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October 2023 by James D.
After test driving 20 Jeeps around the state I had almost given up hope on finding a reasonably priced and affordable one to buy. This last stop I made at Jeff's should have been my first stop, I found the perfect Jeep to buy before my road trip to Upper Michigan. The sales team, service techs, and owner all went out of their way to complete a thorough inspection and get it ready in time for me. I know where I will be going when I need to purchase my next vehicle!Thank you so much!
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October 2023 by CODY KOMP
Might have decent prices... BUT they admitted to me on the phone how they will get vehicle and replicate miles on there own sticker. When the truck I bought from them was 3 quarts over full. And had "no openings" for a oil change let alone changing the plugs out now that oil blew by. Awful service. But decent prices.....Ps. There "Detailing" is either a high school kid. Or a non graduate. Terrible!!!!!
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October 2023 by Wade Graul
Bought a truck from this dealership knowing full well that there may be issues. After purchase, ran into a major mechanical issue as well as some other small issues. Cory(?) Eric in service and Aaron were absolutely AMAZING with fixing the problem and took care of the issue no questions asked. Later another issued came up and again, the issue was resolved without any questions asked and corrected. This is amazing for a pre-owned dealership and the people involve are truly good people. I would highly recommend this dealership if you are in the marked to a pre-owned vehicle. Thank you to Cory, Eric and Aaron !! Well above and beyond what I ever expected!
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October 2023 by Jerome Getchell
To the nay-sayers, gripers, and whiners. All I can say is get your head examined. I recently bought a 2016 F150 and had Aaron as my sales person. Professional across the board. Sent me extra pictures of the truck when I asked. Walked me through the entire line of pickup trucks answering ANY questions I might have had. When it came time for me to test drive my truck of choice he fires it up and brings it up to me. We both hear this odd clicking noise from the grill. He says, this will be taken care of. OK, now to be fair the truck has 220k on it. I am expecting a couple of minor issues. I voiced that the tires were just about bald and that it was a concern. But I was reminded that the truck still had to go through there inspection and anything mechanical would be addressed before the purchase was completed. I am thinking OK let us see how this thing drives. Right off the bat, check engine light and wrench service light are both on. But the truck goes down the road straight and I am in love with it. I bring it back tell Aaron about the two lights he tells me there service department will address these issues during the inspection. There were a couple of vehicles in front of mine and then mine. I asked Aaron to keep me posted on what the mechanical issues there service department found during there inspection. A few days go by and I am getting anxious about what they are finding. And then I get a text message from Aaron: I have good news and bad news. Good news your truck is in the shop and we have found the mechanical issues and it will be a few days more. They had good reason. The truck has the 2.7L Twin Turbo in it. Both turbos were bad, the clicking news was the louvre control motor in the grill that had to be repaired, during the inspection they found a leaking oil pan gasket and that was fixed, a brand new battery, and... 4 new tires. They text me. She is all done. Come and get your new truck. I had all I could do to not jump out of my skin with excitement. I go and get it, finish the paperwork and away I go. Now, mind you without buying the extended warranty, Jeff offers a 3k mile/30 day warranty. Not even two weeks into driving my new truck I start picking up a vibration akin to hitting a rumble strip at 60 mph. At first I thought, tires they are new the road was a little rough, etc. etc. Until it did it on brand new black top. I immediately called Aaron, told him what was going on and he transfers me to the Service Department. This introduced me to Eric. I explained to Eric what was going on and without even a moments hesitation. Eric says torque converter needs to be replaced. I am crushed. This spendy of repair, this soon after there inspection. So he looks up my truck, tells me my purchase date and says, oh it is still covered under our warranty. We scheduled it for a couple of weeks out. (They ARE REALLY busy !!) I dropped it off on a Monday, got it back on a Thursday and even if I don't have a warranty with them. I will still bring my truck there for service.To the nay-sayers, gripers, and whiners:GET YOUR HEAD EXAMINED!!Aaron: top notch, friendly, all round good man.Jen: pretty much the same as Aaron and she makes a mean cup of coffee(LOL)To Aaron, Jen, and the rest of the office staff. THANK YOU FOR MAKING MY TRUCK PURCHASE SOOOOO EASY!!Eric(Service Dept) and all your mechanics. Thank you for all help and professionalism.JG
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July 2023 by Cyle Gutche
Have dealt with the service department multiple times. Nothing but positive experiences with Eric.The technicians all seem very knowledgeable and professional.I recently got the opportunity to speak with Aaron in the sales department about a vehicle purchase. He is a very friendly salesman with an upbeat attitude!
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July 2023 by Po etry
Hey nice Expedition on your lot. Too bad we had to waste our time to drive there from out of town to be told it is undriveable because it needs a new timing belt. Then to tell us you are waiting for someone to be interested in it before you fix it was PRICELESS!!
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May 2023 by larry scervino
Bought a new used Vehicle having a few minor problems with it they seem like they are going to stand behind there product good peopleWell here we are 3 weeks later turned out to be more than they or I thought. I have to say Eric the service manager and his crew took care of everything. I believe I have a brand new 2015 Silverado now. I was skeptical they said don't worry we will take care of everything but they did. Really nice honest people who stand behind there stuff are few and far between. Thanks Jeff's Northshore you went above and beyond.
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May 2023 by Randy Brochtrup
One of the best vehicle buying experiences I have had in a long time. Nice selection of vehicles and Aaron was awesome to work with from the first time we talked. He was always very responsive answering questions and super helpful through the entire process. Thank you Aaron and the entire staff at Jeffs Northshore Auto!
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May 2023 by Eric Burmeister
Bought 3 vehicles here. Last one was a f150 had a problem a few weeks later. Service manager says well you did buy a 100k mile truck. He also said he isn’t comfortable quoting us what it would cost. Since the kid took it over from the old man. It’s gone down hill quick. We won’t be back. Not a good way to treat returning customers
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April 2023 by Austin M
They falsely advertised the truck I bought off them with a tonneau cover on it in the very front of there lot when I put the down payment on the truck then when I finally was able to pick it up they had removed it saying there was a tear in it but showed no proof of it and the cover was part of why I bought the truck and they have refused to do anything about it wont ever buy another vechile from them especially when the **** dealership is offering them free with every truck you buy
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April 2023 by Jake Bailey
Eric at the repair shop and his team are fantastic! Fair priced, quick and HONEST, they’ll tell you what you truly need rather than upselling/overselling like other mechanics. Have been coming here for years and have never had a problem! The team here treats you like family and makes sure the job gets done right! Will keep on continue coming here!
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April 2023 by jenee olsen
Fair pricing, honest and always willing to help provide needed direction on fixing my car- regardless if I was taking it there. It's so nice to have a mechanic&sales I can trust. When it comes to buying my next vehicle this will be the very first place I talk to.
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April 2023 by Jef Femal
great prices 0n many good condition used cars. bought a 1994 Corvette convertible in excellent condition for my wife's wedding anniversary. She loves it
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February 2023 by Theresa Vanvonderen
Jeff’s Northshore Auto went above and beyond to make our used car purchase easy. The professional and personal touch we got from the front office to the mechanics were extremely helpful. I highly recommend Jeff’s Northside Auto for your next vehicle!
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January 2023 by Colton Parsons
I bought a truck from Jeff's almost a year ago. So far I have had no major issues. The salesman Aaron was an awesome guy to work with. Everyone inside were very friendly and outgoing. Made the trade-in/buying process a breeze! I would recommend buying a vehicle from here!
