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November 2023 by Nicole Torres
Exceptional experience here, Robbie and Taylor were beyond professional. They really set the bar high, clearly they take pride in what they do here. Every moment of this transaction was smooth and professional. Taylor took the time to go over all the features of my new Pacifica at the time of delivery and followed up after to check in on me and make sure I was happy with my purchase. Best dealership experience I ever had.
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November 2023 by Luke Titus
I recently bought a van from Van Horn in Manitowoc. I am very happy with the vehicle I purchased and the service I received. The price was fair, and they provided as much information as is possible on the history of the vehicle. I couldn't have asked for a better team to work with to purchase my vehicle. A special shout out to Lyle for all his help and professional service.
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November 2023 by Tennesseean Yooper (Calumet yooper)
Joe was very professional and helped me pick out a very nice pickup for what I wanted. It didn't take long to get all papers ready to buy it. I would recommend Van Horn to anyone looking to get a new vehicle.
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October 2023 by Carmen Fosick
Taylor was great. I have never had a dealer as efficient as Van Horn Manitowoc. No hard pressure sales. I felt welcome and appreciated. Much more positive than I've had at other dealers. They gave more for my trade in than I had expected. Good job!
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October 2023 by Clint Wenthur
Only reason for three star is the explanation of extended warranty and what was already covered by mfg seemed to overlap with mfr warranty. Missing a second key and not knowing if the current key was reprogrammed; should have a standard process for selling used cars. We learned of the missing key after all the paperwork was complete and instead of making this right, we were directed to third party. The thought of having to go spend extra money now on a second key is not a good feeling, especially on the cash sale.I also realize that many people who create an appointment may never show up and I thought the three calls were a little over the top. I was later than expected. I respect the process however of selling cars in a hot market but this is not something I enjoyed as part of the buying experience.I love the thought of the free oil changes as well. Almost makes me want to drive 1hr to have this completed. It would be great if you can work with other dealers in x mile radius for even 50%off or something. I know I am paying for this even though I am unlikely to utilize.In the end we bought the car based solely on price and features not buying experience.
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October 2023 by Karen Schoenborn
Taylor was fantastic to work with. A friend of mine had just utilized his services to purchase a new vehicle & when I mentioned I wanted to look at a new ride he recommended Taylor. From a first look to buying the vehicle the experience was seamless. Taylor’s knowledge of the vehicle’s features helped me make the final decision to purchase it. I am very satisfied with my new vehicle and the assistance Taylor provided.
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October 2023 by Richard B.
I was searching for a new car and this location had what I wanted. The perfect jeep. I was excited made an offer and applied for credit. Vehicle and financing was approved and the APR was a little to high. So I reapplied with my wife and was able to get a lower rate but wait payment was the same Why? So I reviewed the application and numbers and found out that the dealership added a few thousand to price, when confronted the manager stated either buy it for listing price or Have a good day. So I contacted VH and spoke with manager that stated that he sees mistake and that this isn't how his dealership does business. But wait it gets better. So while i was waiting for a response back I contacted the headquarters and was told that they would transfer vehicle to a location closer to my home and swore that I wouldn't have to deal with the dealership above, Great!!!. So this morning i get a phone call from said dealership that "we are so sorry but we sold that vehicle last night " so now i have wasted time, credit ran, financing approved but someone else is driving the JEEP. I do have all documents and correspondence for this transaction if anyone wants to see it. This location is a fraud and should be avoided at all cost
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September 2023 by Joshua Favors
Had a great experience picking up my 2017 Chevy Silverado LTZ! Taylor was very helpful, knowledgeable and made me very comfortable+ confident with my purchase! He was very patient when I was having trouble getting insurance and helped out every way he could. Management was also very helpful to get me in my new ride as soon as I can! Will definitely be coming back next time! Thank you again Taylor and everyone else at Van Horn Auto!
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August 2023 by Rodney burrow
Kieran was great made me feel welcomed, and when i wasn't feeling what i came to see. when i asked what else he had close to it he brought what i wanted. Made it easy got me in and got me out was a great place to buy a car, truck, or jeep thank you!
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August 2023 by heather linnane
I found exactly what I was looking for in a 2021 Wrangler Sport S, the only problem was it was located at a dealer in Wisconsin and I live in Pennsylvania! Thankfully, Taylor was there to answer all my questions and made the buying process super easy from start to finish! I had to worry about very little on my end during the entire process. He worked with me on figuring out the best payment vs. down payment ratio and was super responsive via text and phone which is great for my busy schedule! My first ever out of state car buying process was a smooth ride with Taylor at Van Horn!!!
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August 2023 by Earl Studinski
Just purchased my second Jeep from VanHorn. Had prior Jeep with no issues for past 7 years so decided to replace with newer model. Love the new car as I did the prior. The sales rep Taylor couldn’t have been more helpful in finding the ideal car. I received a very fair trade and the new car was well priced. Taylor and the staff were great to work with and I would highly recommend.
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July 2023 by Ryan Glavin
It was time to get a new truck. Joe did a great job of sharing all details, pros, cons, and flaws of my new vehicle. He was very personable and very fun to work with :) Thank you Kyle for getting the meeting set up and for all the additional information prior to meeting with Joe. Finally thank you to the finance team for making it happen! Would definitely purchase from you again!
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July 2023 by Kelli Heney
Taylor was amazing to work with! He greeted us at the door and made our buying experience awesome! Definitely will always recommend Taylor to anyone looking to buy a car!
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July 2023 by Marissa Lee
My experience working with Van Horn in Manitowoc was exceptional. Lyle was very kind and it was a pleasure having someone so knowledgeable and professional as a young female, purchasing a vehicle. The rest of the staff was also very warm and welcoming throughout my whole experience. Thank you for helping me purchase my first Jeep!
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June 2023 by jenjen mp
I was wanting the perfect jeep and found her at Van Horn. Sani helped me with the jeep and Joe helped me find the most perfect set of tires/rims. Both gentleman were incredibly helpful and I couldn’t recommend Van Horn enough. If I ever need a lift they will be my go to dealership so thank you so much Sani and Joe!!!!
