Gross Buick of Marshfield is a go-to dealership for new and certified pre-owned Buick models, as well as a wide selection of reliable used cars, trucks, and SUVs. Customers report a hassle-free buying experience that is simple and straightforward. The sales team is described as amazing, great, A+, down to earth, swift, informative, and a pleasure to work with, with staff noted for going above and beyond. They provide excellent customer service, keep customers updated, and really care. The service department is also highlighted as amazing to work with. Management demonstrates great customer vision, taking full responsibility for issues that arise after a sale and working to fully reimburse customers for repairs to keep them satisfied. While minor hiccups can occur, the team is communicative and takes care of requests. Overall, customers drive away with confidence and report they will continue to purchase vehicles from them due to the great people and great customer service.
