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July 2023 by Robert Wingerson
Applied for a loan and at first it was denied however after further review by upper management they went out of there way to work with me and approve the loan. I would recommend to any one looking to take out a loan
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July 2023 by Greg
Terrible service and getting any answers . Won’t work with you on any loans. Been a longtime member and things have gone downhill here the last 15 years fast.
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June 2023 by Gurt Reynolds
I've been with them for years and have a ton of business loans with them. Very nice people.Took away stars because the virtual only teller stuff is terrible. Lines are always long...and it's super annoying. I already do my banking online, but sometimes you need to use the tellers. With them making the majority of the tellers virtual makes it inconvenient.Update 2023Keeps getting worse everytime i come here.... longer lines less service
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March 2023 by Carly M.
Tried to get an RV Loan through United One. I grew up using them, then switched to a more Veteran friendly bank, but I still have an account with United One. The loan officer lead me on for 2 weeks. Started the loan process on a Saturday, and was promised a phone call on Monday - never received one. I tried calling back on Tuesday to no response. I tried emailing our loan officer directly to see what was going on. Apparently the underwriters had more questions - okay, fine. Answered those. Then radio silence for a few more days. Then we hear back saying "Everything looks good. Just a few more questions..." Okay, fine. Answer the questions, expecting to get approval, and then today we're informed we either need a higher down payment, an additional or a different co-signer with higher credit. Why could they not have told us this sooner? Why did we have to wait 2 weeks for this person to say it looks good, then revoke that saying Nevermind, and oh by the way, I'm passing your loan off to someone else because I'm going on vacation for 3 weeks? Seriously? United One Credit Union needs to re-evaluate their loan officers and their efficiency. Not. Happy.
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February 2023 by Randy DeBauch
The investment team is very professional and care about their clients. I will always recommend and support the team. I am very pleased with the work and service they provide. I will be a permanent customer!
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February 2023 by Delaney Hutchinson
I’ve been with this bank over 7 years with a savings and they denied me a checking account because of my credit. Can’t believe I waisted so much time keeping my savings with them.
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September 2022 by Alice Coaster
Kudos to Bill and Brittany at the downtown UnitedOne office for their recent help on the phone and IRL. It is a pleasure to encounter individuals who know their job very well, who give correct information, who verify information if they're not sure of it, and who are pleasant to deal with. Thank you!
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September 2022 by Kayla Garcia
Marissa S was very friendly and personable. Would love to work with her again in the future. Thanks Marissa!!
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June 2022 by Kamber Duellman
I have been going to United One Credit Union since I was a kid, and plan on sticking with them. Throughout the years they have been so helpful and understanding. Recently I needed a loan fast and Josh Qualman was there able to help me every step of the way and made the experience smooth and easy.
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June 2022 by Scott Kinnunen
United One credit union just reached out to me to explain on what had happened with my motorcycle loan. I really appreciate how they handled it. It was an honest mistake that was made on there end. Thank you Dawn for the complete explanation. Thank you….Scott Kinnunen
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June 2022 by Justin Anhalt (ChokeRoyale_TV)
Monica is hands down the best person to work with, I feel like she has gone out of her way to help me. ive been going back to get for 6 years now.
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May 2022 by Matthew Rausch
Monica at United One is always so friendly and helpful. I definitely recommend her for loans
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January 2022 by Christina Schaus
Huge thank you to Jason Grossklaus for going out of his way to pick up my business deposit and bring me change. Unfortunately my luck had finally ran out with not getting sick and he saved the day! Thanks for going out of your way to help me!
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October 2021 by Barbara Drossart
Robb and Jason are great. They are do organized and know their jobs well. Always have the answer you need. Always there for you. Would never trust anyone else
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September 2021 by Jeannette Baneck
Had a great time and got everything taken care of in 1 trip or another. Staff was very helpful and informative as well.
