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January 2024 by Pamela C.
I'm only giving this clinic one star because Dr. Leder was amazing with my cat in his last few days. After receiving great care with my cat I actually switched over to this clinic with my dog. I made it about one year before finding a different, much better clinic. My dog is elderly and they are not at all interested in working with an elderly dog. My last experience with this clinic was when I called to discuss treatment options for arthritis. The tech called me back to discuss euthanasia. When I said that wasn't why I'm calling as we are not at that point. She repeated herself over and over about how I should euthanize my dog while he's still having good days instead of waiting for bad days. I said no. I obviously wasn't getting anywhere with this tech so I made an appt to go back instead. When I arrived for the appt the vet walked in and instead of saying hello, the first words out of her mouth were "You didn't need to make an appt for this" I was in shock, didn't know what to say. I repeated what the tech told me on the phone and explained the situation. She did not care at all. She said the tech said she never brought up euthanasia at all and had to cut me off because I brought it up which I never once did. The blatant dishonesty of this tech bothered me so much I lost all trust in the clinic. Later I was reading the records I had emailed to the new clinic and noticed that the tech notated in the records that "she had to cut me off because I was "word vomiting." I can't believe the lack of professionalism when I've been nothing but patient and understanding while they were short staffed and rude. I can only hope there is an improvement in the future. The front staff has always been friendly to us but the vets and tech's definitely need to learn compassion. I'm so glad I left Appanasha. The new clinic has been beyond welcoming and it's nice to have open communication and options instead of being told that there's nothing else I can do.
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December 2023 by Taylor S.
Amazing experience! The receptionist ladies are extremely nice and helpful, the nurses and doctors were very friendly and knowledgeable. We had both our cats spayed and the process had been swift and amazing for our furry babies. I have nothing bad to say about this clinic! We will continue to come here!
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October 2023 by Greg Y.
My girlfriend brough our cat in to them and they had him for a couple hours so that they could do testing and she has to pay $800 and didn't give her anything to help and then a couple hours later he sadly passed away
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September 2022 by Aida Alvarez
Great they go by set rate doc is wonderful
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August 2022 by Kimmie M.
I sit here writing a review that I really don't want to write but I know that good healthy criticism is okay sometimes for a business. My kitties were going here for a year. When I rescued them they went in each with lung problems (they were abandoned in a barn). Delilah my littlest had the worst case out of both of them, she had an ear and eye infection on top of the lung problem. They took some oral meds that knocked out the sneezing and boogies. You guys did great on that! However, during this year of meds, I was also treating my Delilah for the right ear and eye. I don't know if you remember her.. I went to every check up with the thought that I was failing my cat. I called one day asking for a possible procedure method of getting out her access fluids and crust in her ear, "maybe a vacuum or deep cleaning?",*Receptionist- -put on hold-, receptionist "The vet told me what we gave you should've worked."... I was waiting for "buuuuttt let's try this or that!" Nope. I was heart broken. I went to each appointment seeing the same small otoscope looking at the exterior part of her ear for a whole year and I cleaned her ear every single day til it was turning pink and she grew scared of me holding anything near her for she thought I was there to yet again "clean her ear". I went to my new vet who had listened to me on the phone when the appointment was set. Asking if they have a way to see what's happening to her ear. They had one of those snake cameras in the room as we walked in ready to go. We checked the good ear first and you could see her eardrum, we checked the right ear and it was so swollen you couldn't even see her eardrum. (Three days before app. I was asked to stop the cleaning and meds you guys gave so they could have a new perspective). I did what they said after they did a procedure and took those cysts out. Her ear wasn't JUST rods bacteria like you guys were telling me. Her cysts had E. coli and staph in them.. please. For the people who are still loyal to you, listen to them no matter how low staffed you are. Please be patient with the owners and their questions. Please ask more questions. Please take your time with each pet like as if they were your own. I was patient with you? First appointment with you guys Delilah threw up due to nerves while we waited in the car to be let in. I asked for a paper towel to scoop it out since it was a temporary clean til we got home. One of your assistants said she'd be happy to rinse it and I asked again for a paper towel but she insisted! I thought it was a kind gesture so I went with it.. I was looking at my bill and noticed you guys charged for the "kennel cleaning" I didn't even want. That was day one with you guys. And I still stayed.. I wish I could've turned around then if I had known the year of torture Delilah was going to face. She's a healthy and happy kitty now. Please read this with an open heart and open mind. Thank you.
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July 2022 by Sue M.
Been a customer for 31 yrs. planning to leave. Has gone downhill in past 1-2 yrs. I need to make routine appts 6 mon in advance and in past yr they have cancelled all but one of those appts. " They are busy and things come up.". That doesnt happen to us though does it? I have 4 pets.
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March 2022 by Derrick D.
They have taken good care of my puppy now dog. The vet is very friendly and took time to answer all of my questions. After I had a customer service issue they took time to apologize and make things right. I would recommend.
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November 2021 by George L.
Nasty front staff: If you don't have a phone on you, they're confused with how to handle you and your pet (it turns out you're required to come in to the clinic, even if you have another pet in the car and your first pet is there for a blood test). Additionally, apparently they can't do blood tests for more than one pet a day - I had to schedule two separate days to get the same set of tests on each dog. Sure is convenient for them, don't you think? Clearly not convenient for me - and I've never had to do separate visits with any of my other vets. I definitely do not recommend this clinic.
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November 2021 by Karen Despres
Both of our cats got sick and the staff at Appanasha went out of their way to fit us into the schedule. They are friendly, concerned, and knowledgeable. I felt like they loved my pets almost as much as I do. Fido loved the treats and the box! ❤️
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November 2021 by Bobbi Schopp McCoy
The staff and Dr Lindsley do a great job with our rescue Marco as he is very afraid in those situations. They have to sedate him but are very thorough with his exam, shots, blood draws etc.
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October 2021 by Karlyn Wolfinger Raddatz
Lack of communication between staff. I left the clinic after a vet check, was driving down the road and the tech called requesting payment. When I explained I just left and was driving home, the tech expected me to pull over to the side of the road and provide payment information. When I asked if I could call back as soon as I got home, she said No and wanted payment right then. Needless to say, I hung up and called back 5 minutes later after I got home. Poor customer service.
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August 2021 by Kelly Schampers
they are very friendly and great with my huskys! you can really tell they love their jobs!
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July 2021 by Tara Lopes
great service. takes time to explain things, answer questions, excellent vibe
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June 2020 by Michelle Marie
Appanasha saved our dogs life! Our 11 year old lab developed heat stroke very quickly so we rushed him to the clinic. They came out with a gurney as he couldn't walk, immediately examined him and administered an IV. With such a high temp, they even offered to drive him to the Animal Referral Center to continue his IV, which is what saved his life. They were able to successfully bring down his temperature quickly and, had they not, he likely wouldn't be with us and doing so amazing. Their generosity, speed and concern made the absolute difference - they treated him as if he was their own. When minutes count, you can count on Appanasha. I can't imagine going anywhere else.
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May 2020 by Mary Folske Jones
The team is so friendly and extremely nice. Very understanding and thorough. I love the way they take care of my pupper. I have been thru 2 euthanasia's and they were there for both me and my pet.I will always go to Appanasha Pet Clinic
