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November 2023 by John Doe
Awesome
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November 2023 by Truwyn La Plaunt
Awesome
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September 2023 by Ken P.
This place sucks. I am sick and wanted to make sure it wasn't COVID. Went to the CDC website to find a testing center and found the Walgreens in Marinette offered free COVID testing. I went to the WALGREENS website and make an appointment. Showed up the next day for my appointment. 7 people in line and the bovines behind the counter just milling around aimlessly without a care in the world. After waiting10 minutes in line, I finally get to the counter and this moon-face tells me they don't offer in-house testing. Then why does your damn website let me make an appointment? She just shrugs and acts like I am in the wrong. So they charge me $25 for an in-home kit. Thanks for nothing. Pity the test was negative so I couldn't infect the whole pharmacy. Never again. The CVS in Menominee is almost as bad, but at least they pretend to give a shit. .I'll go there or Value-Care
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March 2023 by Jaide Schacht
Worst customer service in Marinette. Workers are rude and not helpful what so ever. They like to short you on medication and tell you the next month they will compensate and you can pick up prescription a few days earlier then when you do as told the next month they lie and tell you that you have to forfeit them and won’t fill it early. They don’t bother to look up when you last filled it just tell you sorry nothing we can do basically. How do you guys even have so many customers? Y’all are the most unhappy, rude, disrespectful workers I’ve seen in a while! The head manager lady working at pharmacy is extremely snippy with her employees also, rude and pushy when they didn’t understand something when helping a customer. How embarrassing you treat your staff that way in front of the public. You should get a new profession that isn’t working with the public! If you can, go to a different pharmacy where they actually treat you decent and want to help you in a nice way!!!!
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January 2023 by Jennifer S.
I have several things to say about this pharmacy and I have tried to put it on Google maps and it was taken down so I'm going to put it here so they can understand why I'm upset first my mom went to get my script as a prescription for a drug I take for IBS and I found out from mother that they didn't have me in the system according to the man she talked to and that there was another Jennifer in the system and it wasn't me number two since this follow-up I have been in constant pain and agony do to this issue not being taken care of properly and the last thing I would like to say is this if you put put a person in the system one day and then tell that same person or the relative that they're not in the system then either you're lying or you're making excuses so you don't have to serve that party and only reason I say this someone I know who's a pharmacist has said that is the number one reason this pharmacy loses its customers
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November 2021 by Zelda F.
This review is for the pharmacy, not the store. Some of the staff are nice, but sometimes, the service is beyond appalling. I went to pick up a medication recently, and the woman said it wasn't ready but would be in 15 minutes. Fine. I came back half an hour later, and she said, "You can't get that refiled until tomorrow." When I gently pointed out that she'd told me to come back to get it earlier, mostly trying to figure out which of her two responses was actually correct, she just shrugged and stared at me--no apology, no explanation, no actual kindness or service. I am VERY nice to people in customer-service positions, as I know they deal with jerks every day, so the rudeness was unnecessary. I have more of these stories, but I'll spare you. Also, I just sat on hold for 15 minutes at 7:30 p.m., and then someone picked up, grunted, and hung up on me. I always use the app/website, but on this rare occasion, I had to speak to someone. Fine, they're busy, but the automated hold message is straight out of hell. Perhaps they need to start accepting emails. If CVS still took our insurance, I'd switch over in a heartbeat.
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October 2021 by Yasser Salem
I have been on the phone right now close to 45 minutes and still have no answer and when they answer it was different location and they send me back to the same location and wait for another 15 minutes before I hang up the phone
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October 2021 by Kelly P.
I wish there was a way to comment to all the people complaining about pharmacy. I'm not an employee of Walgreens, however; I am a pharmacy tech . It's clear to me that anyone questioning phone policies has zero knowledge what happens in a fast paced work environment, where accuracy is not only expected but essential . We are NOT here to answer phones all day ... Doctors have a provider number that they call when needed; it's NOT the same number customers use , WHY ??? Because customers call for many strange reasons; DAILY !! You are important.... But so are the other 1000 people we help weekly . Do you think we like Covid ?! We Don't !' It's increased the amount of Daily duties we already had x10 . BTW .,,. No one wants to work , I'm sure your pharmacy needs help and is probably working short staffed ( just trying to fill the 100's of prescriptions daily ). So YA ... phone services SUCKS. . Apply for the job
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April 2021 by Deb Nystrom
ALWAYS helpful and courteous. Fast service even when busy! LOVE this place!
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March 2021 by Sail B.
This review is strictly for the pharmacy, but Walgreens store is responsible for the pharmacy. I try calling for my prescription orders, most the time I reorder through the app. I needed to get a prescription approved that was being declined for some reason. When I call this store's location and get rooted to the pharmacy, I'm noticing that my calls are not being answered. What I mean by that is, I call and hear someone answer and place the call on hold. Over and over again. I stayed on the line for 15 mins thinking someone would eventually say something, but NO. At first I didn't want to jump to conclusions, but then I decided to go up there because I couldn't get through. This is even after I try to call the store instead of the pharmacy. The store told me they aren't responsible for the pharmacy not answering there calls. Really?? So I go up there and stand in a line, yes they are busy, but I still don't find that an excuse to not answering the phones. What I found out is that yes indeed they were placing all calls on hold without talking to the customer. At least answer the phones and before placing on hold explain in a short statement that you are too busy to talk and that we will be holding. When it was my turn at the window I asked the girl if it was common practice to not answer there phones. Of course I already knew the answer bc this has happened several times to me here. She just said that they try to take turns answering the phones but they are busy. I asked her who was over the pharmacy and she pointed out Eric to me. So after I picked up the 3 that were ready, I went to Eric's window and asked him what the procedure was if they were busy and phones are ringing and if it was normal practice to place calls on hold repeatedly without talking to the customer. He was very unfriendly and in a cold and pompous way told me they are too busy to answer phones. I told him that if I couldn't get through that maybe my doctor couldn't get through and that's why my precast is being delayed. He offered "oh well" as a response. That's not acceptable. I asked him if the store manager was his boss and he said no. He made no effort to try to help me get my prescription filled. I told him that since I can't get his help I would go to CVS or Walmart. He said "go ahead". Later I contacted the corporate office and they said that they would file a complaint with corporate office, but they didn't tell me what that meant. I also called the store manager, Pat, who was very nice, but he was pointing out things like covid, and now the pharmacy is doing vaccinations so they are really busy. I get that, but if they are too busy to do what a pharmacy does for their steady customers, then maybe they shouldn't start vaccinations until they have a team to support their busy times. Customers for prescriptions should come first, in my opinion. I've been getting my prescriptions here at this location for 2 years. I've been a Walgreens customer elsewhere and never had these issues. By the way, the store manager, is over the pharmacist. So on top of everything, Eric lied. I hope something comes of this complaint. The store manager said in the first to complain. Don't people complain anymore? I guess they can't get through the phone lines to make a complaint.
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July 2020 by Patrick Linda Nor
I love this store, but because of not getting the sale ad anymore I’ve started going to CVS because they send their ads in the Action paper.
Would love you to start sending again, love your store.
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June 2020 by Gerald DeKeyser
Answer all questions
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February 2020 by Cindy G.
Poor service once again from the pharmacy. Privacy discretion was also not considered from pharmacy. Wasted an hour and ended up leaving workout the item.
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November 2019 by Lynda Michaud
Great customer service
