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“I shop here when I know they have what I need and where it is located in the store because I've gotten them from here before. Although there are many other home improvement stores closer to me I often have to roam the stores because things are hard to find. The store is small so it doesn't take long to walk from one side to the other.”
“The employees greeted me at the door. When I asked for help finding the correct paint they promptly showed me where it was located. Quick and friendly checkout with the offer of a milk bone for my blind dog. The cashier even opened the door for me since he knew I was carrying my dog. I could not have asked for better service.”
“I had to find a tool that I could not remember the name of, I knew what it was used for but could not for the life of me name it. The staff was friendly and knowledgeable, never made me feel stupid for not being able to name a tool. We were able to find the snap ring pliers that I needed! Highly recommend this location!”
“Kitz & Pfeil has been serving the south side for decades. The staff knows how to do it and can help you. They helped dad. Price competitive. They have things the big box doesn’t. Stop there first.”
“Awesome Team to do Business with! This is a SUPER COOL STORE that has pretty much any item you can think of and everything is very well priced. There are a lot of one of a kind statues and artwork along with industrial trucking equipment and even office supplies. Elaine was awesome to work with!! I really appreciate the whole teams help! Thanks again guys!”
“Excellent service and great variety of products. They have great prices also. The staff go the extra mile for you. Thank you for the awesome service Grand Rental of Appleton. ?⭐⭐⭐⭐⭐”
“If Todd is working in the parts department you won't be disappointed.
Very friendly and knowledgeable, great experience each time I need help with parts.”
“Hardware by Design has the most knowledgeable staff for high-end hardware in the market. I am constantly amazed by their service and would be willing to pay more (even though I get incredible pricing) just to work with them. I won't go anywhere else!”
“Best place around to get tongue and groove/shiplap! You won’t beat the quality or the price. Owners are great to work with and go above and beyond to help you. They even gave me “extra” bf to factor in knots, you won’t get that at a big box store.”
“Came in hoping to put together a putting green for my husband. I was greeted with a smile! Lori and Victor were phenomenal helping me to pick the correct turf, determine the correct size and getting the product cut for me. It was a quick and easy process! I will definitely go back for my flooring needs!”
“Go without saying the have almost everything you need and then some...really appreciated the great service on a return I had that was just a couple days past their 90 day return policy deadline...thank you HF!”
“Service was good. Was looking for a 1 inch deck screw.,which they did not have. He suggested stainless steel screw to try. I also needed a t-25 driver, and the hook was empty. He got on the computer, and he said, "Let's look in another place. And they were there.”
“Ordered a toilet that was supposed to arrive next day but didn't arrive for a week causing a lot of inconvenience, however, they were very responsive and offered a discount which was much appreciated.”
“Had an amazing experience with Tammy at the customer service counter. She was a champion, handling multiple phone calls and multiple customers all by herself with a helpful and positive attitude. Big thumbs up to Tammy ??”
“Whether or not you are a professional contractor or a DIY’er, VPM staff will treat you promptly and professionally. They are extremely helpful and it does not matter if you are simply in need of a single piece of baseboard or a house full. The staff is friendly and the location is convenient. Lastly, the selection of product, in stock or special order, should cover most of your needs if not all, be it doors, railings, trim; the selection is excellent.”
“Jeske Customer Service Department,I want to say how thankful I am that you had a solution to my loose set screws in all my bronze hardware handles. Additionally, the front door is working much better since switching out the inside mechanics upon your recommendation and replacement. But you especially went above and beyond when you replaced the hardware set that I messed up from mis-threading the hole for an upgraded set screw. I fully expected to pay for my mistake in that situation, but your department insisted on replacing the unit. This is the best experience that I can recall when working with a warranty issue!Thanks for your outstanding customer service,Nathan Zachor”
“Convenient selection when needing hardware in the area. Save me a trip to Appleton or Green Bay when working on a project in Hortonville.
Thank you!”
“I am in the process of rebuilding my Briggs and Stratton snowblower engine. The documentation for the engine model that I'm rebuilding is extremely difficult to find. I ended up calling Krueger's and they (Scott) looked up the torque specs for me. He went way out of his way to help me out (at no cost). I will be giving my small engine business to Kruegers going forward!”
“I would like to recognize Home Depot’s employee Andy, from the outdoor lawn department. Andy came over to assist us while loading mulch into our vehicle. We had a very pleasant shopping experience. Andy was a very positive, pleasant, and happy employee. We really enjoyed working with him and will search him out on future Home Depot visits.”
“Flatbed unload of rebar was quick! Nice guys in the back outside! Overnight parking in Front of gate or out on street! Enter the East gate…. Start time is 6:30am when guys start showing up…. I waited till a bit after 7am to let the employees flow in and to get going…. They leave at about 5pm”
“This very large and clean store carries all your welding needs. From wire to gas you can find it here. They also carry safety supplies and protective gear for all your safety needs. The store opens early (7:30) and also sells dry ice over the counter.”
“I would like to recognize Home Depot’s employee Andy, from the outdoor lawn department. Andy came over to assist us while loading mulch into our vehicle. We had a very pleasant shopping experience. Andy was a very positive, pleasant, and happy employee. We really enjoyed working with him and will search him out on future Home Depot visits.”
“I had an online order that I did and then showed up 20 minutes later to pick it up. (Its also Fathers Day so was busy)Obviously it wasn't ready but your front desk was amazing and called the other team members to let them know I was there and to pick my order first. They didn't have to do that they could have told me to wait but they didn't they obviously have other orders to fill. Also when it was time to load it in the truck the young lady that helped me was just as nice. Thank you all so much for a great shopping experience and look forward to another visit in the future. Keep up the great customer service.”
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“Kitz and Pfeil in Menasha is my new favorite hardware store. I knew exactly what I wanted and didn't know how to proceed. Troy was extremely helpful and when I went back because I couldn't assemble it; he helped without making me feel embarrassed. The check out person and Troy made me feel like their only customer.... not hurried (and really helpful)!!”