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May 2025 by Sarah Alden
Brett was incredibly helpful when purchasing a new phone and upgrading. Couldn't ask for a better experience.
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March 2025 by Todd Volkman
Went to the Menasha store on March 24 to inquire about roaming plans for our trip to Europe in April. We made it very clear to the rep that we would only need roaming data from April 7-21. We paid him $20 CASH for a 30-day roaming plan, with the understanding that it would be valid from March 24-April 24. On March 29, our regular billing cycle added a second $20 charge to cover roaming from March 29-April 29. We went back to the store to get a refund or credit, because we hadn’t intended to buy 5 days of roaming while we were still in the US. The rep denied giving us the wrong information, and couldn’t/wouldn’t give us a refund. He called the store manager, who also refused saying that they didn’t have the ability to issue credits or refunds at the store— all the while not acknowledging that his employee had misinformed us about how the charges would be applied. We ended up calling Boost “corporate”, who explained that stores aren’t allowed to accept the kind of payment we made, and the $20 cash payment was never applied to our account. Corporate apologized, and issued the $20 credit.
I would not return to this store, but I will say that Harper at the Appleton location seemed very helpful and knowledgeable.
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March 2025 by Chris Techlin
Great store , friendly service, good prices. I would highly Recommend.
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March 2025 by J T G
Extremely misleading advertisements. “Free phone” is really over $200.
Ended up just buying a newer one instead of overpaying for an old one.
Also took over an hour, had to contact my old provider multiple times. And still charged a service fee? For what? I did 90% of the transfer myself.
I’m happy with my new phone but not with the misleading info
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February 2025 by Bobby Bravo
Brett. I think I'm spelling it right . Took the time to explain all of my options for different phones and services and was very informative while connecting my phone. I have had bad interactions in the past , but this has made my want to deal with this company again.
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February 2025 by Tyler Brown
Great service and great people.
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February 2025 by Scott Ellei
Came to get.
Information about their services and I got what I came for, seems like a nice place
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January 2025 by kelly steinmetz
Gbad company won't unlock number dropped them
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December 2024 by Sally J Johnson
Took friend there. She had brought a new phone the day before. Was having a problem. He fixed it, but then charged her! There should not have been a charge.
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June 2024 by Nicholas Brown
Bad bad bad bad place to go!!!
5/24/2024
A deaf elderly woman with the walker came in the boost store is indeed the paying customer that's paying for the data on the phone, she bought a new IPhone 15 pro and doesn't know how to do the data transfer from old phone to a new phone and the black guy said no, he refused to help the elderly lady to move the information from the old phone to a new phone....he basically kicked her out and she went out of the store waiting on the government provided transportation for her and get picked up at the same location and the store told her to leave go somewhere else, the store called the cop on her and made her leave to go somewhere and couldn't contact her transportation to inform Change of pick up spot and the cop came and made her leave the spot where the van could pick her up...
SHAME ON YOU BLACK GUY!!!
SHE IS YOUR CUSTOMER AND SHE PAID FOR THE PHONE SERVICE AND ALL SHE NEEDED IS THE DATA TRANSFER TO OTHER NEW PHONE....you screwed your customer up...so therefore I will never ever deal with the boost company
SHAME ON YOU!!!!!!
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August 2023 by Lawrence Spoo
Crazy how all the signs on the walls say $25 a month and then they charge you twice that
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October 2022 by Denise Schuster
It's really not my kind of mobile service.
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February 2022 by Thomas Doxtater
Was closed at 621
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July 2021 by Mike Heckner
Service was friendly and helpful but kind of slow. Helped a customer during my transaction and left me to the side but in the end I was a happy customer!
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June 2021 by Michael Heckner
Service was friendly and helpful but kind of slow. Helped a customer during my transaction and left me to the side but in the end I was a happy customer!
