady was cleaning up, emptying garbage cans in between customers, and the area was much cleaner than last time.
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September 2023 by Marie S.
Very dissappointed. Card very seldom works. Didn't work for husband again, so he went inside. No one inside so he poked his head into car wash & guy said, you shouldn't be in here. Long story short, we paid our membership bill & guy said we are not paid. Husband got upset & he said I am sick of this blanking place. Every time I come here there are issues with my wife or me. Guy didn't like me blanking him. Told me to leave & also said I will get a ticket. Sure enough cops gave me a citation for disorderly conduct. A few choice words were said. We will be going to court because I have the proof of payment. A few friends have thought about joining, but now will not. The guy could have tried to help us.
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September 2023 by Scott Sonntag
Very disappointed in employee. My 87yr old father was berated & f-bombed because he didn't know why his membership sku wasn't working, so he beeped horn for help...he uses a cane to walk, but a guess the individual inside, tho likely 30yrs younger didn't like the exercise, or felt was beneath him to politely help. That deserves negative rating.Went through wash & equipment not working. Parents were satisfied with result so you get 1 star, I wouldn't give that if it were me getting car wadh & having to deal with that kind of unprofessionalism
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September 2023 by David Braasch
Not happy with the attendant. Very unfriendly. Not helpful. If you need help with something, all he did was give the custumer service number. I called customer service number and they told me that the service site was supposed to take car of me. Thet apparently do not need my money. (Manitowoc)
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August 2023 by Aaron Schulz
The service I received was absolutely terrible, and the behavior of the on-site manager was extremely unprofessional. When an issue arose with the wash, I didn't receive an immediate refund, which caused a significant inconvenience. Additionally, the "quick wash" ended up wasting 30 minutes of my day. Overall, the experience was quite disappointing.
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August 2023 by Kayla J.
I love using this car wash. It is so nice they give you supplies to clean your car and have lots of stalls open so multiple people can use the vacuum area. The guy working was a condensing a hole. I got there at 830 and wanted to vacuum my car out and none of the vacuums were on so I googled the hours and saw it should have been open at 8. I turned around and the guy was getting the stuff set up so I stopped to ask and make sure that the vacuums were ready to use. when I pulled up, I could already tell he was annoyed with me calling him over to ask him a question. I literally just wanted to know if it was open and ready to use. How he answered me was so rude and condescending. I get it t's early and I was probably your first human interaction of the day but a simple "yes the vacuums are ready" was all you needed to say, if your going to be jerk maybe don't work in customer service.
