O'Reilly Auto Parts in Medford is known for its helpful employees and great customer service. Staff are very helpful and knowledgeable, often going out of their way to assist customers. They provide efficient service, such as troubleshooting vehicle issues, taking time to look at cars, and offering solutions. The store offers useful services like free wiper blade installation. They also handle returns smoothly, even without a receipt. The parts professionals are able to determine exactly what part is needed and often have it in stock at good prices. The store carries a wide range of parts, tools, and accessories and offers additional services like free battery testing, fluid recycling, and a free Loaner Tool program. Customers report wonderful experiences and appreciate the helpful, efficient service every time.
I had a great experience with the customer service Steve provided. He was very friendly, attentive, and helpful throughout the process. I truly appreciate his support and would highly recommend him to others.
March 2026
One of the few places that takes waste oil...Friendly and courteous staff and I can usually find what I need.
September 2025
I needed an adapter for my trailer lights from my truck's 7 prong to 4 prong for the trailer. The sales person was very helpful and friendly. He showed me everything available, how the work, their features and also the one he uses. You just cant ask for better service than that
